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Résidence Hôtelière Otroiza

3-star guest house perfect for exploring Cilaos

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Photo gallery for Résidence Hôtelière Otroiza

A hotel lobby with a wooden reception desk, a black leather sofa, a coffee table with a floral arrangement, and a framed painting of a waterfall.
A yellow building with a balcony, white shutters, and red flowers.
A neatly made bed with white linens, a wooden nightstand with a lamp, and a headboard.
A courtyard with a white fountain, pink flowers, and a brick wall.
A two-story building with balconies, a tiled ground floor, and a sign indicating it is a residential house.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
3 Rue du Pere Boiteau, Cilaos, 97413
  • Place, Maison de la Broderie
    ‪8 min walk‬
  • Place, Pitons, Cirques and Remparts of Reunion Island
    ‪16 min walk‬
  • Airport, Saint-Pierre (ZSE-Pierrefonds)
    ‪148 min drive‬

Room options

View all photos for Standard Double Room, Balcony

A double bed with a wooden headboard, two bedside tables with lamps, and a checkered bedspread.

Standard Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Accessible

A neatly made bed with white linens, a wooden nightstand with a lamp, and a headboard.

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Balcony, Mountain View

A neatly made bed with striped bedding, a wooden nightstand with a lamp, and a wall switch.

Standard Double Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Triple Room, Terrace, Mountain View

A neatly made bed with white linens and a wooden headboard, a bedside table with a lamp, and a plain orange wall.

Standard Triple Room, Terrace, Mountain View

  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 3 Large Twin Beds OR 3 Twin Beds
  • Free WiFi

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

DOUBLE Accessible KING SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE MOUNTAIN VIEW

  • Sleeps 4
  • Free WiFi

About the area

Cilaos

City center stay.You'll be within half a mile (1 km) of Maison de la Broderie and 2 miles (3 km) of Pitons, Cirques and Remparts of Reunion Island with a stay here. Piton des Neiges and Réunion National Park are also within 6 miles (10 km).
View more Guest houses in CilaosOpens in a new window

What's nearby

  • Maison de la Broderie - 8 min walk - 0.7 km
  • Pitons, Cirques and Remparts of Reunion Island - 16 min walk - 1.4 km

Getting around

  • Saint-Pierre (ZSE-Pierrefonds) - 95 min drive

Restaurants

  • ‪Villa Marthe - ‬132 min drive
  • ‪Le Tapacala - ‬13 min drive
  • ‪Tisanerie Des 3 Salazes - ‬7 min drive
  • ‪Chez James - ‬5 min walk

About this property

Résidence Hôtelière Otroiza

3-star guest house perfect for exploring Cilaos
Résidence Hôtelière Otroiza offers its guests a terrace, multilingual staff, and a garden. WiFi is free in public spaces. Résidence Hôtelière Otroiza also features laundry facilities, express check-in, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cilaos guesthouse.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Smoking in designated areas
  • Microwave in a common area
Résidence Hôtelière Otroiza offers 10 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: EUR 10 for adults and EUR 5 for children

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Portable fan

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A 3% processing fee applies for payments by ANCV Chèques-Vacances (holiday vouchers).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cribs (infant beds) are available for EUR 5.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.80 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Chèques-vacances; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and ANCV Chèques-vacances. Cash is not accepted. Cashless payment methods are available for all transactions.

Property is also known as

Résidence Hôtelière Otroiza Guesthouse Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Cilaos
Résince Hôtelière Otroiza Cil
Hoteliere Otroiza Cilaos
Résidence Hôtelière Otroiza Cilaos
Résidence Hôtelière Otroiza Guesthouse
Résidence Hôtelière Otroiza Guesthouse Cilaos

Frequently asked questions

How close is Résidence Hôtelière Otroiza to the airport?

Résidence Hôtelière Otroiza is 24.7 mi (95-min drive) away from the Saint-Pierre (ZSE-Pierrefonds) airport, the closest popular airport to the property.

How much does it cost to stay at Résidence Hôtelière Otroiza?

As of Aug 25, 2026, prices found for a 1-night stay for 2 adults at Résidence Hôtelière Otroiza on Aug 26, 2026 start from CA $150, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Résidence Hôtelière Otroiza have an airport shuttle?

Airport shuttle services are not available at Résidence Hôtelière Otroiza.

Does Résidence Hôtelière Otroiza offer free breakfast?

Free breakfast isn’t provided at Résidence Hôtelière Otroiza, but continental breakfast is offered for a fee of EUR 10 for adults and EUR 5 for children. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Résidence Hôtelière Otroiza?

No, there is no casino at this guesthouse.

What time is check-in at Résidence Hôtelière Otroiza?

Check-in begins at 2 PM.

Is there free parking at Résidence Hôtelière Otroiza?

This guesthouse offers free self parking.

Does Résidence Hôtelière Otroiza have a pool?

Résidence Hôtelière Otroiza does not have a pool.

Does Résidence Hôtelière Otroiza have a spa?

There are no spa services available at this guesthouse.

How close is Résidence Hôtelière Otroiza to downtown Cilaos?

Résidence Hôtelière Otroiza is 0.9 mi away from Cilaos.

Résidence Hôtelière Otroiza Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 70 out of 111 reviews
Rating 8 - Good. 33 out of 111 reviews
Rating 6 - Okay. 8 out of 111 reviews
Rating 4 - Poor. 0 out of 111 reviews
Rating 2 - Terrible. 0 out of 111 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beatiful stay in Cilaos.

Me and my wife really enjoyed our stay. The small hotel is nicely renovated ,clean and close to the centre of town, with beatiful views from the small veranda.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect base to explore paradise

My wife and I had a great stay here in May of this year. This is a very special town in the center of the Island. The Otroiza hotel is a perfect location to base one's self while exploring this magical spot. I loved how responsive and communicative our host was, responding very well, via Google Translare, to our every need. Thankyou!
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful lady who looked after the property - many gestures got us by with our limited French. The front desk is not manned, you have to go the lady in the clothes shop next door but that is not an issue. Breakfast hearty and worthwhile.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Manisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful little find this was! The property owner is absolutely delightful and so very helpful. The room is very spacious and the surrounding areas are lovely. The actual town of Cilaos is so quaint. Really loved it. The actual hotel is quiet, safe, and clean and very centrally located. The parking is very easy and secure as the gate locks at night. Overall, really great place to spend a night or several. Cilaos is a stunning place!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

RONNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming little place with a friendly atmosphere

Well appointed, clean and charming little place with extremely comfortable beds. Was a delight to rest there after a very long day of exploring the island. Sylvette (the owner) was kind enough to wait for me after a late arrival due to flight delays, but it is important to communicate with the hotel if you’re going to be late as the reception closes at 8pm (it’s a quiet, isolated and sleepy little town). All in all, great experience with very friendly, laid-back but courteous service. Many public amenities and facilities located within walking distance from the hotel and staff are happy to recommend them.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Bruno

Disliked: Amenities
Un bon hôtel pour une nuit.
Stayed 1 night in May 2026
Verified review

8/10 Good

sandrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilité d accès pour la ville et les rando
Stayed 1 night in May 2026
Verified review

10/10 Excellent

JEAN DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil hyperchaleureux, et à disposition de la clientele
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Herald

Liked: Cleanliness, staff & service, property conditions & facilities
Manque du savon mains au lavabo, mais très satisfaisant dans l'ensemble. Personnel agréable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

A SIGNES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B&B en muy buenas condiciones e ideal para explirar Cilaos. Muy buen desayuno y super centrico.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

fa

Liked: Cleanliness
Disliked: Amenities
Hôtel propre mais vieillot, pommeau de douche défectueux. Eau chaude qui tarde à venir. Literie confortable. Rapport qualité/prix décevant
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Myriam

Liked: Cleanliness, staff & service
Nous avions réservé cet hôtel exprès pour avoir une chambre avec vue dégagée sur la montagne… nous avons eu une chambre, avec certes un petit jardinet, mais vue sur un mur et palissade. L hôtel est mal insonorisé et bruyant tôt le matin La chambre est très propre et la literie très bonne
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Audrey

Liked: Staff & service, property conditions & facilities, room comfort
J’ai pour habitude d’aller dans cet hôtel. Pour cette fois j’ai été déçue par « la mise à la porte » de notre chambre Je comprends qu’il y ait des horaires que je respecte à chaque fois, mais j’avais prévenu que j’avais une course le matin même. A 10h50, quelqu’un est venu frapper à notre porte : « il vous reste 5 minutes ! » Je ne pense pas que nous reviendrons.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Emmanuel Sully

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

séjour convenable

Notre séjour était convenable, les rideaux n'étaient pas assez occultant à mon gout, autre chose l'eau chaude était longue à arriver pour la douche, les petits déjeuners étaient corrects. dans l'ensemble bon séjour.
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Jean-Louis

Liked: Cleanliness, staff & service
Très satisfaisant
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

DELPHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Hôtel calme, très bonne situation géographique pour les différentes randonnées à Cilaos. L'accueil est sympa, avec les explications adéquates. La chambre a une petite terrasse agréable au RDC. Serviettes fournies, frigo et verres équipent la chambre. Un micro onde disponible à l'étage. Un bon rapport qualité prix.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Julian

Disliked: Staff & service, property conditions & facilities, room comfort

Bof

Hôte pas spécialement agréable, on avait l'impression de déranger. Attention, il y a deux types de lits proposés ici : des grands et des très grands, ce qui change tout pour moi, qui suis assez massif. J'ai donc pris une chambre spécialement avec un très grand lit, pour avoir de la place et ne pas déranger ma conjointe.. Finalement c'est un lit normal que nous avons eu. L'hôte nous dit que tous les lits sont identiques.. Dans ce cas pourquoi les proposer à un tarif différent ?! Ensuite la literie était peu confortable, les draps déchirés par endroit.. La salle de bain, petite, avec sa douche minuscule et son pommeau de douche qui ne tenait plus. Cet "hôtel" est bien pour qui n'est là que pour un court passage. Sinon globalement très propre.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit hotel typique à l'entrée de Cilaos tres bien entretenu, super accueil. Idéal pour aller passer un ou deux jours à profiter des nombreuses balades que le cirque propose !
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Denyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
séjour agréable , personnel très à l'écoute et disponible.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour un séjour à Cilaos

Hôtel très bien situé à l’entrée du centre de Cilaos Accueil chaleureux et confort bien appréciable
Stayed 2 nights in Dec 2023
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Tres agreable

Bonne situation au centre ville. Un bon sejour à recommander
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy et pratique

Idéalement placé au cœur de Cilaos, l'hôtel est tenu par des personnes très arrangeants qui ont gracieusement accepté de garder notre voiture le temps de notre dernière randonnée. Nous n'avons pas pris le petit-déjeuner. L'hôtel étant au centre ville, il y a plein de commodités alentour.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

C'est ici qu'il faut se poser à Cilaos !

Structure à taille humaine, très confortable, à deux pas du centre de Cilaos. Sera votre point de chute idéal pour toutes vos randonnées ! Accueil et communication du staff très chaleureux, professionnel, complet et arrangeant. Petit déjeuner ultra complet et chambre très propre, confortable, calme pour (re)prendre des forces. Possibilité de parking. C'est la bonne adresse à Cilaos !
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idealement placé

L'établissement Otroiza jouit dun excellent emplacement à l’entrée de la ville. Tout est à proximité: les restaurants, les randonnées faciles, les thermes. De quoi faire un bon break de 4 a 5 jours! Accueillant et réactif pour le personnel. Propre, à ne pas louper.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour depart de rando

Personnel très serviable. La vue de la chambre est magnifique. Petit déjeuner très copieux avant de partir en rando
Stayed 1 night in Nov 2022