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Hotel Casa Blanca

2.5 star property
Hotel near Palacio Municipal De Othon P. Blanco in Chetumal

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Photo gallery for Hotel Casa Blanca

Garden view
Hallway
Interior
Front of property - evening/night
Front of property - evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
A. Álvaro Obregón No 312 Col. Centro, entre Rafael E. Melgar y Emiliano Zapata, Chetumal, QROO, 77000
  • Place, Palacio Municipal De Othon P. Blanco
    ‪1 min walk‬
  • Place, Chetumal Ferry Terminal
    ‪9 min walk‬
  • Place, Museum of Maya Culture
    ‪19 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪3 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Chetumal

Seaside stay .At this hotel, you'll be steps from Palacio Municipal De Othon P. Blanco and within a 10-minute walk of Explanada de la Bandera. Also, Chetumal Ferry Terminal is within half a mile (1 km) and Museo de la Ciudad is within 2 miles (3 km).

What's nearby

  • Palacio Municipal De Othon P. Blanco - 1 min walk - 0.0 km
  • Chetumal Ferry Terminal - 9 min walk - 0.8 km
  • Explanada de la Bandera - 9 min walk - 0.8 km
  • Palacio de Gobierno - 9 min walk - 0.8 km
  • Museum of Maya Culture - 19 min walk - 1.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 3 min drive

Restaurants

  • ‪Almina - ‬7 min walk
  • ‪Marisquería El Taco Loco - ‬5 min walk
  • ‪CAFE 290 - ‬2 min walk
  • ‪Ámbar Del Mar - ‬6 min walk
  • ‪Vips - ‬8 min walk

About this property

Hotel Casa Blanca

Hotel near Palacio Municipal De Othon P. Blanco in Chetumal
WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and coworking spaces. A shuttle from the hotel to the airport (available on request), a ferry terminal shuttle, and a train station drop-off service are available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Casa Blanca.

This Chetumal hotel is smoke free.

  • 81 guestrooms or units
  • 5 levels
  • 2 buildings
  • Built in 1990
  • Business center (24 hours)
  • Conference center
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
Hotel Casa Blanca offers 81 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary newspapers. These individually decorated accommodations include dining tables. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Chetumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Dining table
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 7:00 AM to 4:30 PM at scheduled times and on request
  • 24-hour train station drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Secured extended parking on site (MXN 150 per day)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink (31 inches high)
  • No elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 11:00 PM to 6:00 AM

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 150 per room
  • Airport shuttle fee per child: MXN 150 (up to 10 years old)
  • Secured extended parking fee: MXN 150 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPay
Cashless transactions are available
Heating is not provided
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, and PayPay. Heating is not provided. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 01126684

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Hotel Casa Blanca.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Casa Blanca Chetumal
Casa Blanca Chetumal
Hotel Casa Blanca Hotel
Hotel Casa Blanca Chetumal
Hotel Casa Blanca Hotel Chetumal

Hotel Casa Blanca Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 862 reviews
Rating 8 - Good. 344 out of 862 reviews
Rating 6 - Okay. 72 out of 862 reviews
Rating 4 - Poor. 20 out of 862 reviews
Rating 2 - Terrible. 19 out of 862 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Benny, Waterville

Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean, friendly staff. We enjoy our stay.
Stayed 1 night in Jun 2025

8/10 Good

Egbert

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is clean and centrally located. This is my go to for all my visits
Stayed 1 night in Jun 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, property conditions & facilities
Very clean and well maintained property.
Stayed 10 nights in May 2025

10/10 Excellent

Lesbia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location, flowers and free transportation to the airport.
Stayed 1 night in May 2025

8/10 Good

Yamani

Stayed 1 night in May 2025

4/10 Poor

Yamani

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom lock was loose and wash hand area was dirt. It had something that looked like vomit
Stayed 1 night in Apr 2025

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and well taken care of.
Stayed 2 nights in Mar 2025

8/10 Good

Ofel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I did not like, everything was great!
Stayed 1 night in Mar 2025

6/10 Okay

Della

Travelled with partner
Liked: Cleanliness
We had a 2 night stay at this property. Our room was clean and the bed was comfortable. There is an elevator and free parking on the property. It would have been nice to either have a mini fridge in the room or an ice machine in the facility. There are some restaurants within a 5-10 minute walk and it is about a 15 minute walk to the Mercado and museum. The malecón is a walkable distance as well. We would stay at this hotel if we were to visit Chetumal again.
Stayed 2 nights in Mar 2025

2/10 Terrible

amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to Chetumal for a shopping trip gettaway. I saw this property online and it looked perfect, clean, luxury and nice for a relaxing one night stay. First issue we had was parking. The lot was tiny and our Ford F150 barely fit. It did not look anything like it did in the online description. It was more like a cheap, outdated motel. The outdoor furniture all worn and cheap. I was instantly disappointed. We went to room and it was tiny, outdated and frankly, kind of creepy.... I noticed a large 1 or 2" gap under the door making me think it might have geckos and bugs. We were exhausted after a 5 hour drive and layed on top of the bed. I then heard all the noise "testing 1234, testing 1234" I stepped outside and somebody was testing a loud speaker. I thought there is no way I can be comfortable staying here. We decided to leave. We left the key and did not take the key back or talk to the clerk at the front desk as they not speak very much english - it would be hard to explain and we were tired and overwhelmed with now finding a new hotel that late. We left and found a nice hotel but it took 2 hours. I wrote to the hotel right away and requested a refund. Nobody replied for 2 days "it doesn't work that way" and refused to give us refund. I was glad we left there but believe I should have received a refund since we were in the room only 30 minutes. There were very few guests. This property is literally nothing like what you see online.
Stayed 1 night in Feb 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good short stay

Nice little short stay hotel. Good location from Airport, Ferry. Clean rooms and friendly staff. Things I didn’t like were no ice provided, Beds had a bottom sheet but no top sheet? You just had the comforter on top?? A little uncomfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

Great place, excellent value, comfortable beds, good AC, close to Malecón, Luggage storage,
Stayed 1 night in Jan 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Lucrecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa Blanca never disappoints. It's safe, clean, comfortable, and convenient for a night's stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Egbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Convenient, Comfortable and welcoming staff.
Stayed 1 night in Nov 2024

10/10 Excellent

leopoldo

Stayed 1 night in Aug 2024

10/10 Excellent

maria, calexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely kind and helpful. Rooms are cleaned.
Stayed 1 night in Aug 2024

8/10 Good

Adrián Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Stayed 1 night in Aug 2024

10/10 Excellent

Nailea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay. The receptionist was very helpful and friendly
Stayed 1 night in Aug 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Diana, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well maintain. Our room was huge, excellent air conditioning. Great bed. Great shower. Clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Yamani

Stayed 1 night in Jun 2024