Ratings based on 935 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Management, Hotel Management
Thank you for the feedback!
by A traveller
Terrible Management
Posted Feb. 18, 2024 on HotelsThe stay was outstanding! However, afterwards, I was assessed an extra $252.50 by mistake. When I talked with the manager, Ashley, on the phone, she acknowledged that they had made a mistake and she would get the money back to me. This caused my bank account to be shorted and now I have bounced checks.
Comment from Hotel Management
Feb. 23, 2024 by Management, Hotel Management
Thank you for the feedback! We apologize for any inconvenience caused.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Management, Hotel Management
Thank you for the feedback!
by A traveller
Nice but not friendly
Posted Feb. 9, 2024 on Hotelsit was fine expect that you had to ask for maid once a week and the elevator went out and they had most people on the 3rd floor and did not seem to be very concerned about fixing it for 2 days. My card keep going out and the staff was not that nice on top of the fact that you they made sure you knew you could only stay 28 days or at least that was what I was told several time. Also always smelt like smoke of serveral kinds,
Comment from Hotel Management
Feb. 13, 2024 by Management, Hotel Management
Thank you for the feedback.
by A traveller
Extended stay in Hoffman estates
Posted Jan. 3, 2024 on HotelsIt was a three star extended stay hotel. I got the room at a decent price for one night. For the price, the room was perfect. Appliances were working well. It was clean and well maintained. My phone call to the reception was answered quickly and dealt with politely. All good experience.
Comment from Hotel Management
Feb. 3, 2024 by Management, Hotel Management
Thank you for the feedback!
by A traveller
Posted Jan. 3, 2024 on Expedia
Stayed here briefly last year. Overall one of the better extended stay properties. Conveniently they actually provide cookware, plates and silverware in the rooms.
Comment from Hotel Management
Feb. 3, 2024 by Management, Hotel Management
Thank you for the feedback!
by A traveller
Posted Jan. 1, 2024 on Hotels
We found food still in the microwave from the previous guests.
Comment from Hotel Management
Feb. 3, 2024 by Management, Hotel Management
Thank you for the feedback.
by A traveller from ROCKFORD
Posted Jan. 1, 2024 on Expedia
Good rates for New Years Eve.
Comment from Hotel Management
Feb. 3, 2024 by Management, Hotel Management
Thank you for the feedback!
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Management, Hotel Management
Thank you for the feedback.
by A traveller
Posted Dec. 30, 2023 on Hotels
Shower had a crack in it. Sink stopper was loose. Fan in bathroom sounded like it was going to blow up when turned on
Comment from Hotel Management
Feb. 3, 2024 by Management, Hotel Management
Thank you for the feedback.
