Ratings based on 583 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great Family Suite, staff mixed quality
Posted Jan. 4, 2024 on HotelsWe stayed 1 night in the family suite, which was large, clean & beautiful. The young man who checked us in (Elia) was nice & helpful, but the girl on the late shift could not have been more unpleasant and obstructive. When we were checking in, another couple was checking out 2.5 hours late, and Elia just said "no problem." When (exhausted, that eve) we asked if we could have a later checkout, the evening girl did not bother asking why, or how much later, but came up with every excuse to deny it - "Well, you didn't book with us directly. Well, you're not Platinum with us." I said that if the hotel contracts with Expedia, then it should honor Expedia's policies and not punish guests who use the platform the hotel chose to partner with, but she was stuck like a mule in mud. Obv we didn't waste our one evening in Chur arguing w/her bovine stupidity, but simply asked Elia in the morning, who said "sure, no problem" like any normal person. This would have been a perfect stay if not for that miserable bureaucrat. The rest of the staff were all pleasant & professional, but like they say, "one idiot can ruin your whole day."
Comment from Hotel Management
Jan. 19, 2024 by Andrea Leyssens, host, Hotel Management
Thank you very much for your kind review of your stay. We sincerely apologize for the inconvenience and highly regret the inappropriate behaviour of our employee. In order to clarify the exact incident, we will ask the relevant employee to personally describe the process to us. Nevertheless, we will not accept any misplaced behaviour and owe you our formal apology. We once again would like to thank you for reporting the case directly to us and hope to welcome you soon again at our property.
by A traveller
Posted Dec. 28, 2023 on Expedia
Friendly staff. Great location
Comment from Hotel Management
Jan. 8, 2024 by Andrea Leyssens, host, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A traveller
Posted Dec. 19, 2023 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Andrea Leyssens, Gastgeberin, Hotel Management
Vielen herzlichen Dank für die grossartige Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns im Hotel ABC zu begrüßen!
by A traveller
Posted Dec. 6, 2023 on Expedia
Staff were exceptionally helpful, proactive and very friendly, at reception as well as during breakfast.
The hotel location is incredibly convenient right next to the train station.
The breakfast buffet was varied and very tasty.
The one downside was that the room was very hot, too warm to sleep. However, it was at least possible to open many windows and wide, something not always possible in hotels.
I would recommend this hotel and happily stay there again.
Comment from Hotel Management
Dec. 11, 2023 by Andrea Leyssens, host, Hotel Management
Thank you for taking the time to write about your recent stay with us at Hotel ABC. What a pleasure to hear your feedback about our team and for recommending Hotel ABC.We are looking forward to welcome you back in the hotel ABC in Chur!
by A traveller
Posted Nov. 26, 2023 on Expedia
The desk staff is amazing. Incredibly helpful and care about resolving all your issues, questions, and even worries (about, in my case, how to obtain Bernina Express tickets to go along with previously purchased reservations).
The breakfast staff were very kind about providing gluten free bread which was a nice touch as they took it seriously and this makes breakfast always nicer in a buffet environment.
And speaking of buffets, they have coloured soft boiled eggs. And chocolate infused muslix. And many other options but those two are enough to be super excited about.
Bedding was phenomenal. Didn't want to get out of bed.
ABC Hotel in Chur is awesome and I am very happy to have discovered it.
Comment from Hotel Management
Dec. 4, 2023 by Andrea Leyssens, host, Hotel Management
Thank you very much for your detailed feedback and the many words of praise for us and our team. We are very pleased that you felt comfortable with us and could enjoy the stay all around. We are already looking forward to your next visit.
by A traveller
Posted Nov. 5, 2023 on Expedia
Location, location, location!
The hotel is literally right next to the train station and makes it so convenient given that you’re likely coming to Chur via train and using the Bernina Express.
The rooms are very nice with very big, modern bathrooms. The room was well done, and even had a Nespresso machine.
Massive breakfast spread that was so fresh and plentiful. They even had Prosecco! The entire breakfast team was so nice and helpful.
Overall, a very good stay and highly recommend!!
Comment from Hotel Management
Nov. 20, 2023 by Andrea Leyssens, host, Hotel Management
Thank you very much for your detailed feedback and the many words of praise for us and our team. We are very pleased that you felt comfortable with us and could enjoy the stay all around. We are already looking forward to your next visit.
by A traveller
Posted Nov. 5, 2023 on Expedia
Friendly staffs and excellent breakfast
Comment from Hotel Management
Nov. 20, 2023 by Andrea Leyssens, host, Hotel Management
Thank you for taking the time to write about your recent stay with us at Hotel ABC. What a pleasure to hear your feedback about our team and for recommending Hotel ABC.We are looking forward to welcome you back in the hotel ABC in Chur!
by A traveller
Posted Nov. 2, 2023 on Expedia
Right by the train station making it easy to find the hotel qithout having to walk the distance with luggage. Being closed to the station also means that its easy to catch the early train for Berina Express
Comment from Hotel Management
Nov. 6, 2023 by Andrea Leyssens, host, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A traveller
Posted Oct. 29, 2023
So many great things about this hotel. One street from train station. Walkable shopping and dining. Great staff, great breakfast and comfortable beds
by A traveller
Enjoyable and modern hotel
Posted Oct. 29, 2023 on HotelsThe front desk here are great, room was wonderful especially the balcony. Only slight let down breakfast after 9.20am hot food does not seem replaced any of the items and one of the breakfast staff was always very rude. Every other aspect of the hotel experience was 10/10 excellent.
Comment from Hotel Management
Oct. 30, 2023 by Andrea Leyssens, host, Hotel Management
Thank you for taking the time to write about your recent stay with us at Hotel ABC. What a pleasure to hear your feedback about our team and for recommending Hotel ABC.We highly regret to hear that our service and the nature of our breakfast lady did not suit you. In this respect, we will have further consultation and will clarify this internally. We owe you our formal apology!We are looking forward to welcome you back in the hotel ABC in Chur!
