Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4-star beachfront property near Chac Mool Beach

Choose dates to view prices

2 outdoor pools, pool umbrellas, sun loungers

55-inch plasma TV with cable channels, TV

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Hot tub
Parking included
Free WiFi

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, La Isla Shopping Mall
‪18 min walk‬
Place, Forum Beach
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪43 min drive‬

Room options

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite King

59 sq m
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

Exceptional

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Double Accessible

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Lagoon view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Excellent

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Very good

Ocean view
40 sq m
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

Ocean view
59 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Wonderful

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed

Standard Double Bed

Wonderful

Resort view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

King Room

Wonderful

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

About the area

Cancun

Beachside getaway.At this Zona Hotelera property, you'll be within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. La Isla Shopping Mall and Chac Mool Beach are also within 2 miles (3 km).

What's nearby

Nichupté Lagoon - 2 min walk - 0.2 km
La Isla Shopping Mall - 18 min walk - 1.5 km
Cancun Interactive Aquarium - 4 min drive - 1.8 km
Forum Beach - 5 min drive - 1.8 km
Cancun Convention Center - 6 min drive - 2.2 km

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪El Mirador - ‬8 min walk
‪Snack Grand Park - ‬7 min walk
‪Flor De Sal - ‬7 min walk
‪Bubba Gump Shrimp Co. - ‬4 min walk
Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4-star beachfront property near Chac Mool Beach

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

458 guestrooms or units

6 levels

10 dining venues

3 bars or lounges

5726 sq ft of conference space

532 sq m of conference space

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Television in lobby

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

CA $222 total

includes taxes & fees

May 31 - Jun 1

Property amenities

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
In-room babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorized watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Room amenities

Entertainment

55-inch plasma TV with cable channels

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Frequently asked questions

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to the airport?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is 13.5 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on May 25, 2026 start from CA $349, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have an airport shuttle?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers an airport shuttle.

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offer free breakfast?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt does not offer free breakfast.

Is there a casino at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (18-min drive) are nearby.

What time is check-in at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

This property offers free self parking and valet parking.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features 2 outdoor pools and a children's pool.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a restaurant?

There are 10 onsite restaurants, offering options like Mexican cuisine and ocean views.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a spa?

Pamper yourself with a day at Aura Spa, where you can enjoy facials, prenatal massages, and reflexology.

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to downtown Cancun?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is 1.7 mi away from Avenida Kukulkan.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Amanda

Travelled with family and small children

May 19, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved staying here ! There was legit something planned activity wise every hour for families, adults , kids! Staff was amazing !! They cleaned the room and changed bedding everyday! Amazing views. We stayed there from April 22nd and tended to leave 27th but we loved it so much we extended until the 2nd so what was supposed to be 5 nights turned into 10 nights! We are exploring different countries each year but this will be a resort we travel back to for sure!

Stayed 5 nights in Apr 2026

10/10 Excellent

Camilla Bianca

Apr 9, 2026

Stayed 5 nights in Mar 2026

8/10 Good

Katherine

Travelled with family, Travelled with family and small children

Mar 26, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place

Stayed 5 nights in Mar 2026

10/10 Excellent

Ava

Travelled with partner

Mar 17, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was awesome! Although they could improve on more pool/beach chairs as they were all gone by 9am. The staff was super friendly and helpful!

Stayed 5 nights in Mar 2026

10/10 Excellent

Laura

Mar 9, 2026

Liked: Cleanliness

Stayed 7 nights in Feb 2026

6/10 Okay

Andrew

Mar 1, 2026

Disliked: Amenities

Have people respect when people are sleeping and have more signs that small children Should be allowed to run up and down the hallways. The VIP lounge be restricted to 18 and over, not little kids playing in there by themselves

Stayed 7 nights in Feb 2026

6/10 Okay

Andrew

Mar 1, 2026

Liked: Cleanliness

Disliked: Amenities

Staff was great , rooms ok, they cater to families and I was looking for more adults pools , It’s not the resort’s fault that people with kids have no boundaries of kids yelling up and down the hallway at night even a late night

Stayed 7 nights in Feb 2026

10/10 Excellent

shyan, Victorville

Feb 27, 2026

Stayed 5 nights in Feb 2026

10/10 Excellent

Lori

Travelled with partner

Feb 27, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Angel at the front desk and Fernando at the beach were awesome. We had such a great time. The entire staff was so nice. We’ll be back!

Stayed 5 nights in Feb 2026

10/10 Excellent

Renu

Feb 19, 2026

Stayed 1 night in Feb 2026

10/10 Excellent

Kelsang

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Friendly staff, clean and nice place to visit with family and friends.

Stayed 5 nights in Jan 2026

8/10 Good

Leslie

Travelled with partner

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was accomodating and clean. A bit noisey at night due to lack of sounding deadening in the hallways. Staff was wonderful, personable, and kind.

Stayed 4 nights in Feb 2026

6/10 Okay

Jaimin

Feb 18, 2026

Very slow service, food is ok, limited option.

Stayed 4 nights in Feb 2026

2/10 Terrible

Alexandra

Feb 18, 2026

Stayed 4 nights in Feb 2026

6/10 Okay

Troy W

Travelled with family

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was good. Housekeeping amazing. Most services were good. Events and entertainment was mostly good. They need to leave the volleyball net up longer and especially when people want to keep playing. The guy on the beach is phenomenal!!!! His name is Fernando! He is the best!!!! We stayed here when Wyndham owned it one year prior. For the most part, everything is the same but don’t expect to get alcoholic drinks before 11 am. Before it was 10am. Not sure the change but an issue

Stayed 11 nights in Feb 2026

10/10 Excellent

Jazmin

Travelled with partner

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing room, views, and staff! We are already planning on coming back!

Stayed 4 nights in Feb 2026

10/10 Excellent

Aohua

Feb 18, 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Patricia

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was good, very clean and great food

Stayed 4 nights in Feb 2026

10/10 Excellent

Carl

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The entire hotel, room and grounds were all fantastically maintained, Food was excellent and always plentiful.

Stayed 10 nights in Feb 2026

10/10 Excellent

Christian

Feb 18, 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Kevin

Travelled with family

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We’re not big all-inclusive people anymore, but my wife and teen daughter and I wanted a quick and affordable winter escape. I’m glad we chose Sunscape. The staff is well-trained and professional, the property is well-kept. Food is above average for an all-inclusive. Beautiful beach, nice pool, property is big enough but not enormous. We liked not having to hit reservation times and had no trouble eating at whichever restaurant we chose. Wife enjoyed morning yoga and both ladies had massages. Three days and four nights is about my limit for this type of property, and it was well spent.

Stayed 4 nights in Feb 2026

10/10 Excellent

Joseph

Feb 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was so clean, the staff was awesome, and the food was terrific! There was a great variety of food and beer!

Stayed 6 nights in Feb 2026

10/10 Excellent

Joshua

Travelled with group

Feb 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing staff who always looked after us, good food at restaurants, property amenities that did not disappoint and pristine beach access. A shout out to Ceasar and Ricardo who made the trip a better experience.

Stayed 4 nights in Feb 2026

10/10 Excellent

Paritosh

Feb 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

I love the resort, staff was very welcoming, resort was on a smaller side so very suitable for me with 2 small kids 5 and 2. The restaurant were awesome and the food was really good at Azul. The dinner at buffet area was not up-to the mark on a particular night which was only negative experience for me. I love the beach which was spectacular and all the fun activities conducted by the amazing staff. Looking forward to our next visit.

Stayed 5 nights in Feb 2026

10/10 Excellent

Andrew

Feb 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Truly a beautiful hotel. Numerous great restaurants and bars, extremely helpful staff, and right on the beach. Perfect for families but also suited for single people. A memorable vacation. A++++

Stayed 2 nights in Feb 2026

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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods