"I stayed at the Westin Resort and Spa for three days. The property was beautiful, the staff was warm and friendly. However, there was a busted pipe, w ... " More
On the beach
Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Iberostar Cancun Golf Course and El Rey Ruins. Also, Delfines Beach is within 2 miles (3 km) and Aquaworld is within 6 miles (10 km).
Full-service spa, sauna
A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this hotel. Traveling on business? Take advantage of the 11 conference rooms, free WiFi in public areas, and express check-in. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.
22 Mar. 2024 by Social Media Coordinator
Dear Annjodi,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We deeply apologize for the inconvenience caused by the busted pipe, which disrupted your water supply during your stay. Your experience falls short of our standards, and we're truly sorry for the inconvenience it caused. Despite this issue, we're grateful for your kind words about our property and staff. Rest assured; we're taking steps to address the situation to prevent such occurrences in the future. Thank you for bringing this to our attention.Be well
9 Feb. 2024 by Social Media Coordinator
Dear James,We would like to thank you for choosing The Westin Resort & Spa Cancún as your most recent holidays, it was a true honor to host you. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We are curious to know if there were any elements of your visit we could have enhanced regarding the anticipation of your needs, at your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well.
25 Nov. 2021 by Social Media Coordinator
Dear Ruth, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We are honored by your kind feedback, and to learn that our cleaning and disinfection protocols allowed you to fully enjoy your experience at our Resort as we aim to provide an enjoyable and relaxing atmosphere, and we are very grateful for your compliments towards our team members. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
27 Oct. 2021 by Social Media Coordinator
Dear Joanna Darlene, thank you for your loyalty and for choosing Westin Resort & Spa Cancun for your holidays. It is with great sadness that we learn from an overall disappointing experience, as it seems that a number of deficiencies were encountered during your stay. It is important to mention that these were very atypical and not reflective of our brand experience. If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. It is our hope that you would accept this note as a genuine apology for falling short of delivering the excellent experience we are known for. We likewise appreciate your understanding of the atypical situation that affected our destination, that unfortunately affected some of the services from our resort, and we do hope that you would be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. Be well,
23 Oct. 2021 by Social Media Coordinator
Dear Erin Janee, thank you for choosing The Westin Resort & Spa Cancun as your host for most recent holidays. We are delighted to know you had an excellent experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,
14 Oct. 2021 by Social Media Coordinator
Dear Maranda Shawnette, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
22 Apr. 2021 by Social Media Coordinator
Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia relajante y renovadora con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this Cancun hotel.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.
Sea & Stones Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.
Arena Sports Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.