Ratings based on 131 Guest Reviews

Hear it directly from our travellers
3.7 out of 5
68% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 28, 2023 on Hotels
5 out of 5
by A traveller

Amazing

Posted Nov. 21, 2022 on Hotels
1st time here. Great place to stay, convenient for walking and shopping. Save the receipt for a free breakfast. Very nice and clean room.
Comment from Hotel Management
Nov. 24, 2022 by Eduardo, Hotel Management
a pleasure to serve you, we hope you come back soon
5 out of 5
by A traveller

This traveller left a rating score only Posted Oct. 21, 2022 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Oct. 20, 2022 on Expedia
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 11, 2022 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 11, 2022 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted May 25, 2022 on Hotels
4 out of 5
by A traveller

Super Slow Check-in

Posted May 24, 2022 on Hotels
The check-in process took almost 20 minutes, and I was the only guest checking in. Something about the system and the credit card terminal. After waiting so long in the lobbying I was ready to cancel and stay at a different hotel. The guy at the front desk got upset with me when I was ready to cancel. He wanted to argue about it, a simple apologize from him would have been nice. I finally got checked in after a long wait. It would be nice if the front desk was probably trained on checking in Expedia reservations, and giving hospitable customer service.
1 out of 5
by A traveller

Thief

Posted May 14, 2022 on Hotels
Me robaron unos mazapanes de mi bolsa y me dejaron su garra sucia junto a mis dulces. La que decidió robarme se apresuró tanto que se le olvidó su garra en el ropero.
Comment from Hotel Management
May 16, 2022 by Sr Eduardo, Hotel Management
una disculpa, con toda la pena del mundo le pido que me proporcione la fecha y habitacion en la que se hospedo, mil gracias por su comentario
1 out of 5
by A traveller

Posted May 13, 2022 on Expedia
Check in late from flight delay and room was filthy dirty smoke burns on table and bed sheet stains. Front desk not willing to credit of any days. Advertising through your company was a false attraction and already in process dispute the charges this hotel Santa Fe Ciudad Juarez should close down and no star at all. I will stay at a Farm with animals better than this motel not hotel. Thank you for your understanding. Thank
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