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Garden & City Cauterets Balneo

3.0 star property
Family-friendly 3-star residence near Cirque du Lys Gondola

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Photo gallery for Garden & City Cauterets Balneo

Sauna, steam room, Turkish bath, body treatments, body scrubs, facials
Exterior
Superior Double Room
Restaurant
Studio for 2

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Laundry
  • Spa

Explore the area

View in a map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pyrénées National Park
    ‪4 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪51 min drive‬

Room options

View all photos for Studio for 2

Free WiFi, bed sheets

Studio for 2

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

  • 50 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment for 10 people

Apartment for 10 people | Living room

Apartment for 10 people

  • 70 sq m
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds
  • Free WiFi

View all photos for Studio for 2

Studio for 2

Studio for 2

  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio for 4

Studio for 4

Studio for 4

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Comfort Duplex, 1 Bedroom (For 6) | Living area

Comfort Duplex, 1 Bedroom (For 6)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Apartment for 10 people

Apartment for 10 people | Living area

Apartment for 10 people

  • 70 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Single Double Room

Single Double Room

Single Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the area

Cauterets

Close to the boardwalk/promenade.You'll be within half a mile (1 km) of Cirque du Lys Gondola and 2 miles (3 km) of Pyrénées National Park with a stay here. Lac de Gaube and Pont d'Espagne are also within 6 miles (10 km).
View more Residences in CauteretsOpens in a new window

What's nearby

  • Cauterets Baths - 3 min walk - 0.3 km
  • La Galipette - 5 min walk - 0.4 km
  • Cirque du Lys Gondola - 5 min walk - 0.4 km
  • Pyrénées National Park - 4 min drive - 2.5 km
  • Lac de Gaube - 12 min drive - 7.3 km

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • ‪Pizza Ariane - ‬22 min drive
  • ‪Hôtel de Londres - ‬22 min drive
  • ‪Chez Léon - ‬3 min walk
  • ‪Pizzeria Grill Giovanni - ‬3 min walk
  • ‪Le Refuge des Saveurs - ‬1 min walk

About this property

Garden & City Cauterets Balneo

Family-friendly 3-star residence near Cirque du Lys Gondola
Garden & City Cauterets Balneo offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this residence measures 538 square feet (50 square meters) and includes conference space. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Garden & City Cauterets Balneo.

This 3-star Cauterets residence is smoke free.

  • 136 guestrooms or units
  • 6 levels
  • 2 buildings
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Front of property
Hôtel Christian
Cauterets
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
4.2 out of 5, Very good, 61 reviews
The price is CA $166
CA $188 total
includes taxes & fees
Jun 4 - Jun 5
Hôtel Christian

Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Children's pool
  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business center
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: EUR 30

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from February 25 to March 23:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Odalys Hotel-Residence Aladin

Odalys Hotel-Residence Aladin Cauterets

Odalys Hotel-Residence Aladin House

Odalys Hotel-Residence Aladin House Cauterets

Odalys Hotel Residence Aladin

Odalys Hotel Residence Aladin

Garden & City Cauterets Balneo Residence

Garden & City Cauterets Balneo Cauterets

Garden & City Cauterets Balneo Residence Cauterets

Frequently asked questions

How close is Garden & City Cauterets Balneo to the airport?

Garden & City Cauterets Balneo is 27.1 mi (50-min drive) away from the Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on Jun 17, 2026 start from CA $126, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Garden & City Cauterets Balneo have an airport shuttle?

Airport shuttle services are not available at Garden & City Cauterets Balneo.

Does Garden & City Cauterets Balneo offer free breakfast?

Free breakfast isn’t provided at Garden & City Cauterets Balneo, but buffet breakfast is offered for a fee of EUR 17 for adults and EUR 12 for children. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Garden & City Cauterets Balneo?

No, there is no casino at this residence.

What time is check-in at Garden & City Cauterets Balneo?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in costs EUR 30 (subject to availability).

Is there free parking at Garden & City Cauterets Balneo?

Free parking is not available at this residence.

Does Garden & City Cauterets Balneo have a pool?

Garden & City Cauterets Balneo features an indoor pool and a children's pool.

Does Garden & City Cauterets Balneo have a restaurant?

Yes, there is a restaurant on site.

Does Garden & City Cauterets Balneo have a spa?

This residence has a spa, which features body scrubs, body treatments, and facials.

How close is Garden & City Cauterets Balneo to downtown Cauterets?

Garden & City Cauterets Balneo is 0.1 mi away from Cauterets.

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 269 reviews
Rating 8 - Good. 106 out of 269 reviews
Rating 6 - Okay. 37 out of 269 reviews
Rating 4 - Poor. 22 out of 269 reviews
Rating 2 - Terrible. 3 out of 269 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities, communication
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Rod

Liked: Cleanliness, property conditions & facilities, communication
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ronaldo

Liked: Cleanliness, amenities, communication
Localizacao do hotel excelente na rua principal e perto do teleferico que leva a estação . Limpo, renovado .
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Benjamin.

Liked: Cleanliness, amenities, communication
Logement correct et très propre mais qui manque cruellement de rangement. Le personnel et notamment la réception est très sympathique et toujours prêt à répondre à vos besoins. La balneo est un plus mais l’eau de la piscine est un peu froide.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Edouard

Liked: Cleanliness, amenities, communication
Hébergement parfait pour une famille avec enfant !
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

elodie

Liked: Cleanliness, communication
Rapport qualité-prix pas au niveau. Il y a une piscine mais froide avec le toit abîmé. On a payé 350€ la nuit, trop cher pour les prestations. On attendait de l'espace balnéo un endroit cocooning pour se détendre en fin de journée mais la température de l'eau ne le permettait pas... Dommage
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, room comfort
Lieu idéal pour un séjour en famille, nous avons particulièrement apprécié la piscine et l’espace jeux qui est un vrai plus avec des enfants.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Audrey

Liked: Cleanliness, amenities, communication
Le personnel était très courtois et avenant
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Louisa

Liked: Cleanliness
Disliked: Room comfort, communication
Télévision HS de notre arrivée jusqu’à 22h00 avec insistance
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Valérie

Liked: Cleanliness, communication
Disliked: Amenities
Trop cher piur les prestations proposées
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

georges

Liked: Cleanliness, room comfort, communication
Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ).
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, room comfort, communication

Excellent

Note séjour dans cet hôtel a été super à tous les niveau Logement Accueil balneo Situation de l'hôtel
Stayed 3 nights in Jul 2025
Verified

8/10 Good

nadège

Liked: Cleanliness, room comfort, communication

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort, communication
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Agnès

Liked: Cleanliness, room comfort
Disliked: Communication
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025
Verified

6/10 Okay

Frédérique

Liked: Cleanliness, room comfort, communication

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, room comfort, communication

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, room comfort, communication
Parfait
Stayed 1 night in May 2025
Verified

4/10 Poor

Geneviève

Liked: Cleanliness, room comfort
Disliked: Communication

Incident coffre-fort

À notre arrivée, le 20/04/2025, nous avons été surclassés, ce qui nous a paru sympathique. Nous sommes allés à l espace aquatique en laissant téléphones portables, papiers, CB, clefs et bijoux dans le coffre dans le placard de notre chambre. Les peignoirs, marqués XL, sont trop étroits. L espace aquatique est assez petit car l hôtel n était pas complet et il y a très peu de chaises et de transats disponibles. De plus, les enfants y sont autorisés et c est donc très bruyant. L eau du bassin n est pas très chaude. En remontant dans notre chambre, impossible de réouvrir le coffre. Il a fallu qu on insiste fortement auprès de la personne à l accueil pour qu elle fasse venir la personne de la maintenance pour l ouvrir car elle nous disait qu il fallait attendre le lendemain matin. Nous avons été obligés de manger au restaurant attenant où, au bout d une heure, la réceptionniste est venue nous dire que le coffre était ouvert... Nous trouvons anormal qu une personne soit rentrée dans notre chambre pour ouvrir le coffre sans notre présence. De plus, aucune excuse et un manque total d empathie de la part de la réceptionniste que ce soit le soir même et également le lendemain lors de notre départ. Des petits déjeuners offerts auraient été bienvenus pour faire passer cet incident.
Stayed 1 night in Apr 2025
Verified

8/10 Good

STEVEN

Liked: Cleanliness, room comfort, communication
Bel Hôtel très bien situé, agréable avec un bon restaurant
Stayed 6 nights in Jan 2025
Verified

6/10 Okay

Celine

Appart-hôtel bien situé

Nous avons apprécié d'avoir tous les commerces sous la main, loueur de ski, boulangerie en face de l'hôtel. Idéalement situé pour accéder aux telecabines et aux agences de guide de montagne. Le restaurant interne à l'hôtel est tout a fait convenable. Un espace bar, avec des jeux de sociétés a disposition. L'espace piscine, sauna, hammam est ideal pour se détendre apres une journée de ski. Cela manque de revues ou journaux a disposition. Et le petit déjeuner devrait afficher un prix plus raisonnable. C'est excessif rapport qualite-prix.
Stayed 3 nights in Feb 2025
Verified

4/10 Poor

laurent

Liked: Cleanliness

Pas de tout repos!!!

6 nuits, 3 nuits blanches.... samedi à notre arrivée et malgré nos inquiétudes transmises à l acceuil dès 17h... comme prévu un groupe de jeunes toute la nuit dans le couloir, music, portes qui claquent et vacarme jusque 5h du matin. Mardi soir, soirée Techno au bar.... pour le plus grand plaisir des Ravers du coin et pas pour les clients de l'hotel... music et bruits sur la terrasse du bar de 22h à 3h du matin... Jeudi... une petite soirée improvisée dans l'hôtel jusque 4h30 du matin.... Dommage, les chambres sont correctes, le Spa très bien, le retaurant toujours aussi bien même si le prix du petit dej à 19€ est excessif... Nous comprenons que vous avez besoin de remplir l'établissement mais pas à n'importe quel prix! L'hotel par definition est un endroit avant tout de repos nocturne. Impossible de donner un meilleur avis malgré les bons côtés de l établissement. La réception de groupes non maîtrisés par la direction de l'hôtel, le choix des soirées peuvent rendre les situations ingérables même pour vos propres équipes.... sans compter votre responsabilité engagée en cas de débordement avec l'alcool et la cigarette qui pourrait tendre à une situation catastrophique. Poir les clients traditionnels qui attendent avec impatience leur semaine de vacances pour se ressourcer en famille, vous n'êtes pas forcément au bon endroit... Encore une fois, dommage car le sentiment de départ est plutôt positif.
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Athos

Liked: Cleanliness, room comfort, communication

Superou as expectativas

Boa localização, boa estrutura
Stayed 2 nights in Jan 2025