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Charlottetown Inn & Conference Centre

3.5 star property
3.5-star hotel in Downtown Charlottetown, connected to the convention center

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Lobby
Renovated 1 Queen Bed - Main Building
Property entrance
Renovated 1 Queen Bed Suite - Main Building | Private kitchen

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Victoria Row
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Charlottetown

City center stay.At this Downtown Charlottetown hotel, you'll be within a 5-minute walk of St. Paul's Church and Public Archives and Records Office. Province House National Historic Site of Canada and The Mack are also within half a mile (1 km).

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • St. Dunstan's Basilica - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Moe’s Latte - ‬3 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star hotel in Downtown Charlottetown, connected to the convention center
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 7 2025 to December 7 2025 (dates subject to change):
  • Meeting facilities
The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using exisiting bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 216 out of 1477 reviews
Rating 8 - Good. 296 out of 1477 reviews
Rating 6 - Okay. 338 out of 1477 reviews
Rating 4 - Poor. 312 out of 1477 reviews
Rating 2 - Terrible. 315 out of 1477 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We found 4 bugs in our room. When we returned from sight seeing on the 2nd day, no fresh towels and a dirty rag was left on the edge of the tub from the cleaning staff. We were moved to a different room but was not compensated otherwise for our troubles.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet. The facility was close to where we wanted to go. Nice area. Staff was friendly and helpful.
Stayed 2 nights in Sep 2025

6/10 Okay

William

Stayed 1 night in Sep 2025

8/10 Good

Bev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2025

6/10 Okay

Paulette

Stayed 1 night in Sep 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service
The property is under renovation but is still decent
Stayed 1 night in Sep 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
older hotel being renovated, but our room was very decent and clean
Stayed 2 nights in Sep 2025

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large property that is currently being renovated. Great location. We were in an older room that will benefit from updates when its turn comes. Beds very comfortable. Bathroom had all necessities except it took forever for hot water to reach our room. Staff very friendly and nice. Actually, a nice place except for the construction disruption.
Stayed 2 nights in Sep 2025

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had to request enough towels for four. Room was clean, beds comfortable; Poor lighting for reading. Lovely shower, had to use towel in tub for safety. (senior) Bars in tub and/or shower would be grand. Thank you, pleasant stay!
Stayed 2 nights in Sep 2025

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told we would be put in building across the street with large windows. When actually checked in at 4 we were put in the main offce building. Under renovations disgusting room, window faced another building a foot from the window. Very dark toom little lighting. Disabled bathroom. Very dissapointing. Paid way too much. Hated experience.
Stayed 1 night in Sep 2025

6/10 Okay

Saema

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I recently stayed at the Charlottetown Inn & Conference Centre and unfortunately, it didn’t live up to expectations. While the staff was friendly and check-in was smooth, the overall experience left a lot to be desired. First and foremost, the cleanliness was a major issue. I encountered cockroaches in the room, which was extremely off-putting. The rooms and hallways didn’t feel very well maintained, and to make matters worse, construction was going on inside the building, adding to the noise and general discomfort. The breakfast was very limited – just some bagels, bread, and waffles. There were no hot food options like eggs, which is surprising for a place advertising itself as a conference centre. The one positive is the convenient location near the waterfront, but even that felt a bit misleading. The photos shown online give an impression of a more scenic surrounding than what’s actually there. Overall, this hotel is not worth the price. With better cleanliness and amenities, it could be a decent budget option, but as it stands, I wouldn’t recommend it.
Stayed 2 nights in Sep 2025

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
The room was dated with dirty carpets. The ceiling had been disturbed and was open for dust to come in. The HVAC system was broken and the room was over $250 a night! How can they justify charging these prices?
Stayed 2 nights in Sep 2025

10/10 Excellent

joseph

Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is being renovated and upgraded so some things still need attention. It's a work in progress.
Stayed 1 night in Sep 2025

6/10 Okay

Nicole R

Travelled with group
Disliked: Property conditions & facilities
Very nice area that is walkable to many sites in the city of Charlottetown. They were under construction trying to improve the hotel which is much needed. Could hear the construction crew outside from our window. Cleaning lady 1st day was very good but 2nd didn’t replenish any coffee or items needed in the room. Breakfast staff very nice and helpful.
Stayed 3 nights in Sep 2025

4/10 Poor

Colleen

Travelled with partner
Liked: Staff & service
construction going on across from our room limited breakfast items
Stayed 2 nights in Sep 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to popular sightseeing spots.
Stayed 1 night in Sep 2025

6/10 Okay

Ann

Travelled with group
The room has had some upgrading but could use more. Disappointed with the breakfast. No eggs or meat but the waffles were good.
Stayed 1 night in Sep 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, easy parking.
Stayed 1 night in Sep 2025

6/10 Okay

Judith

Travelled with family
Liked: Staff & service
They gave us a room upgrade but the room was poorly insulated and we could hear a lot of noise from the floor above. The room was poorly maintained. Bathroom sink cracked but the rest seemed clean but not well finished. If I had known that it so badly needed an update I would not have booked there. Beds comfortable so that was a plus. Parking free in a well lit area.
Stayed 1 night in Sep 2025

4/10 Poor

Gurucharan

Disliked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

hector

Travelled with family
Liked: Staff & service, amenities
Good hotel
Stayed 3 nights in Sep 2025

8/10 Good

Richard

Liked: Staff & service, room comfort

Value for money.

Checking in was smooth & pleasant. Room (#369) was clean & comfortable and well appointed. Room & washrooms amenities were adequate. Hotel is going through a major reno/repair project. Hiccups & kinks are expected. Breakfast is adequate. Location is great. Value for money.
Stayed 3 nights in Sep 2025

6/10 Okay

Tammy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallway carpet was sooo dirty
Stayed 2 nights in Sep 2025