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Best Western Pontypool Metro Hotel

3.0 star property
3-star hotel in Pontymoile

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Photo gallery for Best Western Pontypool Metro Hotel

Daily continental breakfast (GBP 8.50 per person)
Exterior
Garden
Standard Room, 2 Single Beds, Accessible, Non Smoking
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry

Explore the area

View in a map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪11 min walk‬
  • Place, Shell Grotto
    ‪6 min drive‬
  • Place, Principality Stadium
    ‪28 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(54 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About the area

Pontypool

City center stay.Your stay at this Pontymoile hotel places you within 2 miles (3 km) of Pontypool Park and Shell Grotto. Grosmont Castle and G-Force Karting are also within 3 miles (5 km).

What's nearby

  • Pontypool Park - 11 min walk - 1.0 km
  • Shell Grotto - 6 min drive - 2.1 km
  • Cardiff Castle - 27 min drive - 37.0 km
  • Principality Stadium - 28 min drive - 37.7 km
  • Cardiff Bay - 29 min drive - 38.0 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Iestyn’s Fish Bar - ‬3 min drive
  • ‪Harvester - ‬5 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

3-star hotel in Pontymoile
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and the room was very clean. The shower was great one more grab bar would be really helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Cavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2025

8/10 Good

Ben

Stayed 2 nights in Aug 2025

6/10 Okay

stephen, Uttoxeter

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was fine, though I found the bed badly affected my back
Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025

6/10 Okay

Darren

Business traveller
Poor evening meal Menu, un-professionally dressed staff, lost in the 80's
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Provided fan.
Stayed 1 night in Aug 2025

10/10 Excellent

Gilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our needs.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jacqueline

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Francis

Stayed 1 night in Jul 2025

10/10 Excellent

Willuam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay & welcoming reception area.

Lovely over night stay enroute to Porthcawl for the Golf. Smart hotel in good location. Breakfast available but with Greggs & McDonald’s next door had a few options. No air conditioning- so it it was a hot night not sure how the room would feel as if you opened window it was noisy from road but the room had a fan. Nice place to stopover or stay longer if exploring the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great facilities the room. Several mirrors, draws as well as wardrobe with plenty of hangers. Spare pillows, a room fan, hairdryer, luggage rack . . I was very pleased The breakfast was unexpected too. A lovely lobby with comfy chairs and dining tables, with a very good range of continental and some hot items. Buffet style so pleanty!. The staff were lovely at checkin & breakfast. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Iona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

No air conditioning

No air conditioning even it said the hotel is air conditioned.
Stayed 1 night in Jul 2025

6/10 Okay

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ricky

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Not a place to stay when it's hot

The hotel room was comfortable and clean and I always appreciate having plenty of tea, coffee and milk. However, it was a very hot stay! The cleaning staff had left the window and curtains open on one of the hottest days and so it was like an oven in the room. The only air-con is in the lobby & there was a fan but all it did was move hot air around. I couldn't leave the window open at night because of its proximity to the main road. Regrettably not a great stay.
Stayed 1 night in Jul 2025

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel good- breakfast not so good

All good except breakfast. Some foods run out and when requested was told there wasn't any more. It was a bit early for food to be running out.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Excellent staff
Stayed 1 night in Jul 2025

8/10 Good

John

Business traveller
Liked: Amenities
Wasn’t expecting much from a Best Western property, but this is the best one I’ve stayed at.
Stayed 1 night in Jul 2025

6/10 Okay

Sheoragh J

Liked: Staff & service
Disliked: Room comfort

room

Room was far too warm we did have a fan needs air con
Stayed 4 nights in Jul 2025