Note fondée sur 864 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Hallways to rooms were filthy! Bathroom sink fixture was almost falling off sink as it was so loose
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Daniel, thank you for taking the time to share your feedback. It's disappointing to hear about your observations concerning the cleanliness of our hallways and the maintenance in the bathroom. At Sonesta Select Charlotte University Research Park, we strive for impeccable service, and your comments will be used to improve. We hope you enjoyed other aspects of your stay and that you will give us another opportunity to serve you better in the future.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
The one thing is the site says they have airport shuttle and they dont.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Haley, it's disappointing to learn there was some confusion regarding airport transportation. We strive to ensure our guests are well-informed about the services we offer. Your feedback is well-accepted and will aid us in improving our communication and service details. We appreciate you choosing to stay with us and would love another opportunity to exceed your expectations.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
This was by far the worst hotel experience I ever had. At check in we were informed that there is a five dollar charge for the privilege of parking in a hotel that I'm paying to stay at. The bed was the hardest mattress I have every slept on. The website shows the bathroom has a wand shower head but it has a regular shower head. No continental breakfast as shown on the website. No hair dryer. After 10 PM someone kept knocking on our door. When I called the front desk the guy laughed and said it's just someone lost. The next morning when I told the front desk about it, the lady laughed . Defiantly stay far away from this hotel
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Service, Gestion de l’hôtel
Johnny, it's concerning to hear your experience fell short of expectations. We regret the inconvenience caused by the parking fee and the discomfort from the mattress. Our aim is to make your stay as comfy as possible. We take your feedback about the shower head, breakfast, and hair dryer very seriously. Lastly, we understand the importance of peace of mind and security during the night, and we are addressing your concerns with the relevant team members. We always strive to improve and hope to have the opportunity to provide a more positive experience in the future.
par un voyageur
Quiet Relaxing Stay
Publié le 28 févr. 2024 sur HotelsEverything from check in until the time i checked out was amazing. Great service and place. This is one of my favorite places to stay in the area.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Service, Gestion de l’hôtel
Jauwanna, it's wonderful to hear that the service and ambiance at Sonesta Select Charlotte University Research Park consistently meet your expectations! Your ongoing preference for our establishment is deeply appreciated. We eagerly look forward to continuing to provide you with exceptional experiences during future stays.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
The only reason this is 4 stars is the fact they charge $5 for parking…
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Joseph, we are elated you enjoyed your stay at Sonesta Select Charlotte University Research Park. Regarding your concerns about the parking fee, we aim to provide competitive rates that align with our hotel's amenities and services. We value your feedback and hope to welcome you back soon for an exceptional experience.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Everything was pretty standard, my only complaint is that housekeeping woke us up at 8:30AM despite us having a tag on the door.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Dillyn, we're glad to hear that your stay at Sonesta Select Charlotte University Research Park met your expectations for the most part. Your feedback on the disturbance in the morning is appreciated. We've noted your comments and they will be shared to ensure we continue to improve our guest experience. We hope you'll choose to stay with us again in the future.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Neep to speed up the check in service.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Edgar, we appreciate your feedback regarding your stay at Sonesta Select Charlotte University Research Park. Your comments about the check-in process are noted as we continually strive to enhance our guest experience. Thank you for choosing us and we hope to welcome you back soon.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the excellent rating, Parthiban!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Select Charlotte University Research Park! We look forward to hosting you again soon.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Dakota, it's wonderful to know you had a favourable stay at Sonesta Select Charlotte University Research Park. Our goal is to provide our guests with an excellent experience. We are glad to see we accomplished that during your visit. Do consider us on your next trip to Charlotte. We're looking forward to it!
par un voyageur
10/10 would stay again
Publié le 22 févr. 2024 sur HotelsIt was actually really great. Friendly staff, clean, nice comfy bed, quiet and close to a bunch of restaurants and stores. Would definitely stay again.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Service, Gestion de l’hôtel
Aquela, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. We are delighted you appreciated our hospitable team members, sanitation measures, and the comfort of your bed. The hotel's proximity to multiple cuisine options and shops is one of the aspects we are proud of. We eagerly await your next visit.
