Ratings based on 899 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Comment from Hotel Management
Apr. 15, 2024 by Hotel Management , Hotel Management
Dear Mr. Raymond.Thank you for your perfect score rating!It was an honor to be your host for this vacation.We look forward to having you back for another perfect stay.Best regards,Sun Palace All Inclusive.
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Sun Palace, Hotel Management
Dear Robert,We appreciate your recommendation,Best Regards!
by A traveller
Posted Feb. 2, 2024 on Expedia
The staff went out of there way to make are stay pleasure
Comment from Hotel Management
Feb. 3, 2024 by Sun Palace, Hotel Management
Dear Kenneth,We feel honored with your review highlighting our amazing staff, we look forward to welcome you back very soon!Best Regards!
by A traveller
Posted Jan. 29, 2024 on Expedia
Absolutely wonderful resort! Just the right balance of everything. Comfortable beach side lounging, a selection of crazier or quieter infinity pools, and drinks poured generously! The staff were super friendly, attentive, and absolutely wonderful to interact with. Super modernized property and rooms overall!! Perfect place if you're looking to lounge and unwind.
Comment from Hotel Management
Jan. 29, 2024 by Sun Palace, Hotel Management
Dear Steve,We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations, we are pleased to know you were enjoyed the comfortable beach, pool facilities, drinks, and the service provided by our amazing , friendly and attentive staff.We look forward to welcome you back very soon!Best Regards!
by A traveller
Beyond expectations!
Posted Jan. 29, 2024 on HotelsWhen researching a place we weren't particularly "wowed" by the pics or anything. However, the reviews were excellent and well deserved! Many places can wow you with pictures but in person they disappoint. Sun Palace was the first time we experienced the opposite. The resort is nicer in person that you would think from the pics. It's not brand new but very well maintained and not outdated. Super clean! You always see staff cleaning random things around the resort that many places don't pay attention to. Everyone was very polite. They have some of the salespeople you experience at resorts like this but not much and nobody was pushy. Food was good - we liked Fuego best. They do now take dinner reservations, so be sure to download the app and book dinner for each night asap for best times. The beach is very nice but was too rough for swimming during our stay. Some large rocks here and there but nothing crazy - just adds some interest in my opinion. We've been to many resorts and this is the first time we want to go back to the same place instead of trying somewhere new.
Comment from Hotel Management
Jan. 29, 2024 by Sun Palace, Hotel Management
Dear Joseph,Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service hence, our Restaurant and Bar specially Fuego , Housekeeping and Public Areas team members will be thrilled to know that their execution had affirmed your satisfaction and complimented all other services that we offer.We very much appreciate your recommendation and we hope to see you again in the futureBest Regards!
by A traveller
Posted Jan. 27, 2024 on Expedia
I didn’t like the cost of massages, excursions and other stuff you could use credits for. When you book an all inclusive you think a lot of that stuff would be included. Also most cooks weren’t wearing gloves. I did love the great custom service and how clean rooms were. Didn’t really get to eat anything but the Mexican restaurant because everything was booked. Should allow guests to make a reservation before they get there like I tried to do but was denied.
Comment from Hotel Management
Jan. 29, 2024 by Sun Palace, Hotel Management
Dear Nathan,Thank you for your feedback we shared your insights and suggestion to the departments involved in order to take in consideration, we appreciate the time you take to shared your review.Respectfully,
by A traveller
Posted Jan. 26, 2024 on Expedia
This was our first time staying at a Palace Property. When choosing a property we were between Le blanc and Sun palace. Ultimately we chose to stay at Sun palace and have no regrets! From the moment we arrived we were greeted with cold towels drinks and thoughtful service. Our check in process was smooth and they even take your bags to deliver to your room. The property albeit small, has much to offer. 3 beautiful pools, ocean front rooms and gorgeous water views from every corner. We especially enjoyed the coffee shop and the workers there were always very friendly and accommodating to our specific requests. We got a complimentary room upgrade due to our Expedia VIP status which was great. Some downsides we noticed were the resort seemed to be too small for its capacity. Some of the more popular restaurants had waits (even with reservations) and the pool chairs are all either reserved or get taken early in the morning. We were still able to find chairs but not with some hiccups. The restaurants could have been better, with the selection and quality food being a bit average. Pro tip: order a few dishes at each restaurant to try and see what you like. We ended up finding a few dishes that we came back for. Overall beautiful experience and awesome service! All employees are happy to help and are very friendly. Be aware that the ocean may be rough and won’t always be swim able. We would highly recommend this resort if you love a quieter more relaxing vacation.
Comment from Hotel Management
Jan. 29, 2024 by Sun Palace, Hotel Management
Dear Eduard V,We appreciate your detailed review in regards the service since the check in with the cold towels and special welcome drink we worked in provide an excellent attention to the details however we also appreciate your constructive feedback about the pool chairs, small facilities and suggestions about our restaurant dishes.We would love to host you again very soon!Cordially,
by A traveller
Can't wait to come back!
Posted Jan. 26, 2024 on HotelsEverything was excellent. First time staying here and the resort size was perfect! Not too big but never felt crowded. The staff was amazing.
Comment from Hotel Management
Jan. 29, 2024 by Sun Palace, Hotel Management
Dear Adam,It is wonderful to read that during this visit with us, we've been always meet your expectations and you were enjoyed plenty our facilities and service,We hope to host you again very soon!
by A traveller
Posted Jan. 26, 2024 on Expedia
The staff was amazing. It is in the perfect location...not too far from the airport or downtown.
Comment from Hotel Management
Jan. 29, 2024 by Sun Palace, Hotel Management
Dear Robert C, We would like to thank you for your amazing feeback , we would love to host you again very soon!Best Regards!
by A traveller
Posted Jan. 22, 2024 on Expedia
Very clean - staff very helpful and very friendly- always smiling!
Very accommodating when we returned late from an excursion - and we were not ready for our dinner reservation - gave us 30 minutes to change and make it back which was very welcoming after a long day out
We asked about the VIP perks but were offered another hotel tour with benfits which we weren’t really interested in at the time of arrival.
Comment from Hotel Management
Jan. 23, 2024 by Sun Palace, Hotel Management
Dear Martin,We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our staff service ,Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion.Best Regards!
