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Giannoulis Santa Marina Plaza - Adults Only

Property class: 4
4-star adults-only hotel near Agia Marina Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Giannoulis Santa Marina Plaza - Adults Only

A swimming pool with a curved design, surrounded by palm trees and a view of the sea.
An aerial view of a beach with rows of white umbrellas and lounge chairs, indicating a beachside resort setting.
A hotel with a spacious outdoor area, a well-maintained lawn, and a series of illuminated lanterns.
A dining table set with cutlery and wine glasses, overlooking a coastal view.
A balcony with a view of the sea, a wooden fence, and two white chairs with striped and straw hats.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Agia Marina, Chania, Crete, 73014
  • Place, Stalos Beach
    ‪2 min walk‬
  • Place, Agia Marina Beach
    ‪14 min walk‬
  • Place, Nea Chora Beach
    ‪9 min drive‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪31 min drive‬

Room options

View all photos for Double Room, Sea View

A balcony with a view of the sea, a table with a bottle, glasses, and fruit, and a striped sofa.

Double Room, Sea View

  • Sea view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Beachfront

A hotel room with a bed, a desk, a chair, a lamp, and a view of the outdoors.

Double Room, Beachfront

  • Sea view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Economy Room (Basement)

A hotel room with a bed, a nightstand, a lamp, a chair, and a view of the outdoors.

Economy Room (Basement)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachfront

A beige sofa with patterned cushions, a white curtain, and a view of the sea through a balcony with outdoor seating.

Junior Suite, Beachfront

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Double or Twin Room, Pool View

A hotel room with a bed, a desk, chairs, a small table, and a view of the pool.

Double or Twin Room, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

DOUBLE BEACH FRONT

  • Sleeps 4

DOUBLE ECONOMY

  • Sleeps 4

DOUBLE SEA VIEW

  • Sleeps 4

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About the area

Chania

Beachside getaway.Within a 10-minute walk of the hotel, you'll find Agia Marina Beach and Stalos Beach. Go Karting Kato Galatas and Platanias Square are also within 2 miles (3 km).

What's nearby

  • Stalos Beach - 2 min walk - 0.2 km
  • Agia Marina Beach - 14 min walk - 1.2 km
  • Nea Chora Beach - 9 min drive - 9.5 km
  • Old Venetian Harbor - 12 min drive - 10.7 km
  • Port of Souda - 14 min drive - 18.2 km

Getting around

  • Ioannis Daskalogiannis Airport (CHQ) - 39 min drive

Restaurants

  • ‪Red Havana beach bar - ‬10 min walk
  • ‪KANTINA - ‬8 min walk
  • ‪Familys Fast Food - ‬10 min walk
  • ‪Rustic Garden - ‬12 min walk
  • ‪Cafe Argo - ‬6 min walk

About this property

Giannoulis Santa Marina Plaza - Adults Only

4-star adults-only hotel near Agia Marina Beach, connected to a shopping center
Feel the sun on your face and the sand in your toes on the private white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Giannoulis Santa Marina Plaza - Adults Only like an outdoor pool and a fitness center.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Chania hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Giannoulis Santa Marina Plaza - Adults Only offers 51 accommodations, which are accessible via exterior corridors and feature minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 21-inch plasma televisions come with satellite channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, designer toiletries, and complimentary toiletries. This Chania hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Similar properties

A pool area with lounge chairs and umbrellas, surrounded by palm trees and a view of the sea.
Atlantica Amalthia Beach Hotel – Adults only
Chania
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.3 out of 5, Excellent, 210 reviews
The price is CA $167
CA $207 total
includes taxes & fees
Oct 25 - Oct 26
Atlantica Amalthia Beach Hotel – Adults only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Entertainment

  • 21-inch plasma TV with satellite channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during January, February, November, December, and March.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 1042Κ014A0006601

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 16 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Santa Hotel Marina Plaza
Giannoulis Santa Marina Plaza-Adults Hotel Chania
Santa Marina Plaza Hotel
Giannoulis Santa Marina Plaza-Adults Hotel
Giannoulis Santa Marina Plaza-Adults Chania
Giannoulis Santa Marina Plaza-Adults
Giannoulis ta ina PlazaAdults

Frequently asked questions

How close is Giannoulis Santa Marina Plaza - Adults Only to the airport?

Giannoulis Santa Marina Plaza - Adults Only is 17.6 mi (39-min drive) away from the Ioannis Daskalogiannis Airport (CHQ) airport, the closest popular airport to the property.

How much does it cost to stay at Giannoulis Santa Marina Plaza - Adults Only?

As of Oct 2, 2026, prices found for a 1-night stay for 2 adults at Giannoulis Santa Marina Plaza - Adults Only on Oct 31, 2026 start from CA $158, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Giannoulis Santa Marina Plaza - Adults Only have an airport shuttle?

Airport shuttle services are not available at Giannoulis Santa Marina Plaza - Adults Only.

How close is Giannoulis Santa Marina Plaza - Adults Only to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Giannoulis Santa Marina Plaza - Adults Only offer free breakfast?

Giannoulis Santa Marina Plaza - Adults Only offers free buffet breakfast every day from 7:30 AM to 10 AM.

Is there a casino at Giannoulis Santa Marina Plaza - Adults Only?

No, there is no casino at this hotel.

What time is check-in at Giannoulis Santa Marina Plaza - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Giannoulis Santa Marina Plaza - Adults Only?

This hotel offers free self parking.

Does Giannoulis Santa Marina Plaza - Adults Only have a pool?

Giannoulis Santa Marina Plaza - Adults Only features an outdoor pool.

Does Giannoulis Santa Marina Plaza - Adults Only have a restaurant?

There are 3 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and ocean views.

Does Giannoulis Santa Marina Plaza - Adults Only have a spa?

This hotel doesn't have a spa, but it does offer facials.

How close is Giannoulis Santa Marina Plaza - Adults Only to downtown Chania?

Giannoulis Santa Marina Plaza - Adults Only is 0.6 mi away from Kato Stalos.

Giannoulis Santa Marina Plaza - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 162 reviews
Rating 8 - Good. 61 out of 162 reviews
Rating 6 - Okay. 12 out of 162 reviews
Rating 4 - Poor. 1 out of 162 reviews
Rating 2 - Terrible. 3 out of 162 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Simple Boutique Hotel in an excellent location to all amenities. The Hotel is simple but very clean located in an excellent Beach location but also having good access to Tavernas & Restaurants. There is a bus stop near the Hotel and a convenient Tour Operator also as well as convenience Shops. All the staff here are a close team playing an important part in ensuring you have a good stay. Really relaxing place to be , everything is easy and straightforward…
Stayed 9 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. A bit older, but very well maintained. The rooms are generously sized and the bed comfy. We had a small deck with a water and sunrise view. Walkable area and right on the beach. The staff was so nice and very helpful. The free breakfast was typical buffet style with many choices. I would stay here again.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful and friendly! We enjoyed our stay very much. They assisted with every aspect of our stay.
Stayed 3 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently placed right by the sandy beach. The room was very clean and generally the hotel areas are clean. The staff are very friendly and service was excellent. Could do with outside toilets and changing rooms, so guests wouldn't have to go back to their room after a swim.
Stayed 7 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Old style hotel, great staff and location

Property is a bit old style. Very friendly and helpful staff. Very good breakfast and in general, food is good Location and s good and got its private beach and sunbeds etc. But its mainly for certain age group, mostly above 60 or so. Location is a good to go to Platanias as well as Chania, short cab or bus drive to both those places for bars, restaurants and night life.
Stayed 5 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is great: clean, spacious rooms, a large and beautiful swimming pool, and lovely gardens. However, there are a few things that could be improved. For example, the in-room beverage facilities could be better. If you want to offer coffee pods, please don't charge your guests for them. You are in the luxury hotel category, so this should be included. It is also standard practice to provide two small bottles of complimentary water each day. A selection of teas presented in a tea box would also be appreciated and would certainly enhance the guest experience. Most guests are unlikely to use more tea bags than you provide, but leaving only two tea bags per day feels a little stingy. On the other hand, you probably don't need to provide bathrobes. Given the hot climate, very few guests use them, so you could save some money there instead. We also couldn't find an ironing board or iron in the room. It could be better if it is available. I was also disappointed with the breakfast selection. There was a heavy focus on eggs and sausages prepared in different ways, while vegetarian options were limited. I had hoped to see more traditional Greek breakfast items, such as feta cheese, local pastries, and other regional specialties. Despite these points, I enjoyed my stay and would happily return.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I chanced upon this property as we looked for a beach hotel. Our first impression was met with a very warm welcome. During our stay we were so impressed we requested to extend our stay. Katerina was a wonderful host and this request was painless. Nothing is too much for her to make sure you are happy and comfortable and walks in and out of reception to the pool checking her guests needs are met. Excellent customer Service. The pool is clean and sparkling. Breakfast service impeccable. We are so impressed with this small private but comfortable hotel. Gold stars!
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underbart läge alldeles på stranden, nära till flera restauranger och shopping. Frukosten var något enkel, saknade goda brödsorter (fanns flera varianter grovtbröd) fantastisk omelet som tillagas av en mycket trevlig kvinna på plats. Positiv personal som verkligen vill göra allt för dig! Städningen kanon, de kommer 2 gånger per dag. Och så skönt att inte ha ungar springandes i poolen eller under frukost!!
Stayed 8 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig bra hotell, som jeg kan anbefale videre. Flotte fasiliteter, veldig renslig på rommene. Personalet var helt fantastiske. Flott beligenhet, med kort vei ned til stranda. Frokosten var veldig bra.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach & pool was nice
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Mitarbeiter! Frühstück und Abenessen sehr gut, a la carte Mittagessen in Poolbar sogar noch besser.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig personale, flott hotell for kun voksne, deilig mat: helt topp!
Bassengområdet
Fronten på hotellet
Nydelig beliggenhet rett ved stranden
Stayed 10 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For ferie med hvilepuls

Fint rolig hotell, fantastisk personale, flott beliggenhet i forhold til tilgang på strand. Passer for de som ønsker en ferie med hvilpuls og gode fasiliteter
Stayed 7 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’était bien pour un 4 étoiles, la porte de la douche avait l’air sale mais je crois que l’eau est dure.. Le personnel était vraiment sympathique ce qui a amélioré notre expérience. Le petit déjeuner inclus avec notre séjour varier et généreux mais pas le meilleur que nous avons eu!
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gepflegte ruhige Anlage am sehr schönen Strand. Das Personal war super aufmerksam und alles lief Hand in Hand. Vielen Dank für die tolle Urlaubswoche.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggelig opphold

Fantastisk service fra ankomst til avreise
Stayed 14 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ticker av alle bokser for et flott opphold

Helt topp hotell, fantastisk beliggenhet rett på stranden med magisk service. Rene rom og godt vedlikeholdt, flott mat i restaurant og frokost buffe. Dette må man kunne klassifisere som et komplett pakke av kos og nytelse, uten å betale skjorta. Personale var meget imøtekommende og ga det lille ekstra som vi alltid ønsker.
Stayed 7 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome smaller hotel with fun staff!

Amazing hotel with great ocean views and awesome food! They change up the breakfast and dinner every day so you never get bored of the same food! The staff is also very friendly and nice.
Stayed 3 nights in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Hieman pettynyt

Olemme majoittuneet useissa 4* hotelleissa ja tämä ei kyllä mielestämme sillä tasolla ollut. Hotelli hieman vanhempaa laatua, mutta perus siisti kyllä. Ilmastointi oli todella huono, joten kunnon yöunet jäivät väliin kuumuuden takia. Mukava ja avulias henkilökunta.
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great week

Amazing hotel Great food for lunch Less for breakfast though
Stayed 7 nights in Aug 2021
Verified review

6/10 Okay

Liked: Staff & service, amenities
We stayed in the hotel for 2 nights and it was a last minute decision to book there. The position of the hotel is excellent - straight on the beach, with private beach of the hotel, and that’s exactly what we’ve booked this hotel for, together with the wish of having some fresh breeze and sound of the waves entering our room. For this we’ve originally booked a beachfront double, but managed to change for a suite, which had a large terrace overlooking the sea and the beach. As fantastic as it sounded, we could hardly keep the door to our terrace open, as our suite turned out to be just above/next to a kitchen, so instead of fresh air we’ve had smell of kitchen and some grill all the time. The hotel overall seemed to be something of an assembly line, in which there were so many guests, that, either because were not enough hands or time to clean the rooms thoroughly, the room didn’t give us an idea of freshness. The breakfast in the hotel is probably ticking all the boxes in terms of items to choose from in the breakfast buffet, but was very basic and didn’t impress us with the great quality. Then there was some language barrier, too, as a chef at the egg station didn’t manage to understand what “fried eggs” was. That said, the reception staff was friendly and the beach bar was fairly good. To sum up, great location, but only OK hotel.
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Loved my stay! The staff was super friendly and incredibly helpful. The bed was very comfortable and a good variety of breakfast
Stayed 2 nights in Aug 2021
Verified review

8/10 Good

Liked: Staff & service, room comfort

Great just for the location and friendly staff

Great location and amazing private beach. Hotel staff is extremely helpful and friendly. The hotel per se however is outdated. The pool area is not appealing and breakfast could have been better. The bedroom was old, but decent size. Balcony of our room was dirty and with a broken chair, and the bathroom was a little dirty.
Stayed 4 nights in Aug 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is nice and staff very careful. Unfortunately the first room we had was directly on the very noisy street in front of the hotel and we couldn't sleep at all because of the noise. We asked if we could have an other room and the one we were given had its air conditionning broken...and it was 40 degrees outside. The room didn t get cooler then 30... when we informed the reception they said the technician came and said the air conditionning was working properly and the room was cool but not at all. So at the end, we didn t sleep for 3 days and all we got was a fan! I was so disapointed and it occulted all the friendly staff's effort to make our stay enjoyable.
Stayed 3 nights in Aug 2021
Verified review

2/10 Terrible

Disliked: Staff & service

The hotel was closed, but they didn't inform us

We made a reservation and received a confirmation from Hotels.com few weeks in advance, and our credit card was charged. Called the hotel the day before arrival just to ask a few informative questions. Someone answered the phone and told me that the hotel is closed for the season. Few hours after that, I received an email from the hotel that they are indeed closed and proposed to move me to an affiliated hotel (which did not meet our needs). So few hours before the flight, we had to find another place to stay and change our trip plans and itinerary. COULDN'T YOU TELL US THAT WHEN YOU RECEIVED THE RESERVATION? Called Hotels.com - they were not aware of the fact that the hotel is closed - in their view we had to pay the entire amount because they thought we checked in. Eventually, this was resolved, but that's certainly not the type of service you would expect
Stayed 5 nights in Sep 2020