Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Hotels
Front desk manager said breakfast is available in morning went down in morning it was all dark nothing set up it was well past 7am on a week day
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Skylee, We apologize for any inconvenience you experienced regarding breakfast availability. We encourage guests to check with the front desk for the most up-to-date information on hotel amenities. Your feedback helps us improve our services for future guests.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Relaxing trip to get away. The clerk came and helped me set up my dvd player, he was very helpful.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are delighted to hear that you enjoyed your relaxing trip and that our staff member provided helpful assistance with your DVD player setup. It's wonderful to know that you were well taken care of during your stay with us. We appreciate your feedback and hope to welcome you back for another enjoyable visit.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Gary, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback you may have so we can address any areas needing improvement. Your satisfaction is our priority.
par un voyageur
Cold
Publié le 13 févr. 2024 sur HotelsFine room not sure if tub is cleaned so we cleaned it ourselves after finding brown gunk. Heater broken and it's 25°F outside so it's a bit chilly without the jet tub turned on.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of cleanliness and have shared your concerns with our housekeeping team for their immediate attention. Additionally, we apologize for the inconvenience caused by the broken heater. We regret any discomfort caused and assure you that we take these matters seriously. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future for a more pleasant experience.
par un voyageur
Not so super
Publié le 21 janv. 2024 sur HotelsThe only redeeming quality this hotel had was that the gentleman working the front desk was friendly. When we first entered our room it was easily 90 degrees. We immediately opened the window (it was -5 outside) it took at least 3 hours for our room temp to feel comfortable. There were hairs on our sheets and pillows, the carpet was dirty and the whole place had a strange overpowering smell.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to share your feedback. We apologize for any discomfort you experienced with the room temperature. Our team strives to ensure all rooms are at a comfortable temperature upon check-in. We apologize for any cleanliness issues encountered in your room. Please be assured that we have addressed this with our housekeeping team. Thank you for bringing this to our attention.
par un voyageur
Publié le 15 janv. 2024 sur Expedia
About what I expected for the price. The proprietor was very good and accomodating.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Manager, Gestion de l’hôtel
Hello Daniel,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our proprietor to be accommodating. We always strive to provide a comfortable experience for our guests. We hope to welcome you back in the future.
par un voyageur
Publié le 29 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Manager, Gestion de l’hôtel
Hello Mark,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to contact our hotel directly to share any specific issues you encountered so that we may address them appropriately. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Manager, Gestion de l’hôtel
Hello Lisa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Manager, Gestion de l’hôtel
Hello Taylor, We're sorry to hear that your experience at our hotel was not to your satisfaction. We encourage you to reach out to us directly so that we may address any concerns you had during your stay. Your feedback is important to us in our efforts to improve our services.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
the wall heater didn’t work- it was literally like 50
Degrees in room. There was no shampoo or conditioner in the dispenser in the shower. All the staff was not necessarily rude, she was not friendly at all.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Manager, Gestion de l’hôtel
Hello Andrea, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback regarding the heater and the amenities in the shower. We always strive to provide a comfortable and pleasant stay for our guests. Your comments have been noted and will be shared with the appropriate team members for improvement. We hope to have the opportunity to welcome you back again in the future.
