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Grosvenor Pulford Hotel & Spa

4.0 star property
Enjoy 2 restaurants at this 4-star Chester hotel

Choose dates to view prices

Photo gallery for Grosvenor Pulford Hotel & Spa

2 restaurants, breakfast, lunch, dinner served; British cuisine
Superior Double Room
Reception
Indoor pool
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

View in a map
Wrexham Road, Pulford, Chester, England, CH4 9DG
  • Chester Racecourse
    ‪10 min drive‬
  • Chester Cathedral
    ‪10 min drive‬
  • Chester City Walls
    ‪11 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪42 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Executive Double Room

9.6 out of 10
Exceptional
(15 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Deluxe Quadruple Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Family Room

9.8 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Executive Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds and 1 Double Bed

About the area

Chester

Chester retreat .Within 6 miles (10 km) of this hotel, you'll find Outpost Paintball and Eaton Estate. River Dee and Westminster Park Municipal Golf Course are also within 6 miles (10 km).

What's nearby

  • River Dee - 9 min drive - 9.6 km
  • Chester Racecourse - 10 min drive - 10.3 km
  • Chester Cathedral - 10 min drive - 10.6 km
  • Chester City Walls - 11 min drive - 10.9 km
  • Chester Zoo - 16 min drive - 20.9 km

Getting around

  • Cefn-y-bedd Station - 9 min drive
  • John Lennon Airport (LPL) - 35 min drive

Restaurants

  • ‪Crown - ‬6 min drive
  • ‪Nando's - ‬7 min drive
  • ‪Donut Theatre - ‬8 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪The Golden Lion - ‬2 min drive

About this property

Grosvenor Pulford Hotel & Spa

Enjoy 2 restaurants at this 4-star Chester hotel
Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A fitness center, a sauna, and spa services are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. Free self parking is available.

This 4-star Chester hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and slippers. LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Spa By Kasia has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Polish, Romanian

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cribs (infant beds) are available for GBP 10.00 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 20.00 for adults and GBP 10.00 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Grosvenor Pulford Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1001 reviews
Rating 8 - Good. 210 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Stayed 1 night in Jul 2025

10/10 Excellent

Christen

Stayed 1 night in Jul 2025

10/10 Excellent

Melanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was attractive with a good bathroom. The dining room and food were superb and the grounds beautiful and spacious.
Stayed 1 night in May 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel to stay they had everything we needed and would return! Lovely location Food from the palm was stunning! And the bar staff made me cocktails that wasn’t on the menu! Only con was that a loud fan come on in the night and woke us up and on the tables near the pond from the bar is that they wasn’t maintained glasses weren’t maintained and bird poo/ cobwebs all over the tables. Just needed a quick clean! But overall was an amazing stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Bindiya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor
Stayed 1 night in Apr 2025

8/10 Good

John, Southport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Tracy

Travelled with partner
Overall a good visit, nice hotel just a few little things that let it down The bed really uncomfortable Staff need to have conversations about guests quietly and not when serving customers
Stayed 3 nights in Apr 2025

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Amit

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall, we have a good stay. Lots of free on site parking. Check in was easy but the room was quite far with lots of up and down stairs). The room itself was fine, nice to have snacks. Could have been a bit cleaner and the TV was tiny. The bathroom was good but the shower screen is too small so water would drip outside of the bathtub onto the floor. Breakfast was generally good with a reasonable variety of options. We enjoyed the pool, steam, sauna and jacuzzi but were disappointed to find out that children's times are severely restricted (this is only mentioned in the small print on the website and in an email sent a few days prior to the visit which leaves no time to consider alternative options). There was a wedding daily at the hotel but this didn't impact us as weddings are hosted in another part of the hotel. Overall, a good stay but there were a few areas that could have been improved.
Stayed 3 nights in Apr 2025

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Louise

Stayed 1 night in Apr 2025

10/10 Excellent

Ian, Red Lodge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed in the hotel for one night on Easter Sunday with dinner, bed and breakfast. The room was only the standard category, but was very spacious and had excellent amenities. The rainforest shower was particularly good. One thing I would say is the walls are quite thin so you can hear noises in adjoining rooms. The restaurant was very nice and on a Sunday evening they offer a carvery, with very few alternatives (on fish dish; two vegetarian) I really enjoyed the recovery, however, my partner would’ve liked to have had something from the normal menu. Breakfast was also excellent, although I do find it a bit of a liberty when a four star hotel, which is already charging premium prices, charges extra for non-buffet dishes (such as eggs Benedict) The pool and sauna area was excellent and I also used the gym which was very good. We particularly liked the outside garden area where you could sit after using the facilities, this is really nice when the sun is out. All in all, it was lovely and we will definitely stay at the hotel again when we are in the area.
Stayed 1 night in Apr 2025

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spa and gardens. Staff very friendly and room lovely. Enjoyed our stay very much, would definitely come again.
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight Stay Half Board

Booked last minute for an impromptu birthday treat. Hotel were very accommodating, ensuring we got served food even though we arrived after last orders had been taken. Food arrived promptly and was delicious. Breakfast was excellent with plenty of choices in both the contintal and cooked options. The only downside was having to walk past toilets, which were really smelly, to get to and from our room. Smell had gone by morning after the cleaners arrived so didnt overly spoil an otherwise excellent stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mum and daughter break

Lovely hotel with beautiful grounds and gorgeous pool and spa area which was quieter in the evening. The staff were all very friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real treat !

After a warm welcome on reception, we went to our split level family room - it was spotlessly clean & luxurious. Fridge, coffee machine, massive bath & rain shower. We had breakfast in the exotic Palm Court Brasserie. Delicious & excellent service. There are specific times for children's swims in the pool, so check these on the website. We went for a swim after breakfast which was a great way to round off our stay ... only wish we were there longer ! Highly recommended !
Stayed 1 night in Apr 2025

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities

Unable to use spa after check out time

Very clean, comfortable and pretty hotel. However we did not actually get to use the spa as its only accessible until you check out which was not clear on the hotel.com site nor were we informed about when we checked in. Very annoying as we'd planned in time for a swim after breakfast so worth baring in mind before booking.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

10/10 stay

Lovely and welcoming hotel. The staff were friendly and very helpful. If I am ever travelling near there again, I would definitely want to stay there again.
Stayed 1 night in Apr 2025

10/10 Excellent

Barry

Stayed 1 night in Apr 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice nights stay

Great hotel 10 min from Chester centre friendly staff, good spa nice pool and sauna had dinner and breakfast both really good. Family room ideal only gripe would be the check in was spot on 3 o’clock had to wait a bit, did not put us off 2 adults 2 grandchildren would recommend
Stayed 1 night in Apr 2025