Ratings based on 898 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Expedia
This hotel is always one of my first choices when I’m staying Chicago. I never have a bad an experience with any of my stays. The staff are always friendly and helpful.
by A traveller
Posted Feb. 3, 2024 on Expedia
Great view
Comment from Hotel Management
Feb. 5, 2024 by General Manager, Hotel Management
Dear Gregory, Thank you for your recent stay at Chicago Marriott Downtown Magnificent Mile and for posting your review. We are so pleased you had a great time with us and that you loved the view from your room. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Chicago.Sincerely,Patrick BirchallGeneral Manager
by A traveller
Posted Jan. 13, 2024 on Expedia
Nice clean room
by A traveller
Posted Jan. 6, 2024 on Expedia
Room was nice, Bathroom light was a little tricky to figure out since the mirror light wouldnt turn on with a simple switch
by A traveller
Posted Jan. 3, 2024 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by General Manager, Hotel Management
Dear Rajeshriben, We appreciate you taking the time to leave your kind rating for Chicago Marriott Downtown Magnificent Mile. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Patrick BirchallGeneral Manager
by A traveller
Posted Jan. 3, 2024 on Expedia
First stay in a downtown Chicago hotel. I'm very pleased. Parking was very, very close and the $25 room credit went far in the cafe in the lobby
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by General Manager, Hotel Management
Dear Michael, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Patrick BirchallGeneral Manager
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by General Manager, Hotel Management
Dear Hileen, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Chicago Marriott Downtown Magnificent Mile. We look forward to your return and wish you all the best with your future travels.Sincerely,Patrick BirchallGeneral Manager
by A traveller
New Year’s Eve gone bad :(
Posted Jan. 1, 2024 on HotelsNYE horrible! The entertainment in the lobby was a young lady with a guitar and a mic. In addition all night long all we heard were sirens. At $509 /night . I expected a better vibe and a restful sleep.
Comment from Hotel Management
Jan. 6, 2024 by General Manager, Hotel Management
Dear toussaint, We deeply regret that your New Year's Eve experience did not meet your expectations. Your feedback concerning the entertainment and noise disturbance is valuable, and we apologize for any inconvenience caused. Please be assured that your comments will be shared with the appropriate teams to address these concerns. We appreciate your patronage and sincerely hope to have the opportunity to better serve you in the future, providing the exceptional experience you deserve.Sincerely,Patrick BirchallGeneral Manager
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by General Manager, Hotel Management
Dear Loai, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Patrick BirchallGeneral Manager
