Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024
The front desk staff went above and beyond to be welcoming and helpful! She was very sweet
Comment from Hotel Management
Feb. 11, 2024 by Front desk Supervisor, Hotel Management
Good morning, Camilla, thank you for sharing about your recent visit with us. It is important to us to make sure our guests are welcomed and comfortable. Thank you so much for visiting, and we do hope you will stay with us again.
by A traveller
Posted Jan. 31, 2024 on Expedia
The staff was so nice
Comment from Hotel Management
Feb. 4, 2024 by Front Desk Supervisor, Hotel Management
Thank you, Ruya for taking the time to tell us about your experience at our hotel and how nice the staff was. It is because of people like you that inspire us to keep doing better all the time. Please come back to visit us again the next time you are in the Schaumburg area!
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 4, 2024 by Front Desk Supervisor, Hotel Management
Thank you, Michael for taking the time to review us! We are so happy that you had such a pleasant stay. I do hope you will come back to visit the next time you are in the Schaumburg area!
by A traveller
Posted Jan. 27, 2024 on Expedia
This property is showing its age.
PROS: Good location, good price, good selection at the breakfast buffet. The free cookies and bottles of water at check-in were a nice touch.
CONS: Breakfast area too small, no tables available either of the days we were there; also, they ran out of some of the food items. In our room, couch was stained, bed comforter was stained, previous guests had left a bagful of garbage in the cabinet under the sink, shower had very low water pressure. We expected maid service the second day, did not get it (were not told we had to request it).
Comment from Hotel Management
Feb. 4, 2024 by Front desk Supervisor, Hotel Management
Good Evening Carol, Thank you for taking the time to tell us about the pros and cons of your recent stay with us. Our team strives to provide excellent service to every guest as well as embrace the thoughts and opinions of our guests on how we can improve in any way. I will be sure to share your feedback about the breakfast area, room cleanliness, and updates needed. I am so happy that you were able to enjoy the cookies, water and wide variety of breakfast options available. We do hope you will come back and visit the next time you are in the Schaumburg area.
by A traveller
Posted Jan. 25, 2024 on Expedia
Quick but nice stay! Very friendly staff, easy check in check out, room was very spacious and comfy, will definitely be back again soon to take advantage of the area and amenities more. Thank you!
by A traveller
Posted Jan. 25, 2024 on Expedia
Uniquely disappointing
by A traveller
Posted Jan. 24, 2024 on Expedia
Snow removal insufficient
by A traveller
Posted Jan. 22, 2024 on Expedia
walk in shower
by A traveller
Posted Jan. 16, 2024 on Expedia
Literally stayed the night just to be close to the mall, specifically the Improv. Stayed the night, tried out the free breakfast that served its purpose, coffee, eggs, sausage, bread/toast, bagels, oatmeal, waffles, nothing over the top, and left out. Seemed clean enough, close to the mall which is ideal.
by A traveller
Posted Jan. 15, 2024 on Hotels
