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Palenque Casa Hotel BY HMC

4.0 star property
4-star hotel near Clock Tower

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Photo gallery for Palenque Casa Hotel BY HMC

Body treatments, body scrubs, facials, massages
Property grounds
Outdoor pool
Fountain
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Clock Tower
    ‪9 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Garden view
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Garden view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Cartagena

Cartagena Walled City stay.Within a 15-minute walk of this Cartagena Walled City hotel, you'll find Clock Tower and Cartagena de Indias Convention Center. Centro Comercial La Serrezuela and Fine Arts are also within half a mile (1 km).

What's nearby

  • Centro Comercial La Serrezuela - 1 min walk - 0.1 km
  • Walls of Cartagena - 2 min walk - 0.2 km
  • Las Bovedas - 2 min walk - 0.2 km
  • Clock Tower - 9 min walk - 0.8 km
  • Cartagena de Indias Convention Center - 11 min walk - 0.9 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪Sofitel Santa Clara - ‬4 min walk
  • ‪La Cevicheria - ‬4 min walk
  • ‪Andrés Cartagena - ‬3 min walk
  • ‪Juan Valdez Café - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk

About this property

Palenque Casa Hotel BY HMC

4-star hotel near Clock Tower
Palenque Casa Hotel BY HMC offers its guests an outdoor pool and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Palenque Casa Hotel BY HMC. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 16 guestrooms or units
  • 3 levels
  • Built in 1960
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Palenque Casa Hotel BY HMC offers 16 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per room (roundtrip)
  • Rollaway bed fee: COP 80000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Diners Club.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nice staff. All rooms needs fixing.

Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Good

Peter , Keswick , On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend !!!

The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018

10/10 Excellent

Brittney, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and cozy, great Walled City location.

I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Got switched at the last minute

The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

Hotel was good and convenient. Near to airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, safe hotel conveniently located.

The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities

Nice place to stay

Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable clean hotel near everything

It was a beautifully decorated hotel that was clean. A great staff and a nice breakfast served in the courtyard,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Not so good.

We payed for a superior room and just got a standard room. The room was small, had some areas around corners and inside the closet that were dirty and also the pillows had a strange smell. For two people trying to sleep on a double bed was difficult. Then after I complained they changed us to a superior room that was by far better. Other aspect and it has nothing to do with the hotel is that there is a construction next to the hotel, so after 7:00 AM nobody can sleep due to all the noise. Need to say that breakfast was good, but in my opinion this hotel needs to be updated. The carpets look dirty, the windows don't have a blackout curtains, and because of the doors being very flimsy you do not feel secure in this hotel. I definitely do not recommend it.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel in walled city.

The staff was excellent. Hotel is in need of restoration. Beds are hard, poor lighting, mold on ceiling and walls. Jacuzzi doesn't work. No hot water in spas. Also, construction going on next door from 7 until 6:00 everyday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Nice Hotel close to restaurants & shopping

After an upsetting start to a Noisy Room & Hard Bed, we were accomodated to a bigger, nicer & Much more quiet room. Staff is very friendly & accomodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique Hotel

We loved our stay at Palanque Casa. The staff was friendly and the rooms were beautiful. It is near the walled city and is walking distance to many of the city's attractions. The pool is beautiful, though it is very small. The internet in the lobby is great, however the internet does not work well in the rooms. If you need to be connected at all times, this might be an issue. Again, this is a beautiful hotel, in a nice location, with a wonderful staff.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

We enjoyed our stay here, close to San Diego Square, good restaurants and fun nightlife

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
my wallet and headphone get stolen in this hotel, be careful with persons there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and will be returning in a few days.

10/10 Excellent

Sharka, Los Angeles and Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great location

We spent six night at Palenque and we had a great time. The hotel has the perfect location. It is very close to the Wall, very close to great walks, bars, restaurants and plazas.....but still away from the noise! The staff at the hotel was helpful and friendly. I would totally stay there again.

6/10 Okay

Joseph

The people at the hotel were generally kind and considerate. Upon checkin, we did notice that our hand towel and the floor towel next to the shower were filthy. We requested new towels 3 times, and finally after the third time (almost after a full day being there), we received a new hand towel. On one occasion, I explained to the front desk it was dirty and they said new towels were being dried and it would take half an hour - but they never offered to bring me a new towel or even ask what room we were in or even apology, and this request did not result in the new towel. I would say it is a fine spot but they really need to work on cleanliness and customer responsiveness for such requests.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

I'm so glad i chose this place - it was such a beautiful hotel with a lovely atmosphere. It looks just like the photos. The courtyard is gorgeous and full of plants. The pool was really welcome in hot and sticky cartagena. The staff were all really nice and helpful. I think i was upgrades from a single to a double room, which was lovely and spacious. Felt very luxurious for the price and the included breakfast was great - lots of fresh fruit! Felt verr luxurious for the price. Only downside was the building site right next door - i didnt find it that bad though, but it might bother you if you want silence.

8/10 Good

Damian

Liked: Cleanliness, staff & service, room comfort

Small tucked away hotel

Great location, two blocks away from Editor supermarket,. Walk to Editor to get a cab