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Hôtel Le Donjon - Coeur de la Cité Médiévale

Property class: 4
4-star hotel near Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

A stone entrance with an ornate archway leading into a building.
A hotel room with two beds, a table with a fruit bowl, a TV, and a view of a tower through an open door.
An outdoor patio with a table and chairs, surrounded by greenery and a stone floor.
A breakfast buffet with various pastries, bread, and condiments.
A library with bookshelves, two upholstered chairs, and a small table with a vase.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Classic Room

A bed with a suitcase, a handbag, and a pair of shoes on the side.

Classic Room

9.4 out of 10
Exceptional
(14 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

A bedroom with a stone wall, a bed with white bedding, a bedside table with a lamp, and a window with curtains.

Superior Double Room

8.8 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a stone wall, a glass table, and a view of greenery outside.

Superior Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Triple Room

A hotel room with a bed, a desk, two windows with curtains, and a radiator.

Superior Triple Room

9.2 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and two lamps.

Family Room

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite

A cozy room with a bed, two armchairs, a glass coffee table, a desk, and a TV.

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed
  • Free WiFi

View all photos for DOUBLE CLASSIC

Minibar, in-room safe, desk, soundproofing

DOUBLE CLASSIC

  • Sleeps 2
  • Free WiFi

View all photos for 2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

Minibar, in-room safe, desk, soundproofing

2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

About the area

Carcassonne

Central Carcassonne getaway .With a stay at this City of Carcassonne hotel, you'll be steps from Aude Gate and School Museum. Narbonnaise Gate and Château Comtal are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Basilica of St. Nazaire and St. Celse - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Maison du Cassoulet - ‬3 min walk
  • ‪Le Marcou - ‬1 min walk
  • ‪Restaurant La Barbacane - ‬2 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Le Patio de la Cite - ‬3 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel near Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 23-inch TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

How close is Hôtel Le Donjon - Coeur de la Cité Médiévale to the airport?

Hôtel Le Donjon - Coeur de la Cité Médiévale is 5.2 mi (17-min drive) away from the Carcassonne (CCF-Pays Cathare) airport, the closest popular airport to the property.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of Aug 13, 2026, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on Aug 28, 2026 start from CA $171, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have an airport shuttle?

Airport shuttle services are not available at Hôtel Le Donjon - Coeur de la Cité Médiévale.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free breakfast?

Free breakfast isn’t provided at Hôtel Le Donjon - Coeur de la Cité Médiévale, but buffet breakfast is offered for a fee of EUR 18 for adults and EUR 9 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there is no casino at this hotel.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Free parking is not available at this hotel. Valet parking is available for EUR 24 per night.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a pool?

Hôtel Le Donjon - Coeur de la Cité Médiévale does not have a pool.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a restaurant?

Yes, there is a restaurant on site.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a spa?

There are no spa services available at this hotel.

How close is Hôtel Le Donjon - Coeur de la Cité Médiévale to downtown Carcassonne?

Hôtel Le Donjon - Coeur de la Cité Médiévale is 0.8 mi away from Carcassonne.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1004 reviews
Rating 8 - Good. 239 out of 1004 reviews
Rating 6 - Okay. 69 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mioara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a fantastic location.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated in the heart of La Cité, really friendly and helpful staff.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice although I would say that the bathroom could do with some modernisation eg a fan and a better shower. Location is wonderful and we thoroughly enjoyed our time there.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this property! Inside the walls, walkable to everything, great breakfast.! The staff were above and beyond!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in the middle of the medieval city.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the old city. Very quiet at night. Lots of restaurant options.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel in amazing location with beautiful gardens and courtyard. Lovely breakfast and convenient parking. Rooms a little tired otherwise perfect and would definitely recommend and return.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yvonne Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was exceptional. Staff were great and very helpful. Would recommend this hotel to anyone visiting Carcassonne. It has Ann exceptional location in the cite for exploring Carcassonne.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! In the middle of the medival city, steps from the Chateau! The car park with shuttle services was fabulous! Breakfast was great! The staff was very helpful and kind! Overall, a great stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Donjon! The location is very convenient to all of the sites. The staff were also very welcoming and helpful. Wish we could have stayed longer!
Beautiful view from our room!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Adrian

Liked: Staff & service, property conditions & facilities
Breakfast was decent.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel! So happy we booked here. The staff were all super friendly and helpful. Good communication re: parking. Such a magical location to explore.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good all round
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Hans Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Harriet

Liked: Cleanliness, amenities
Great hotel fabulous location. We loved our stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and gave a lovely short walk to the hotel inside the castle gates. The lot felt very secure. Our room was clean, beds were very comfy, and breakfast was delicious (best baguette and lots of variety).
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
One of very few places to stay in the walled town. For those walking from the railway station, it's the first place you get to when entering through the city walls.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lynae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the medieval elements of the lobby and the views out of our room overlooking the garden. The staff was wonderful - kudos to Maxim our porter and the friendly young lady at the desk - both were so helpful and welcoming. Our stay was lovely and relaxing - we especially liked walking the quiet streets at night.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was much more diverse than expected. The staff was spectacular . We plan to come again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and comfortable room, lovely staff, central location within the medieval city which is completely pedestrianised. Pack light as you will be carrying your luggage from outside the city walls.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, suite and excellent service
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Marc-Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement excellent !
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Beautiful hotel in a fantastic location. Friendly staff, great breakfast. We will be back.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025