Note fondée sur 292 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Clean, Secure and professional staff who care about you.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Richard P, Gestion de l’hôtel
Thanks for your review Todd. It is great to hear that you find our staff professional and caring. If you get time please share about your experience at Home2 Suites by Hilton Carbondale on social media so others will know. Our staff looks forward to seeing you the next time you stay with us and we hope you have a great rest of your day.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for your review of Home2 Suites Carbondale. If you get a chance please spread the word about your stay on social media so others will know about your stay. We look forward to you staying with us again in the future. Have a great rest of your day!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Richard P, Gestion de l’hôtel
Thanks for sharing with us about your stay.
par un voyageur de Algonquin
Publié le 2 févr. 2024 sur Expedia
Excellent proximity to Amtrak. Welcoming staff. Excellent housekeeping makes for very clean premises. Amenities makes for comfortable stay.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for taking the time to review Home2 Suites by Hilton Carbondale. If you get a chance please share your feedback on social media. Again thanks for your review.
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for taking the time to review Home2 Suites by Hilton Carbondale. If you get time please let others know about your stay on social media.
par un voyageur
Publié le 10 janv. 2024 sur Hotels
great one nite stay on a longer trip.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your say on social media.
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your stay on social media.
par un voyageur
Publié le 30 déc. 2023 sur Hotels
We intentionally booked this trip near family and picked this hotel for the pool. I understand that things happen . However when we arrived the pool was broken and no one mentioned it. We asked for a refund for our second night and wanted to go to a different hotel so our two young kids could swim since they have been looking forward to it and that was the point of the hotel. They refused and said they opened the pool back up. My husband took them to the pool and it was ice cold , maybe 60 degrees. The girls were miserable. The room itself was okay and pretty clean. However customer service was disappointing. They were not friendly, not accommodating and did not go out of their way to help. My 2 year old spilled hot coffee on her and it was not their fault , however the workers just sat and watched as we rushed to find our own first aid kit and ice and did not check in or offer to help. Besides not getting to swim or switch hotels , our room smelled strongly of marijuana . My daughter kept asking why it smelled like skunk . Very disappointed, what was supposed to be a fun family trip with swimming , turned out to be a bad experience. I would not recommend this hotel for a family stay.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Richard P, Gestion de l’hôtel
We are sorry that you had issues with your stay. We have brought your concerns about our pool being broken and also the strong smells you had in your room to the attention of housekeeping and management. As for the actions of our staff in regards to the hot coffee we are sorry to hear that our workers just sat and watched. Rest assured that we have addressed this with all of staff and have taken corrective measures to insure something like this doesn’t happen again. We again want to thank you for your review.
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Clean, courteous and quiet. Hot breakfast was better than the usual, I’d certainly recommend this hotel
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your stay on Social Media.
par un voyageur
Amtrak adjacent
Publié le 2 déc. 2023 sur HotelsHome2Suites is just across the street from the Carbondale Amtrak station. So it's very convenient for train travel. The breakfast is outstanding and the coffee is good. The room was so spacious that it was almost like having two rooms.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Richard P, Gestion de l’hôtel
Thanks for your review of Home2 Suites by Hilton Carbondale. If you get a chance please share about your stay on Social Media.
