Note fondée sur 254 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A recommander
Publié le 4 sept. 2019 sur HotelsSuperbe hôtel et restaurant très bien aussi (hussar grill)
Commentaires de Gestion de l’hôtel
9 sept. 2019 par Management and TEAM, Gestion de l’hôtel
Dear Guest
Thank you very much for your feedback. We appreciate all the feedback from our guest.
Will share this with our TEAM
Kind regard
par un voyageur
Éviter absolument les 3 chambres sur rue
Publié le 29 janv. 2018 sur HotelsHôtel très agréable, propre , decore avec goût et très bien placé.
Très grosse déception en revanche concernant l’isolation phonique des chambres. 3 chambres sont sur l’an rue, qui peut sembler tranquille, mais dès 5h du matin de nombreuses voitures et camions l’empruntent. Les portes fenêtres sont à double vitrage mais elles sont en bois et ne sont absolument pas hermétiques. Elles laissent passer le vent et l’an lumiere ... donc le brut. Nous avons été très déçues d’être dans une vallée entourées de vignes et être réveillées tous les matins par des camions à 5h!
L’hotel étant complet il était impossible de changer de chambre.
Commentaires de Gestion de l’hôtel
6 févr. 2018 par Victoria, Gestion de l’hôtel
Dear Sophie
Thank you very much for taking the time to rate and review your stay with us. As a valued customer we appreciate your feedback and would like to sincerely apologize for the noise disturbance caused.
Should your travels brings you back to Franschhoek, we hope to receive the opportunity to welcome you back and better your experience at the Protea Hotel by Marriott Franschhoek.
Kind Regards
Management and TEAM
par un voyageur
Bien situé et chambre à la hauteur de nos espéranc
Publié le 3 janv. 2015 sur HotelsLe personnel est agréable et souriant. La.chambre était accueillante et propre. Le petit déjeuner était bon et copieux. Nous recommandons cette établissement.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Nico Joubert, Gestion de l’hôtel
Dear Trevor,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico JoubertDeputy General Managerdeputy-gm@phfranschhoek.co.za0218763012
par un voyageur
Publié le 1 mars 2024 sur Hotels
Superb facilities and very friendly staff. Highly recommend this hotel to anybody planning a visit to the area
Commentaires de Gestion de l’hôtel
4 mars 2024 par Nico Joubert, Gestion de l’hôtel
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico JoubertDeputy General Managerdeputy-gm@phfranschhoek.co.za0218763012
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Nice hotel with very short walk all the shops, Restaurants etc.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Nico Joubert, Gestion de l’hôtel
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico JoubertDeputy General Managerdeputy-gm@phfranschhoek.co.za0218763012
par un voyageur
Publié le 21 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 févr. 2024 par Nico Joubert, Gestion de l’hôtel
Dear Christopher,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico JoubertDeputy General Manager
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Nico Joubert, Gestion de l’hôtel
Dear Amy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico Joubert
par un voyageur
Excellent hotel!
Publié le 12 févr. 2024 sur HotelsThe hotel was fantastic, really clean and well maintained with nice large rooms and bathrooms. All of the staff were amazing from reception to breakfast and bar teams. The location is fab - short walk to wine tram and all the restaurants in town.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nico Joubert, Gestion de l’hôtel
Dear Hannah,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico & TEAM
par un voyageur
Fabulous one night stay
Publié le 10 févr. 2024 sur HotelsBright, airy and beautifully decorated this hotel was exceptionally clean. The bed was comfortable and bathroom with a nice big shower and bath. There was a lovely pool to dip into surrounded by loungers.
The service from security to all the staff, especially Ennoch from Hussar Grill, looked after us well. The only fly in the ointment was a waiter knocking on our door after we’d retired to ask us to sign a receipt for 2 drinks which we hadn’t had. Then to be given the bill the next day on departure was rather annoying to say the least so the hotel needs to sort that out so that cannot happen again. However we would return.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nico Joubert, Gestion de l’hôtel
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nico & TEAM
