Ratings based on 86 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 15, 2023 on Hotels
Comment from Hotel Management
Aug. 17, 2023 by Allen Xie, Hotel Management
尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。
by A traveller
Posted May 9, 2023 on Expedia
Comment from Hotel Management
May 12, 2023 by Allen Xie, Hotel Management
尊敬的宾客，来自长沙泊富名致服务公寓的真挚问候。由衷感谢您留下宝贵的评论，我们非常开心和荣幸得知您对本次入住公寓的整体体验给予了充分肯定。公寓全体人员随时欢迎您再次到访，并将竭尽所能为您的下一次莅临做好充足准备，创造更多难忘的回忆及体验。真诚的祝福及问候。
by A traveller
Posted Feb. 15, 2022 on Expedia
Walkable distance to many things, people at the front desk were quite helpful.
Comment from Hotel Management
Mar. 4, 2022 by Mandy Lou, Hotel Management
Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us. Thank you very much for the compliment and review。We are committed to providing our guests with a good and clean living environment. Finally, we sincerely thank you for your recognition and encouragement of our apartment, which is also the motivation to motivate all the staff of the apartment to provide better service to our guests.We will continue to work hard and look forward to your full marks next time. Best wishes!
by A traveller
Great hotel, great staff, great location
Posted Dec. 28, 2021 on HotelsI had a wonderful stay. The hotel is centrally located and it's very convenient to get around. The room was perfect and comfortable. Exactly what I was looking for. The manager Emma went over the top to accommodate me with everything I needed. She even arranged a special Christmas surprise in my room, as she knew I was spending Christmas alone. It really meant a lot. Also, I had left my power bank in the hotel room and Emma personally mailed it to me in Shenzhen! Top notch service. I definitely recommend Modena and will definitely return next time I go to Changsha. 10/10!
Comment from Hotel Management
Dec. 31, 2021 by Mandy Lou, Hotel Management
Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us. Thank you very much for the compliment and review。We are committed to providing our guests with a good and clean living environment. Finally, we sincerely thank you for your recognition and encouragement of our apartment, which is also the motivation to motivate all the staff of the apartment to provide better service to our guests.We will continue to work hard and look forward to your full marks next time. Best wishes!
by A traveller
Only a business hotel. Get breakfast elsewhere
Posted Jul. 17, 2021 on HotelsRoom was great, spacious. Location of hotel was good too. Lack of information about places to visit and staff were not very forthcoming in helping find taxis, etc. which would be difficult if residents don't have a taxi app already. A few drivers did not recognise the real entrance of the hotel. Breakfast was terrible! Not a good selection of food - the quality of food was below standard for Chinese cuisine, also no management of space and seats which gets chaotic when it is crowded. The space is crowded and the food gets ruined quickly.
Comment from Hotel Management
Jul. 26, 2021 by Digital Marketing Manager: Kiki Mayao, Hotel Management
Distinguished guests，Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us.Thank you very much for your comments, we will continue to improve the service and facilities.We are very sorry for the inconvenience caused to you. If you stay in the apartment next time, please contact our guest service manager as soon as possible to solve the problem for you. Again, we apologize to you.I look forward to seeing you next time.
by A traveller
Nice
Posted Jun. 6, 2021 on HotelsThe room itself was fine -- spacious, quiet, and clean, with a kitchenette that included a small cooktop. The breakfast buffet was just OK. I was given a smoking room, even though I booked a nonsmoking room, but this wasn't a big problem as there was no strong cigarette smell.
Comment from Hotel Management
Jun. 8, 2021 by Guest Service Manager： Allen Xie, Hotel Management
Dear guest!Thank you for choosing to stay at Modena By Fraser Changsha.Friends of Modena always strive to provide warm and exquisite service.I'm sorry for not meeting your requirements this time. Looking forward to your next stay, I will get your full praise.
by A traveller
Posted Jan. 27, 2020 on Hotels
The stay was Okay, the only problem was the dining area and hall ways cold
Comment from Hotel Management
Feb. 28, 2020 by Kitty Chu, General Manager, Hotel Management
Dear Timothy,
Thanks for choosing Modena by Fraser Changsha. We are glad that you had a lovely stay with us. The weather of January in Changsha is cold and humid, all the air-conditioner in the corridor are adjusted at 22℃ and we will enhance the patrol to make sure the window of corridor remain closed. Look forward to meeting you again in the future.
by A traveller
Decent comfort stay
Posted Jan. 8, 2020 on HotelsWasher & dryer in unit was very useful.
Closet is at a weird location.
Hotel smells like smoke but that’s most places in China.
Comment from Hotel Management
Jan. 21, 2020 by Kitty Chu, General Manager. , Hotel Management
Dear Qi Rong,
Thanks for choosing Modena by Fraser Changsha. We are glad that you had a wonderful stay with us. As for the smell in the room, we sincerely apologize for the inconvenience and we have internally emphasised the room condition checking process to make sure all the rooms are ready for guests. Also, we have air purifiers in Housekeeping Department for free lending. We suggest that guests who are sensitive about the smell and air in room could borrow from us, or leave a notice when reserving the room. We will deliver it to you room promptly. Sorry for the inconvenience again and look forward to meeting you in the future.
by A traveller
Posted Dec. 27, 2019 on Expedia
It is very nice. Location is very convenient. The employees are friendly and very helpful
Comment from Hotel Management
Dec. 31, 2019 by Kitty Chu, General Manager, Hotel Management
Dear resident,
Thanks for choosing Modena by Fraser Changsha. We are glad that you had enjoyed your stay with us and thank you very much for the full score rating. It is our honor to serve you and assist you in every little way, look forward to meeting you again in the future.
by A traveller
Posted Nov. 17, 2019 on Hotels
I clean and well appointed serviced apartment.The apr
