Note fondée sur 188 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Where's the food!!!!
Publié le 15 janv. 2024 sur HotelsThe breakfast isn't what I expected. It was granola bars and cereal for food. Everything else was great.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Valerie,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Aaron,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Floor was pretty dirty. Didn’t look like it had been swept of vacuumed. Shower/bath tub had hair in it.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
The unit wasn’t super clean. There was a stain on the bathroom floor that looked like feces. There were many hairs in the shower and toilet. The shower faucet came out in every direction but down. The unit had many cracks in the flooring where lizards and other bugs came through. I don’t think this motel is worth $100 a night.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Hannah,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.
par un voyageur
Publié le 29 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Micah,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 21 oct. 2023 sur Expedia
The electric panel in our room is incorrectly installed, is rusted, the room has a horrible smell like dirty socks
Commentaires de Gestion de l’hôtel
22 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Hi William,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
par un voyageur de San Diego
Publié le 8 oct. 2023 sur Expedia
it was clean and friendly
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Michele,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 6 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
par un voyageur
Publié le 19 sept. 2023 sur Expedia
It was a hotel room. There isn’t much around it though.
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Sophia CSR, Gestion de l’hôtel
Hi David,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
