Ratings based on 936 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from ANN ARBOR
Posted Mar. 26, 2024
This hotel is in a neighborhood convenient to the Loop, Michigan Ave, and public transportation. Surrounding shops and restaurants are many.
I love the pool--it's big and it has great hours!
Comment from Hotel Management
Mar. 27, 2024 by General Manager, Hotel Management
Thank you Nancy for taking the time to review your stay with us, the accolades and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
by A traveller
Posted Jan. 29, 2024 on Expedia
Poor gym , room service never cleaned in 5 days of staying. Even if called reception
Comment from Hotel Management
Jan. 30, 2024 by General Manager, Hotel Management
Thank you Kiryl for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels
by A traveller
Posted Jan. 28, 2024 on Expedia
I think they should offer a continental breakfast and when you have to walk out of the building to go to the office and the parking area is always slippery that’s the part that needs improvement
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Thank you Priscilla for taking the time to review your stay with us. We are looking to re-pave our parking lot and garage this year! We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels
by A traveller
Posted Jan. 26, 2024 on Expedia
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Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Thank you Ricardo Artur for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.
by A traveller
Posted Jan. 21, 2024 on Expedia
I enjoyed overall the staff and personnel, however I was dissatisfied with the level of noise on my floor I could hardly get any sleep with some of the guests arguing and yelling. I would like to request for partial compensation for my accommodations. I traveled far and in the very least should have had peace and comfort in my hotel room.
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Thank you Denise for taking the time to review your stay with us. We can find no record of this challenge/incident reported by you, and it certainly is not in keeping with how other guests should conduct themselves. We strongly recommend notifying us of any fellow guest challenges so that we are provided with the opportunity to address it with them. Safe Travels
by A traveller
Posted Jan. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by General Manager, Hotel Management
Thank you xinyu for taking the time to review your stay with us. We look forward to turning the 2/5 rating into a 5/5 on your next stay with us! Safe Travels
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by General Manager, Hotel Management
Thank you Alison for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by General Manager, Hotel Management
Thank you Olivia for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us! Safe Travels
by A traveller
Posted Jan. 15, 2024 on Hotels
People were great! Smelled a little funny on our floor.
Comment from Hotel Management
Jan. 15, 2024 by General Manager, Hotel Management
Thank you Angelica for taking the time to review your stay with us. We look forward to turning the 8/10 into a 10/10 on your next stay with us. Safe Travels.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by General Manager, Hotel Management
Thank you Olivia for taking the time to review your stay with us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually
