See all properties

Best Western Des Plaines/O’Hare

2.5 star property
Hotel near Allstate Arena in Des Plaines

Choose dates to view prices

Photo gallery for Best Western Des Plaines/O’Hare

Reception
Exterior
Lobby
Indoor pool
Standard Room, 1 King Bed, Non Smoking, Hot Tub

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
1231 Lee St, Des Plaines, IL, 60018
  • Allstate Arena
    ‪3 min drive‬
  • Rivers Casino
    ‪6 min drive‬
  • Donald E. Stephens Convention Center
    ‪7 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

TownePlace Suites by Marriott Chicago Lombard

Lombard
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 457 reviews
The price is CA $159
CA $177 total
includes taxes & fees
Jul 6 - Jul 7
TownePlace Suites by Marriott Chicago Lombard

About the area

Des Plaines

Near the airport.You'll find Lake Park and Allstate Arena within 3 miles (5 km) of this hotel. Also, Advocate Lutheran General Hospital is within 3 miles (5 km) and Rivers Casino is within 6 miles (10 km).

What's nearby

  • Allstate Arena - 3 min drive - 3.5 km
  • Rivers Casino - 6 min drive - 6.7 km
  • Fashion Outlets of Chicago - 6 min drive - 7.4 km
  • Donald E. Stephens Convention Center - 7 min drive - 7.4 km
  • Rosemont Theatre - 7 min drive - 7.7 km

Getting around

  • Multi-Modal Facility Station - 5 min drive
  • Des Plaines Station - 20 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 9 min drive

Restaurants

  • ‪Wendy's - ‬9 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Beacon Tap - ‬4 min walk
  • ‪Taco Bell - ‬13 min walk

About this property

Best Western Des Plaines/O’Hare

Hotel near Allstate Arena in Des Plaines
WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. An indoor pool, a vending machine, and multilingual staff are also featured at Best Western Des Plaines/O’Hare. Self parking is free.

This Des Plaines hotel is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room
Best Western Des Plaines/O’Hare offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

Bosnian, English, Hindi, Serbian, Spanish

Similar properties

Lobby

Super 8 by Wyndham Chicago O'Hare Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
3.9 out of 5, Good, 1,265 reviews
The price is CA $116
CA $131 total
includes taxes & fees
Jun 30 - Jul 1
Super 8 by Wyndham Chicago O'Hare Airport

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 21 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Western Des Plaines Inn
Des Plaines O’hare Des Plaines
Best Western Des Plaines/O’Hare Hotel
Best Western Des Plaines/O’Hare Des Plaines
Best Western Des Plaines/O’Hare Hotel Des Plaines

Best Western Des Plaines/O’Hare Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 382 out of 1003 reviews
Rating 8 - Good. 259 out of 1003 reviews
Rating 6 - Okay. 158 out of 1003 reviews
Rating 4 - Poor. 76 out of 1003 reviews
Rating 2 - Terrible. 128 out of 1003 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Regaining

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place doesn't deserve to be called a Best Western. Bed sheets needed to be replaced, pool looks permanently closed, despite it being listed as a current amenity on both their website and Expedia. Breakfast bar had bugs present and dirty juice dispensers that left black specs in the juice. It was so bad i left after one night despite booking 2 nights. Do NOT recommend.
Stayed 2 nights in Mar 2025

6/10 Okay

Nancy, Oklawaha

Liked: Staff & service
Disliked: Amenities
Overpriced and nowhere near as nice as other Best Westerns. Not the safest area. And the parking lot is in the back. The eggs were green, the sausage links seemed old and reheated, several apples were rotten. The front desk was nice. But, pool was empty and not open for use. Didn’t understand the $100 deposit. There’s nothing there as far as incidentals.
Stayed 2 nights in Mar 2025

6/10 Okay

Dharani

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed for three nights and didn’t receive room service even once—not even a check-in. The blankets were super flimsy, and honestly, I expected at least a complimentary water bottle in the room. For the price, the amenities felt lacking. On the brighter side, the breakfast was solid and the staff were friendly, which I appreciated. But overall, the experience could’ve been much better with a little more attention to comfort and service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Emiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the ladies in the dining area were wonderful!!! The room was nice and spacious. It was a convenient area shopping restaurants, and the Allstate Arena was about 10 minutes away, so it was perfect for me and my husband I would definitely return on my next visit 10 out of 10.
Stayed 3 nights in Mar 2025

8/10 Good

Kayla

Stayed 1 night in Mar 2025

4/10 Poor

Juhyun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors have gaps at the top and when brought to their attention they basically said somebody can “fix” it but that never happened. Also, I don’t know how they would ever fix it because the door itself just doesn’t fit the frame. This is such an invasion of privacy and made us feel somewhat unsafe. The noise from the other rooms and train running outside can be heard very clearly. The sound proofing is very poor and my companion had a hard time sleeping while we stayed at the hotel. The toilet also doesn’t flush properly and requires over 30 minute wait time between flushes. Also, we found an ant in the bed on our last morning. Hard to say there were any other bugs under the sheets, but it definitely disturbed me. The room keys kept getting demagnetized multiple times during our stay. It happened even when the card was away from any electronic device and it was very annoying. You would not expect that to be the case in this day and age.
Stayed 3 nights in Mar 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for how it was priced but i hated the fact the keycards failed multiple times and had to get reset. But overall was a good stay for what i went for!
Stayed 3 nights in Mar 2025

10/10 Excellent

Kearstyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Santu

Liked: Cleanliness
Great
Stayed 1 night in Mar 2025

8/10 Good

Charles

Stayed 1 night in Mar 2025

10/10 Excellent

stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2024

8/10 Good

Maria Ybonne

Stayed 5 nights in Feb 2025

8/10 Good

Estfany

Stayed 1 night in Mar 2025

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like smoke in the building
Stayed 1 night in Mar 2025

4/10 Poor

Emer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

De CHARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and affordable
Stayed 2 nights in Mar 2025

2/10 Terrible

Geonte

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Bugs !

Left before pur booking ends. Ended up covered in bites...
Stayed 1 night in Mar 2025

2/10 Terrible

Geonte

Disliked: Staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

Lisa

Disliked: Staff & service

Insect

So when i first arrived the gentleman was nice check in was easy and quick..he wven called to make sure i was satisfied with my room... i thought that was extra and very kind... the room looked clean and organizing it didnt smell weird as some hotels do... i was like okay its not the hyatt but its doable and reasonable ill stay here again... later that evening it happened i saw a roach coming across the carpet i was devastated didnt sleep that night it was too late to leave and i still had one more night.... now in defense of the hotel there was no indication that there was a problem with this... so what i can say is that i believe one of the guests probably brought the addition with them...in the morning i went to the desk to inform them of the issue and that the evdence was still dead on the floor by the door... she moved me to a different room which at the moment i didnt want to take because i felt thatbwho ever brought the roach with then is still there and i dont know if they had friends.... so i asked could i move my room to another day ljke the next week im just not comfortabe ....i was turned down with no refund no nothing.. i didnt even ask for a refund but dang just nothing...i have pictures too... so now im putting the info out there....
Stayed 2 nights in Mar 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean. The garbage in my room had trash from previous person. Loud, I could here everything in the room next to me.
Stayed 1 night in Mar 2025

10/10 Excellent

tasnee

Stayed 6 nights in Feb 2025

8/10 Good

Patti

Travelled with partner
Kind of hard to find
Stayed 1 night in Feb 2025

10/10 Excellent

Baylee

Stayed 3 nights in Jan 2025

4/10 Poor

Asko

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The blonde woman who is a bit rude at the reception
Stayed 1 night in Feb 2025