Ratings based on 1,756 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024
When I made the reservation, it said that I would have to pay a $100 resort fee. When I checked in, the front desk person charged me $100 per night, for a total of $300. This severely affected my budget for this trip and I had to ask my mother to send me money. Very embarrassing! I was told the $300 would be refunded after checking out.
Comment from Hotel Management
Feb. 13, 2024 by Swissotel, Hotel Management
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A traveller
Posted Feb. 5, 2024 on Expedia
I liked the location and the building, best in class elevator system
IDID NOT LIKE THE LACK OF INTEGRITY and HONESTY IN PRICING. ADDINGA RESORT FEE FOR AMENITIES THAT ARE PART OF ANY HOTEL AND NOT DISCLOSING IT IN THE TARIFF UPFRONT IN VERY DISTRURBING. I WOULD RECONSIDER USING THIS BRAND GOING FORWARD
Comment from Hotel Management
Feb. 5, 2024 by Swissotel, Hotel Management
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Swissotel, Hotel Management
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A traveller
Posted Jan. 30, 2024 on Expedia
Everything!
Comment from Hotel Management
Jan. 31, 2024 by Swissotel, Hotel Management
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A traveller
Posted Jan. 29, 2024 on Expedia
Beautiful room. Great view of the Chicago River. Excellent public spaces. Great price. Comfortable clean
Comment from Hotel Management
Jan. 30, 2024 by Swissotel, Hotel Management
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Swissotel, Hotel Management
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Swissotel, Hotel Management
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A traveller
Posted Jan. 25, 2024 on Expedia
Staff were very nice, the area is super convenience.
Comment from Hotel Management
Jan. 26, 2024 by Swissotel, Hotel Management
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A traveller
Posted Jan. 21, 2024 on Expedia
We lived goong back again at this Hitel!
Comment from Hotel Management
Jan. 22, 2024 by Swissotel, Hotel Management
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A traveller
Posted Jan. 19, 2024 on Expedia
I enjoyed everything
Comment from Hotel Management
Jan. 22, 2024 by Swissotel, Hotel Management
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
