Ratings based on 424 Guest Reviews

Hear it directly from our travellers
3.3 out of 5
80% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
2 out of 5
by A traveller

Avoid if possible

Posted Sep. 14, 2023 on Hotels
Terrible room, bad smell, no ventilation,
Comment from Hotel Management
Sep. 16, 2023 by La reception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
2 out of 5
by A traveller

Posted Sep. 8, 2023 on Expedia
nothing to like about.
Comment from Hotel Management
Sep. 9, 2023 by leida, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
5 out of 5
by A traveller

Posted Jun. 7, 2022 on Expedia
Very helpful staff!!! Loved my stay
Comment from Hotel Management
Jun. 22, 2022 by Hôtel Première Classe, Hotel Management
Hello, We thank you for your feedback and are happy to read that your stay was satisfying. Looking forward in seeing you again for another stay in our hotel. Kind regards Judith Assistant Manager
4 out of 5
by A traveller

Good budget hotel

Posted Nov. 20, 2021 on Hotels
My experience was fine here, good check in and the room was good condition. For three adults with luggage it was a small room but we wanted budget and this hotel provides that.
Comment from Hotel Management
Nov. 23, 2021 by Hôtel Première Classe, Hotel Management
Hello, We thank you for taking the time to give us your opinion and are happy to read that your stay took place in good conditions. Looking forward in seeing you again. Kind regards, Judith, reception desk
3 out of 5
by A traveller

Posted Aug. 30, 2021 on Expedia
The hotel is close proximity to a train station. It has free parking at the hotel. It is located adjacent to an Indian restaurant. It was not noisy like on my previous stay in 2018. The beds and pillows are comfortable. The staff at the reception was kind, helpful and able to provide me a fan as I requested since there is no air conditioning in the room. On a negative note, the bed frame was very dusty. The hangers were also very dusty so I could not use them. There was dust and dirt when you open the window. I was there for an overnight stay because it was nearby my family but my daughter could not sleep well since she is allergic to dust and kept sne The staff at work the reception was able to provide me a fan as I requested since there is no air conditioning in the room. ezing throughout the night. The floor was not cleaned properly, you could see some stains and a dead moth on the floor The improvements the hotel need are on cleanliness and refurbishment of the rooms. The mirror had some visible glue on the sides, they need to replace it with a new mirror, need of a toilet holder in the bathroom. The soap dispenser is at the wrong place since it is both used for hand and body washing. it is behind the curtain facing your back . It should be on the wall next to the mirror in front of you and above the sink. They should provide tissues, bath sheets instead of bath towels, a bin in the bedroom. The remote TV was not working.
Comment from Hotel Management
Sep. 2, 2021 by Hôtel Première Classe, Hotel Management
Bonjour Madame Kabanga, Nous vous remercions d'avoir laissé votre avis. Nous sommes désolés que votre séjour ne se soit pas déroulé dans des conditions optimales. Sachez que notre réception est ouverte 24/24 et que vous pouvez aller voir le personnel présente pour tout problème constaté ou pour demander un changement de chambre si celle qui vous a été attribuée ne vous convient pas. Sachez que nous transmettons votre commentaire a l'équipe de nettoyage et que nous allons vérifier ce qui a pu se passer. Nous vous présentons encore une fois nos excuses et espérons pouvoir vous accueillir a nouveau dans note établissement. Cordialement Isabel Adjointe de Direction
1 out of 5
by A traveller

Dreadful

Posted Sep. 2, 2019 on Hotels
The room booked as wheelchair accessible was on the second floor with no lift. Mattresses were leant against the corridor walls for the duration of our stay. Cigarette ends were found in the room. We were not told the door codes changed daily, so we were stuck outside the front door in the evening and had to wait for another guest to let us in. Woken up at 3AM by someone banging on the door looking for his friends in another room, having come in through the open fire escape. Noise kept going for another couple of hours, with something other than tabacco being smoked.
3 out of 5
by A traveller

Ok

Posted Jul. 21, 2019 on Hotels
It was ok, the receptionist was very pleasant, I’ve used a lot of these type of hotels, this was ok but the room was very very small. I doubt I’ll stay again, wasn’t really good price without breakfast.
5 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 28, 2019 on Expedia
4 out of 5
by A traveller

Business short stop

Posted Nov. 29, 2018 on Hotels
Budget hotel but all was fine and convenient location for my needs WiFi a little slow but otherwise fine
Comment from Hotel Management
Dec. 2, 2018 by La Réception , Hotel Management
Hello, Thank for take time to give us our opinion on our hotel. I hope the twill see each other again soon.
3 out of 5
Recommended
for Everyone
by A traveller

You get what you pay for.

Posted Jul. 5, 2018 on Expedia
Hotel very clean and staff very helpful, rooms very compact but functional if not spending much time in them.
Comment from Hotel Management
Jul. 27, 2018 by La Réception , Hotel Management
Hello, Thanks for your enjoyable commentary about our team, I sharing this one with everybody. I hope that will see each other again soon.
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