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Cheltenham Chase Hotel & Spa

4.0 star property
Spa Cheltenham hotel in business district

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Photo gallery for Cheltenham Chase Hotel & Spa

Indoor pool, outdoor pool
Suite
Front of property
Terrace/patio
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

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Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • Place, Crickley Hill Country Park
    ‪3 min drive‬
  • Place, Barnwood Arboretum & Park
    ‪5 min drive‬
  • Place, University of Gloucestershire
    ‪8 min drive‬

Room options

View all photos for Classic King Room

Classic King Room

Classic King Room

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room

Classic Accessible Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room

Classic Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

About the area

Cheltenham

In Cheltenham .Within 6 miles (10 km) of this hotel, you'll find University of Gloucestershire and Cheltenham General Hospital. The Promenade and Kingsholm Stadium are also within 6 miles (10 km).

What's nearby

  • Crickley Hill Country Park - 3 min drive - 4.1 km
  • Prinknash Abbey - 5 min drive - 4.7 km
  • Barnwood Arboretum & Park - 5 min drive - 5.4 km
  • Gloucester Ski and Snowboard Centre - 6 min drive - 8.0 km
  • University of Gloucestershire - 8 min drive - 7.6 km

Getting around

  • Gloucester Station - 14 min drive

Restaurants

  • ‪The Old Elm Inn - ‬5 min drive
  • ‪Toby Carvery - ‬3 min walk
  • ‪Phoenix Café - ‬8 min drive
  • ‪Twelve Bells (Beefeater) - ‬13 min walk
  • ‪The Ridge & Furrow - ‬8 min drive

About this property

Cheltenham Chase Hotel & Spa

Spa Cheltenham hotel in business district
Cheltenham Chase Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 10 meeting rooms are available. Event space at this hotel measures 3272 square feet (304 square meters) and includes conference space. A hot tub, a fitness center, and spa services are also featured at the business-friendly Cheltenham Chase Hotel & Spa. Self parking is free.

This Cheltenham hotel is smoke free.

  • 122 guestrooms or units
  • 2 levels
  • 3272 sq ft of conference space
  • 304 sq m of conference space
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and hair dryers. 40-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 40-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Reviews

Cheltenham Chase Hotel & Spa Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 444 out of 1005 reviews
Rating 8 - Good. 316 out of 1005 reviews
Rating 6 - Okay. 144 out of 1005 reviews
Rating 4 - Poor. 58 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

Reviews

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Aug 2025

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Clean and tidy but room for improvement

The shower holder was broken in the bathroom, so was pointing at the floor and the shower gel had not been filled up. The bar food wasn’t great, especially for the price and when asked if we wanted any sauces we said no thank you, but cutlery would be nice. The couple next to us had to ask for cutlery as well. Another lady ordered a hot sandwich after 6pm which was sent back as it was very poor but we was told that we couldn’t have a sandwich as it was after 6pm! Didn’t find the staff overly friendly but the hotel was clean and tidy.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Air con in the room didnt work so was very warm, had a fan in the room but due to location of plug points wasnt great Plug and shower tray beed replacing-dirty, rusty and very slippy Breakfast-dont seem equipped to cope when busy.people struggling to find clean tables, hot food not topped up regularly so half was missing and had to wait for items to come out.a poor man had been waiting 23minutes for poached eggs!!and ad for the toaster-you have to put the bread through at least 5 times to get something that resembles toast Spa area was om but not many places for people to actually sit
Stayed 1 night in Aug 2025

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great deal for a one night stay

Great location for my friend and I to meet up. Lovely big room, comfy bed and nice facilities. Perfect for a one night stay and meet up with friends.
Stayed 1 night in Aug 2025

8/10 Good

Nadeem

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

8/10 Good

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel with friendly staff who welcomed me and my friend with a smile. Very quick checking us in as well. Room was spacious and the floor we was on was quiet as well. Overall great experience, will be back again soon !
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Average.
Stayed 1 night in Aug 2025

6/10 Okay

Gary, Woking

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is fine for a short stay, the breakfast was poor, limited options, some food and drink ran out early. Coffee machine broken and long waits to get a drink. Hot food was dry and over held. Otherwise it’s fine for what it is. Long wait to check in and out and people complaining about mis charges to their room bill, this was not a problem for us on this stay.
Stayed 1 night in Aug 2025

6/10 Okay

Rebecca

Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great pool and jacuzzi and a decent breakfast
Stayed 1 night in Aug 2025

8/10 Good

Kristaps

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Neil

Stayed 1 night in Aug 2025

6/10 Okay

andrea

Liked: Cleanliness, property conditions & facilities, room comfort

Poor initial impression on check in

Problem with check in. Charged me again for a room I’d already paid for. They were insistent that I hadn’t paid, even after I’d showed them my receipt. Eventually, it was sorted but no apology regarding the mix up. Otherwise, everything else was okay.
Stayed 1 night in Aug 2025

8/10 Good

Vandan

Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

4/10 Poor

ibrahim

Travelled with family
Disliked: Staff & service
Good Hotel, Location. Spacious Rooms Terrible service, room was never cleaned for my 3 nights, despite leaving make my room card, along with informing reception twice, and also a cleaner on my floor, Hairdryer was not working, unable to get another one during the night.
Stayed 3 nights in Jul 2025

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Margarida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Jason

Stayed 2 nights in Jul 2025

10/10 Excellent

Nicola, Bradford

Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025