See all properties

Fiesta Inn Chetumal Hotel

3.5 star property
3.5-star eco-certified hotel near Palacio de Gobierno

Choose dates to view prices

Photo gallery for Fiesta Inn Chetumal Hotel

Outdoor pool
Bar (on property)
Bar (on property)
Lobby
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

View in a map
Av. Alvaro Obregón No.229, esq. Av. Independencia Col. Centro, Chetumal, QROO, 77000
  • Place, Chetumal Ferry Terminal
    ‪5 min walk‬
  • Place, Palacio de Gobierno
    ‪5 min walk‬
  • Place, Museum of Maya Culture
    ‪14 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(23 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

About the area

Chetumal

City center stay.Your stay at this Chetumal hotel places you within a 10-minute walk of Palacio de Gobierno and Chetumal Ferry Terminal. Also, Museo de la Ciudad is within half a mile (1 km) and Payo Obispo Zoo is within 3 miles (5 km).

What's nearby

  • Chetumal Ferry Terminal - 5 min walk - 0.4 km
  • Palacio de Gobierno - 5 min walk - 0.4 km
  • Explanada de la Bandera - 5 min walk - 0.4 km
  • Palacio Municipal De Othon P. Blanco - 8 min walk - 0.7 km
  • Museum of Maya Culture - 14 min walk - 1.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive

Restaurants

  • ‪Marisquería El Taco Loco - ‬5 min walk
  • ‪CAFE 290 - ‬6 min walk
  • ‪hot dogs de la obregon - ‬4 min walk
  • ‪El Taquito de Don Julio - ‬5 min walk
  • ‪El señor de las alitas - ‬3 min walk

About this property

Fiesta Inn Chetumal Hotel

3.5-star eco-certified hotel near Palacio de Gobierno
Fiesta Inn Chetumal Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the eco-certified Fiesta Inn Chetumal Hotel. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 3.5-star Chetumal hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Fiesta Inn Chetumal Hotel offers 131 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and hair dryers.

This Chetumal hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Lobby lounge

City Express by Marriott Chetumal

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 963 reviews
The price is CA $76
CA $87 total
includes taxes & fees
Sep 28 - Sep 29
City Express by Marriott Chetumal

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Fiesta Inn Chetumal Hotel

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 0.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14 to 14 for adults, and USD 14 to 14 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Chetumal
Fiesta Inn Chetumal Hotel
Hotel Fiesta Inn Chetumal, Mexico - Quintana Roo
Fiesta Chetumal Hotel Chetumal
Fiesta Inn Chetumal Hotel Hotel
Fiesta Inn Chetumal Hotel Chetumal
Fiesta Inn Chetumal Hotel Hotel Chetumal
Fiesta Inn Chetumal Mexico - Quintana Roo

Fiesta Inn Chetumal Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1012 reviews
Rating 8 - Good. 252 out of 1012 reviews
Rating 6 - Okay. 104 out of 1012 reviews
Rating 4 - Poor. 46 out of 1012 reviews
Rating 2 - Terrible. 26 out of 1012 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well positioned in the town, great parking, pool, breakfast and the rooms are comfortable, however the best part is the staff! They are all friendly and accommodating!
View from the pool
Stayed 2 nights in Jun 2025

6/10 Okay

ALFREDO SALVADOR

Business traveller
Disliked: Staff & service, property conditions & facilities

De bueno a mediocre

Lamentablemente, mi reciente experiencia en el Fiesta Inn Chetumal estuvo lejos de ser satisfactoria, y siento que la calidad del servicio ha decaído notablemente. Este hotel solía ser una opción confiable, con un estándar de comodidad y atención que lo destacaba en la zona, pero esta vez dejó mucho que desear. Uno de los principales problemas fue el aire acondicionado, que simplemente no funcionaba. En una ciudad tan cálida como Chetumal, esto es inaceptable, ya que hizo que la estancia fuera incómoda, especialmente durante la noche. A pesar de reportarlo, no se resolvió de manera eficiente. Además, la presión de la regadera era tan baja que tomar una ducha se convirtió en una experiencia frustrante, casi de lágrima. Otros detalles, como la limpieza, también dejaron que desear: encontré áreas descuidadas en la habitación y un mantenimiento general que no está a la altura de lo que uno espera de un hotel de esta cadena. El personal, aunque amable, no mostró la proactividad necesaria para solucionar los inconvenientes, lo cual agravó la situación. Es una pena, porque el Fiesta Inn Chetumal tenía una buena reputación, pero esta vez la experiencia fue decepcionante. Espero que tomen medidas para mejorar, porque el potencial está ahí, pero la calidad actual no justifica el precio ni la expectativa. No lo recomendaría en este momento hasta que resuelvan estos problemas.
Stayed 1 night in Jun 2025

10/10 Excellent

Roberto

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and common areas. Friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Nimia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located downtown. Walking distance from every thing needed.
Stayed 2 nights in Jun 2025

8/10 Good

Sanjay

Travelled with group
Liked: Cleanliness, staff & service
Only the internet wasn’t consistent
Stayed 1 night in Jun 2025

10/10 Excellent

Erwin, SPANISH LOOKOUT

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, and nice bed to sleep, great hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Gualberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the AC In the room needs to be adjusted properly. They keep it locked at 22 and it’s hot
Stayed 2 nights in May 2025

8/10 Good

RAMON, CAYO

Stayed 1 night in Jun 2025

8/10 Good

Oscar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything calm and good
Stayed 3 nights in Jun 2025

8/10 Good

Bryanna

Stayed 1 night in May 2025

6/10 Okay

Shreesh

Stayed 1 night in Jun 2025

8/10 Good

Lindsey

Stayed 1 night in Jun 2025

8/10 Good

Ingrid

Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was exceptional.
Stayed 1 night in May 2025

8/10 Good

Gladwin

Stayed 1 night in May 2025

8/10 Good

Nimia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. The roof top view is beautiful.
Stayed 1 night in May 2025

8/10 Good

kwokming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in May 2025

10/10 Excellent

Noel

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Abril

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca en el techo es monisima, las habitaciones son de buen tamaño Solo la regadera tiene mañana con la llave del lava manos para que salga agua caliente
Stayed 1 night in May 2025

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

I absolutely love this hotel! It's so easy to get comfortable here, and the staff is incredibly friendly. This is my fourth time staying here, and I keep coming back for a reason—the atmosphere and service are consistently excellent. Highly recommend!
Stayed 4 nights in Apr 2025

4/10 Poor

Sheldon

Stayed 1 night in Apr 2025

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Ramon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good stay...

Good stay. Bathrooms need better cleaning.
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and hospitality. The staff made us feel welcome in all areas.
Stayed 3 nights in Apr 2025