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Krystal Cancun All Inclusive

Property class: 4
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

View from room
Cafe
3 bars/lounges, swim-up bar, poolside bar
View from room
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(34 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(37 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(39 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Poolside bar
Krystal Cancun
Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • All inclusive plans available
3.8 out of 5, Good, 1,535 reviews
The price is CA $181
CA $231 total
includes taxes & fees
May 5 - May 6
Krystal Cancun

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.8 mi (28-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Apr 28, 2026 start from CA $302, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features mani/pedis, facials, and massages.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 539 out of 1313 reviews
Rating 8 - Good. 313 out of 1313 reviews
Rating 6 - Okay. 216 out of 1313 reviews
Rating 4 - Poor. 116 out of 1313 reviews
Rating 2 - Terrible. 129 out of 1313 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Angela

Stayed 1 night in Feb 2026

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall stay was pleasant, but I would not do the all inclusive again. Very basic food and beverages.
Stayed 1 night in Jan 2026

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Give it 3/5 because front desk had poor service my experience. We needed towels, i attempted yo call front desk no one answered, i had to walk down front desk only to be met with that department was on lunch. You would think as busy as this hotel is they have staff to alternate. Also we needed to sign up for excursions only to be diverted to sign up for hotel agents we didnt need or ask for . The sale man Alberto was very pushy, forcing us to sign up even after we voice we only wanted excursions he kept pushing. Sounds like a person who need more training in sales otherwise fired
Stayed 5 nights in Jan 2026

10/10 Excellent

Yugita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort and staffs!
Stayed 3 nights in Nov 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good service. The only improvement is to offer great variety of international cusines (seems mostly Mexican food each day)
Stayed 3 nights in Jan 2026

10/10 Excellent

Christine

Stayed 3 nights in Jan 2026

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was breathtaking and clean rooms
Stayed 1 night in Jan 2026

6/10 Okay

Suleidy Joaquina Feliz

Stayed 4 nights in Jan 2026

10/10 Excellent

Mary C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

jose l

Liked: Cleanliness, amenities, property conditions & facilities
Clean refreshing scent on hall ways
Stayed 5 nights in Dec 2025

6/10 Okay

Peter

Travelled with partner
Disliked: Property conditions & facilities
Check-in was quick and easy. We booked a club room through expedia so we went to a different check-in. The ocean view room was adequate but nothing special other than the view. No face cloths or hand towels until we called the front desk. Food was not as good as we would have liked, either in the buffets or the specialty restaurants, but it was edible and we did not go hungry. Drink service on the beach was hit and miss. Carlos did a good jod keeping our mugs filled. We spent 4 hours on a bali bed waiting for someone to ask us if we needed anything before we flagged down one of the serving staff. One night they had a party with overbearing music until 2 pm. On our last day the cold water shut off meaning no water to flush toilets and hot water only for showering. This resort was the least expensive option for this part of the beach(which is why we booked here) and we might stay here again if our budget doesn't allow us to book one of the other resorts.
Stayed 6 nights in Jan 2026

4/10 Poor

Laurel

Disliked: Cleanliness, amenities, property conditions & facilities
During our three night day, the door to our room, we latching, the toilet broke, and it took forever to get hot water in the shower. The last day of our stay, there was no cold water The hotel was lacking in entertainment. The bartenders in the lobby bar took forever to greet us or make us drinks, especially at the end of the night when they were only bar open. They seemed really understaffed. The quality of the alcohol for our all inclusive package was terrible and the food was okay for what was included. Ive been to many all inclusive resorts and this is on the bottom of the list.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities
Great place very family oriented WiFi needs upgrading
Stayed 5 nights in Jan 2026

10/10 Excellent

Liza Marie Eusebio

Stayed 5 nights in Jan 2026

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had a wonderful stay. Rooms and resort were wonderful. Isidra went over and above to keep our room clean and was so lovely as was the rest of the staff. Highly recommend. Great for kids, good food especially the fisheria and highly recommend the room service!
Stayed 8 nights in Dec 2025

6/10 Okay

Skylar Mcghee

Liked: Staff & service
Great staff. I would say it’s an entry-level resort. Not a top tier resort but it is good enough to have a great trip. Good place for families.
Stayed 3 nights in Jan 2026

8/10 Good

Markel

Stayed 3 nights in Jan 2026

6/10 Okay

Mark

Travelled with family, Travelled with group
Hotel was what we expected for the price point. Check in and check out were smooth and we had no issues. We didn't have anyone try to pressure us about buying a Timeshare. Room was decent. We had hot water, and the A/C worked great! Food was fine... What you expect with buffets at AI. If you can't find something to eat, the issue is probably not the resort. We were able to make reservations at all 3 restaurants and we had a group of 7! Food was good at all 3. The beach is one of the nicest you will ever see! And they have a break wall so it stays pretty calm. I only have one big complaint and that is there is absolutely NO entertainment or anything to do. They had Karaoke one night but the other nights that showed on the calendar did not happen (Music trivia, Bingo, etc...) They close all outside bars at 6pm so the only thing open is the lobby bar. And that closes at 11pm. The lobby bar ran out of many things while we were there which I found odd since it is the ONLY bar, so you would think they would make sure it is fully stocked. This hotel is right on an entertainment strip where there are a ton of bars, shopping and night clubs. But those are not included so it would be nice to have things to do at the resort. If you are looking to relax and be on a beautiful beach/ocean, this is a decent resort. If you are looking to party and have some things to do, look elsewhere.
Stayed 5 nights in Jan 2026

6/10 Okay

ISRAEL

Travelled with family
Liked: Cleanliness
The food was good, staff was friendly and helpful. The hotel needs work, it’s updated. The beach was amazing crystal clear water, white sand.
Stayed 7 nights in Dec 2025

2/10 Terrible

Sylvia

Disliked: Cleanliness, amenities, property conditions & facilities
It was a horrible so called resort.
Stayed 4 nights in Dec 2025

4/10 Poor

Maria Magdalena Vargas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
The staff could not find the reservations and we lasted over an hour and a half trying to check in. I had to call Expedia myself and try and get clarification on the reservation. They had to speak to staff at the hotel to try and get things sorted out. It was such a headache.
Stayed 6 nights in Oct 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service
The dining experiences were adequate but not worthy of accolades. The exercise facilities were inadequate. The staff was friendly, fast, professional and an absolute joy. In Particular Norma and Fernando provided excellent service. Very hard working and accommodating. Thank you for making my experience a joy!
A typical beautiful sunrise!
Stayed 5 nights in Dec 2025

10/10 Excellent

jessica, Willowick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach!
Stayed 1 night in Dec 2025

10/10 Excellent

Chad

Stayed 5 nights in Dec 2025

6/10 Okay

jerly

Travelled with family and small children
Room condition needs to improve. The building is old and look like grandma’s. There wasn’t too much entertainment . The pools are great and clean . They keep it clean it’s just need renovation. Night life is next to nothing. Otherwise it was okay.
Food is average
Stayed 4 nights in Dec 2025