Note fondée sur 481 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2023 sur Expedia
The room was very clean but that's the only positive point. Very dark, noisy and humid room, the ice machine was broken and it seemed they had no intention to repair it. The bathtub had a huge crack in the bottom, god knows how much water is leaking from it. The room wasn't done even once over 5 days. The towels were not replaced. The AC makes so much noise that it's almost impossible to use. Overall quite expensive for what it truly is.
Commentaires de Gestion de l’hôtel
12 juill. 2023 par SV, Gestion de l’hôtel
Dear Benoit, Thank you for your feedback. We apologize for the issues you encountered during your stay. While we appreciate your comment about the cleanliness of the room, we apologize for the darkness, noise, and humidity. We are sorry for the broken ice machine, bathtub crack, lack of housekeeping, and noise from the AC unit. We will address these concerns to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for your feedback.
par un voyageur
Publié le 21 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2023 par SV, Gestion de l’hôtel
Thank you for your rating and for choosing Hotel Milagro.
par un voyageur
Très correct
Publié le 23 août 2022 sur HotelsHôtel très pratique pour visiter San Diego à 20 mns. Bon rapport qualité prix
Commentaires de Gestion de l’hôtel
29 août 2022 par SV, Gestion de l’hôtel
Chère Jenifer,Merci d'avoir pris le temps de nous laisser vos commentaires. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et que vous ayez trouvé notre hôtel très pratique. Nous vous souhaitons un bon voyage et vous remercions d'avoir choisi l'hôtel Milagro.
par un voyageur
Publié le 22 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Jessica, Gestion de l’hôtel
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.
par un voyageur
Publié le 18 mars 2024 sur Hotels
It was an excellent stay...Great customer service.
Commentaires de Gestion de l’hôtel
18 mars 2024 par BA, Gestion de l’hôtel
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our staff will be personally shared with our team during our morning huddle. We sincerely value your loyalty to our hotel and we look forward to being of service to you again soon.
par un voyageur
Publié le 16 mars 2024 sur Expedia
The man at the counter was kind. Everything else was terrible. Photos online are misleading, the area is terrible, the hotel itself dirty, we felt unsafe and stayed somewhere else. When asked what could be done as far as a refund, I was told they do no such thing for any reason.
Commentaires de Gestion de l’hôtel
18 mars 2024 par u, Gestion de l’hôtel
Hi ________ We truly apologize for the inconveniences you had while you were with us. Every stay with us should be clean and comfortable, so we're very disappointed we fell short. Please reach out to us at hotelmilagro@ellishospitality.com if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience. Our goal is to be your home away from home and We hope that we may get another opportunity to serve you in the near future.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par 9, Gestion de l’hôtel
Hi ________ We truly apologize for the inconveniences you had while you were with us. Every stay with us should be clean and comfortable, so we're very disappointed we fell short. Please reach out to us at hotelmilagro@ellishospitality.com if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience. Our goal is to be your home away from home and We hope that we may get another opportunity to serve you in the near future.
par un voyageur
DO NOT STAY THERE!!!!
Publié le 12 mars 2024 sur HotelsThe kid at the front desk had no idea what he was doing. The rooms were dusty, a/c filter needs to be changed, toilet was dirty, under the toilet seat there were urine stains, a roach in the bathroom, refrigerator didn’t work, and microwave was dirty.
Commentaires de Gestion de l’hôtel
15 mars 2024 par BA, Gestion de l’hôtel
Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We are actively addressing the issues raised, including the odor in your room. Please be assured that your comments are taken very seriously. We are committed to making improvements to enhance the overall guest experience. We appreciate your valuable feedback and hope for the opportunity to welcome you back in the future for a more satisfying stay.
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par 9, Gestion de l’hôtel
Hi ________ We truly apologize for the inconveniences you had while you were with us. Every stay with us should be clean and comfortable, so we're very disappointed we fell short. Please reach out to us at hotelmilagro@ellishospitality.com if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience. Our goal is to be your home away from home and We hope that we may get another opportunity to serve you in the near future.
par un voyageur
Publié le 11 mars 2024 sur Expedia
This was the worst hotel to have ever stayed in. Not sure how Expedia is even associated and promoting this property, let alone how it got such a high rating from other reviewers. There was dried blood on the sheets, the bathroom was covered in mold, there was a 1 inch gap between the top of my door and the door frame, the room smelled like weed despite being smoke-free, and when we turned on the AC it was blowing air that smelled like urine. We barely slept and left after 1 night into our 3 night reservation. Horrific.
Commentaires de Gestion de l’hôtel
18 mars 2024 par u, Gestion de l’hôtel
Hi ________ We truly apologize for the inconveniences you had while you were with us. Every stay with us should be clean and comfortable, so we're very disappointed we fell short. Please reach out to us at hotelmilagro@ellishospitality.com if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience. Our goal is to be your home away from home and We hope that we may get another opportunity to serve you in the near future.
