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The Sens Cancun By Oasis

4.0 star property
4-star beachfront hotel near Hotel Zone Beaches

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Photo gallery for The Sens Cancun By Oasis

Aerial view
Creator video
Children's play area - outdoor
9 bars/lounges, beach bar
1 bedroom, minibar, blackout drapes, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Housekeeping
  • Spa

Explore the area

View in a map
Boulevard Kukulcan Km. 4.5, Boulevard Zona Hotelera Km 4.5, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪3 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Place, La Isla Shopping Mall
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Sens Standard Limited View

1 bedroom, minibar, blackout drapes, iron/ironing board

Sens Standard Limited View

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Master Suite

1 bedroom, minibar, blackout drapes, iron/ironing board

Sens Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Junior Suite

1 bedroom, minibar, blackout drapes, iron/ironing board

Sens Junior Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Superior

View from room

Sens Superior

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera hotel, you'll find Hotel Zone Beaches and La Isla Shopping Mall. Kukulcan Plaza Shopping Mall and Luxury Avenue Shopping Mall are also within half a mile (1 km).

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 3 min walk - 0.3 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • La Isla Shopping Mall - 11 min walk - 1.0 km
  • Aquaworld - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Don Julio Restaurant - ‬6 min walk

About this property

The Sens Cancun By Oasis

4-star beachfront hotel near Hotel Zone Beaches
The Sens Cancun By Oasis is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Sens Cancun By Oasis offers its guests an outdoor pool and a fitness center. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a beach bar. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 3929 square feet (365 square meters) and includes conference space. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly The Sens Cancun By Oasis. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 373 guestrooms or units
  • 11 dining venues
  • 9 bars or lounges
  • 3929 sq ft of conference space
  • 365 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
The Sens Cancun By Oasis offers 373 air-conditioned accommodations with minibars and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 11 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Beach club
  • Free children's club
  • Gym
  • Outdoor pool
  • Volleyball

Accessibility

  • Elevator
  • Tile flooring in public areas

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30.0 per stay for guests under 25 years old staying between 01 March - 30 April
  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Sens Cancun By Oasis Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 220 out of 569 reviews
Rating 8 - Good. 127 out of 569 reviews
Rating 6 - Okay. 99 out of 569 reviews
Rating 4 - Poor. 54 out of 569 reviews
Rating 2 - Terrible. 69 out of 569 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Walaa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible place to stay at. Staff and managers especially where useless, rude and did not help with any issues. Dirty towels. Wet floor. Long line ups for food and drinks. Even if restaurants are empty but you don’t book on your app. The night before you don’t get to eat dinner. The most pathetic system
Stayed 6 nights in Aug 2025

8/10 Good

YASSINE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed the trees and the green areas as well as the entrance of the hotel. The pool is excellent. Would like to see more music and some nice sitting areas around the pool.
Stayed 5 nights in Jul 2025

8/10 Good

Phong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Krista

Stayed 7 nights in Aug 2025

8/10 Good

lluvia

Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

ARACELI, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would complain about is that a lot of the food was not hot/warm enough at the buffet.
Stayed 4 nights in Jul 2025

2/10 Terrible

Christina

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite booking an upgraded room (Jr suite) at The Sens Cancun by Oasis, the hotel failed to deliver multiple key services and amenities as advertised. This includes: * A broken hot tub that was never repaired ( we did speak to guest service and advise of this)  * A broken shower ( advised guest services)  * A room without a balcony, contrary to what was promised and paid for * No room cleaning or towel service over 6 nights  * No restocking of the minibar, no water, snacks, or basics ( unable to even get water or coffee until after 7:30 am daily) * Inaccessibility to the restaurants and resort facilities despite advertised availability * Frequent broken elevators, filthy public restrooms, closed pools *misleading or conflicting staff communication ( one person in our party was told to book beds at 8am, I was told 7am only to get down at 7 and they tell us sorry we sold out at 6am. * The adult swim up bars were flooded with kids. We actually never used those pools. While the adult pool upstairs was vacant we could use those however the times of service were limited and served warm beer when opened. As well as it was secluded and no view of the ocean. These issues were not isolated incidents—they were systemic and persistent throughout the entire stay and severely impacted the quality and value of the trip. I would never stay here again or recommend. Once we checked in they no longer cared about anything as they already were paid in full.
Stayed 6 nights in Jul 2025

2/10 Terrible

Mitchell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 6 rooms for 6 nights and walked away with 6 days of regret. One of the rooms was the Master Suite, chosen specifically for the jetted tub on the balcony — only to find out it had no hot water, making it completely unusable. Strike one. Another major reason we booked this hotel was the advertised room service. But upon check-in, we were told it didn’t exist. That’s not just disappointing — it’s flat-out false advertising. Things got worse. The dinner hall had roaches visibly running around. Coffee and bottled water weren’t available until well after 7:30am, even though the coffee shop was listed to open earlier. The swim-up bar was overrun by kids, which made the “relaxing resort” experience feel more like a poolside daycare. To top it off, the staff — from bartenders to front desk — were consistently unfriendly and unhelpful. Everything shut down by around 9 p.m., and there wasn’t even a vending machine to grab a snack. Before booking, we were told this hotel was great for large groups — we were a group of 15 — but not once were we accommodated for anything: no help booking dinners, shows, or even basic coordination. Bottom line? We wouldn’t stay here again, and we definitely don’t recommend it.
Stayed 6 nights in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Food is ok. Beds are comfortable giid internet service.
Stayed 3 nights in Aug 2025

8/10 Good

mayra teresa torrealba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room for four people, but the beds were too small; they only had double beds, not queen size. They provided only three towels for four guests, and room service was consistently late in the afternoon.
Stayed 7 nights in Jul 2025

2/10 Terrible

Jose

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ghetto, really dirty , everything was so spaced out. Had to go far to watch a show. Stores closed. No stroller convinced
Stayed 1 night in Jul 2025

4/10 Poor

Willow

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Master Suite for the space and the jetted tub on the balcony — only to find there was no hot water to the tub, which made it completely unusable. Another key reason we chose this hotel was because it advertised room service. However, when we checked in, we were told it was not offered at all. That was incredibly disappointing and misleading. The dinner hall had roaches running around — absolutely unacceptable. Basic amenities like coffee and bottled water weren’t available until well after 7:30am each day, even though the coffee shop was listed to open earlier. The swim-up bar was constantly overrun by children, making it feel more like a daycare than a relaxing resort. On top of all that, the staff — from bartenders to front desk — were consistently unfriendly and unhelpful. I would not stay here again, and I definitely would not recommend it to anyone.
Stayed 6 nights in Jul 2025

10/10 Excellent

Adisa, St. Louis

Travelled with family
Liked: Property conditions & facilities
This was our second time staying at this resort and we enjoyed every second of it!! Upon arrival we had a VIP check in, fast and prompt. We arrived early and although the check in was not until 3 pm, we were able to use all amenities right away. Excellent room service, our room was cleaned every day, and mini bar refilled with water, sodas and beer. Food was great, wide variety of meals, fresh and delicious ! Many restaurants to choose from, offering delicious specialties, our favorite was the White Box. Open buffet all day provided great options for adults and kids. The coffee place was exceptional!!! Fast and polite staff. Entertainment was ok, but the highlight was that resort offers free supervised and very safe kids club, which was priceless, so my husband and I were able to enjoy lunch alone, and relax at adults only pool sections. Pools are great, few to choose from, amazing views from every corner! The only downside is that the beach does not have enough lounges and chairs. I wasn’t impressed by the beach because of the seaweeds, but thats typical for Cancun at this time. Overall, we had a great stay and would love to return again!
Stayed 9 nights in Jul 2025

6/10 Okay

Suyapa, San Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2025

6/10 Okay

Andrew

Disliked: Staff & service, amenities, property conditions & facilities
Fairly expensive for an average at best all inclusive.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarkis

Liked: Amenities
Very good 👍
Stayed 7 nights in Jul 2025

8/10 Good

Christopher Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great! Lots of options and fresh fruit. The drink options were great and the staff was friendly. Great place to stay for the price! Pirate ship was a plus!
Stayed 4 nights in Jul 2025

10/10 Excellent

Luann Victor De

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay with family and kids . People are nice there. A lot of different options of foods , love the bar in the pool with a good Pima colada. The beach is perfect for kids and family. Love the place yes we will come back soon love Cancun. Love the Sens hotel. Thank you everyone for make my family vacation perfect. See you guys soon.
Stayed 4 nights in Jul 2025

2/10 Terrible

Angelina

Stayed 5 nights in Jun 2025

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
This hotel is completely different than what is told you have included!!! This all-inclusive hotel that does not have room service nor have any food options after 1030pm! They have some garbage late night food which is the same everyday!! Burgers,hot dogs nachos or fries!! None of the food is edible. There only 1 of 2 bars open after 9pm on the entire property. The beds were completely horrible and felt like sleeping on a rock. I asked for them to change my mattress yet they never did (2nd day of vacation) I also complained multiple times about this and yet nothing done just pushed aside. The service on site was terrible not only the restaurants and the buffet . Every bar and restaurant was understaffed and took forever to get drinks and order any food togo. The gift shops closed very early no vending machines or anything beside going offsite for food or basic drinks . The Wi-Fi only really worked when you were close to the lobby. There’s many other problems I had with this property and no compensation for any issues on an expensive hotel.
Stayed 5 nights in Jul 2025

4/10 Poor

Dana

Stayed 7 nights in Jun 2025

8/10 Good

AARON

Liked: Cleanliness
Stayed 7 nights in Jun 2025

10/10 Excellent

Lisset

Liked: Cleanliness, amenities
Good
Stayed 1 night in Jun 2025

2/10 Terrible

Shannon

Property disgusting! Filthy and
Stayed 7 nights in Jun 2025