Charleston Santa Teresa Cartagena

5.0 star property
5-star luxury hotel near Clock Tower

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Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
Property video
3 restaurants, breakfast, lunch served; local and international cuisine
Meeting facility
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Laundry

Explore the area

Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Walls of Cartagena
    ‪1 min walk‬
  • Clock Tower
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪8 min drive‬

Room options

Grand Suite

  • 70 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Premier Room

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, Balcony

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Romantic Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Superior Double Room, 2 Queen Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Classic Room, Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Master Suite

  • 58 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Classic Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Suite, Courtyard View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cartagena

Cartagena Walled City stay.Within a 15-minute walk of this Cartagena Walled City hotel, you'll find Clock Tower and Cartagena de Indias Convention Center. Parque de La Marina and Caribbean Naval Museum are also within half a mile (1 km).

What's nearby

  • Walls of Cartagena - 1 min walk - 0.0 km
  • Bolivar Square - 3 min walk - 0.3 km
  • Clock Tower - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 8 min walk - 0.7 km
  • Bocagrande Beach - 15 min walk - 1.3 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 13 min drive

Restaurants

  • ‪Plaza de Bolívar - ‬3 min walk
  • ‪El Baron - ‬3 min walk
  • ‪El Baluarte San Francisco - ‬7 min walk
  • ‪Crepes & Waffles - ‬3 min walk
  • ‪La Vitrola - ‬4 min walk

About this property

Charleston Santa Teresa Cartagena

5-star luxury hotel near Clock Tower
Charleston Santa Teresa Cartagena offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Charleston Santa Teresa Cartagena. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A complete renovation of Charleston Santa Teresa Cartagena was completed in October 2021.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

  • 1 building
  • 87 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 244 sq m of conference space
  • Built in 1996
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch TV with satellite channels
  • iPad
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Charleston Santa Teresa Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 537 out of 706 reviews
Rating 8 - Good. 110 out of 706 reviews
Rating 6 - Okay. 29 out of 706 reviews
Rating 4 - Poor. 13 out of 706 reviews
Rating 2 - Terrible. 17 out of 706 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YAVE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everything
Stayed 3 nights in Feb 2025

10/10 Excellent

DIRAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 4 nights in Feb 2025

10/10 Excellent

marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2025

10/10 Excellent

Brent, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charleston hotel was terrific. It is traditional as it is a converted convent so the rooms are large. The buffet breakfast was really good, service was excellent with the concierge in booking a trip to a beach club. I highly recommend the hotel as there is a rooftop pool that was not busy during our stay. Several other nice hotels in the neighborhood also have pools but they're much smaller with less lounge chairs and outdoor space.
Stayed 4 nights in Mar 2025

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs refurbishment and the gym needs to be relocated as it is right next to rooms and very noisy
Stayed 5 nights in Feb 2025

10/10 Excellent

Federico

Stayed 1 night in Feb 2025

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and coveninent
Stayed 2 nights in Feb 2025

10/10 Excellent

DANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great bar great pool great service
Stayed 5 nights in Feb 2025

10/10 Excellent

Alaedin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Feb 2025

10/10 Excellent

sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estadía fue fabulosa y Jorge nos ayudó mucho! Muy recomendado
Stayed 3 nights in Feb 2025

2/10 Terrible

Thomas, Flemington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total rip off! Unsafe!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Siraj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location . Very helpful people. Estefani was extremely efficient.
Stayed 4 nights in Feb 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendaría mucho este hotel!! Muy bello! El personal muy amable, limpian los piezas “room” 2 veces al día! Atención muy buena y queda todo cerca del hotel! Te ayudan con todas las consultas que tienen! El desayuno amazing Maravilloso!! Con ganas de volver 💕🇨🇴
Stayed 4 nights in Feb 2025

10/10 Excellent

Alina

Stayed 3 nights in Jan 2025

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience, hotel next to the best shopping and restaurants street
Stayed 1 night in Jan 2025

8/10 Good

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean property, smooth check in, good restaurant however breakfast was not up to part with the property, the restaurant menu for lunch amd dinner was awesome however slow at times, they need to concentrate on getting better quality of food for breakfast, cream cheese was awful, salmon was not top quality and they had no bacon strips or house potatoes. Otherwise I would give them a five star
Stayed 3 nights in Jan 2025

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Cartagena. I have stayed here over 12 times and keep coming back. Very nice rooftop pool area and housekeeping does a great job. The on site Harry Sasson restaurant has dropped its quality for dinner but there are plenty of places to eat close by.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wylie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in an excellent part of town
Stayed 2 nights in Jan 2025

10/10 Excellent

Munawar and Nafeesa

Stayed 4 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El servicio de meseros muy desatentos y retadores
Stayed 6 nights in Dec 2024

10/10 Excellent

Helmut

Stayed 1 night in Jan 2025

6/10 Okay

Victor, Doral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking or at least have a parking, we rent a cara and it was almost imposible to find a place where to park
Stayed 1 night in Jan 2025