Ratings based on 928 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from ACCOKEEK
Posted Apr. 21, 2024
Nice greeting and great room!
Comment from Hotel Management
May 17, 2024 by Anthony D, Rooms Operations Manager, Hotel Management
Thank You for a perfect rating!
by A traveller
Posted Apr. 14, 2024
Comment from Hotel Management
May 17, 2024 by Anthony D, Rooms Operations Manager , Hotel Management
I do apologize we fell short during your time with us. Please feel free to reach out if there's anything we can do. Thank You.
by A traveller
Posted Feb. 17, 2024 on Hotels
Great place. Modern, clean, super friendly staff.
by A traveller
Posted Feb. 12, 2024 on Expedia
Some redundant billing had to be corrected at checkout..also, the hotel missed a room clean refresh one of the three days…
Comment from Hotel Management
Feb. 13, 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Ed, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience caused by the billing issue you came across and the concern you had with your accommodations. Our goal is to ensure that all billing is accurate and that our guests' rooms are cleaned to the highest standards each day. We take your feedback seriously and will address these issues with our team to prevent similar occurrences in the future. We understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A traveller
Posted Feb. 12, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Nadine, Thank you for sharing the nice rating about your experience at Charlotte Marriott City Center. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A traveller
Posted Feb. 11, 2024 on Expedia
Great service
by A traveller
Posted Feb. 10, 2024 on Expedia
Safe
Comment from Hotel Management
Feb. 11, 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Sylvia, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A traveller
Uptown
Posted Feb. 6, 2024 on HotelsGreat location.
by A traveller
Posted Feb. 5, 2024 on Hotels
by A traveller
Posted Feb. 4, 2024 on Expedia
Everything. Plan to make this my destination whenever in Charlotte.
Comment from Hotel Management
Feb. 5, 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Delores, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
