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iStay Hotel Ciudad Juarez

3.5 star property
3.5-star hotel near Paso del Norte International Bridge, connected to a shopping center

Choose dates to view prices

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Shower, hair dryer, towels
Exterior
Lobby
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Plaza de las Americas
    ‪3 min walk‬
  • Paso del Norte Cultural Center
    ‪12 min walk‬
  • Paso del Norte International Bridge
    ‪4 min drive‬
  • Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Shower, hair dryer, towels

Deluxe Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Ciudad Juárez

Heart of Ciudad Juárez.You'll be steps from Hospital de la Mujer and within a 10-minute walk of Plaza de las Americas with a stay at this Zona Pronaf hotel. Ciudad Juárez Art Museum and Jaime Canales Lira Stadium are also within half a mile (1 km).

What's nearby

  • Plaza de las Americas - 3 min walk - 0.3 km
  • Paso del Norte Cultural Center - 12 min walk - 1.0 km
  • Paso del Norte International Bridge - 4 min drive - 4.2 km
  • Bridge of the Americas - 4 min drive - 4.6 km
  • American Consulate - 10 min drive - 8.8 km

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Gorditas Doña Tota - ‬7 min walk
  • ‪Italia Forno Ristorante - ‬4 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Kinsui - ‬5 min walk
  • ‪Crisostomo - ‬5 min walk

About this property

iStay Hotel Ciudad Juarez

3.5-star hotel near Paso del Norte International Bridge, connected to a shopping center
IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business center. Event space at this hotel measures 825397 square feet (76682 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly iStay Hotel Ciudad Juarez. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • 825397 sq ft of conference space
  • 76682 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with safes and complimentary newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

In-room safe, desk, blackout drapes, soundproofing

Krystal Urban Ciudad Juárez by US Consulate

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,525 reviews
The price is CA $109
CA $122 total
includes taxes & fees
Jul 8 - Jul 9
Krystal Urban Ciudad Juárez by US Consulate

Property amenities

Family friendly

  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 180 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 40-inch plasma TV with premium cable channels

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 180 for adults and MXN 120 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

iStay Hotel Ciudad Juarez Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 587 out of 1004 reviews
Rating 8 - Good. 204 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 52 out of 1004 reviews
Rating 2 - Terrible. 65 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Mar 2025

4/10 Poor

William Todd

Stayed 1 night in Mar 2025

2/10 Terrible

Liz Belia

Stayed 3 nights in Mar 2025

4/10 Poor

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El personal muy amable, el lugar es limpio,accesible, seguro.mall,restaurant,caffee a solo pasos del edificio. el problema es el PESIMO MANTENIMIENTO DEL CLIMA ARTIFICIAL. Mi última visita tuve que cambiar 3 habitaciones diferentes porque ninguna servía la calefacción . El problema es recurrente por que no soy la única persona que ha experimentado el problema. NO RECOMIENDO un hotel donde NO ponen como prioridad el mantenimiento básico de sus instalaciones.
Stayed 1 night in Feb 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Feb 2025

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serg

The service was good. The room was clean and it was comfortable. The ice machine in our floor was broken and the tv’s remote control had low batteries.
Stayed 1 night in Feb 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Silvia

Stayed 1 night in Feb 2025

4/10 Poor

Cesar Omar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No parking
Stayed 1 night in Feb 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithig is nice and comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I like where the hotel is located in the city. It's near some hospitals and there are lots of restaurants nearby. There's also a mall and a Walmart nearby. I like to walk so it's pretty walkable. There is also a bus line near the hotel. The hotel itself was clean and they offer a breakfast buffet for $150 pesos. I ate there one morning. They had pancakes, eggs, fruits, yogurt, chilaquiles rojo y Verde, and potatoes (extremely spicy). They had coffee, milk, and orange juice to drink. There is an indoor pool. I didn't get to use it but I saw others swimming in it. The room was spacious. I got a room with a king sized bed. It was comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose

Stayed 1 night in Feb 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Alma Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast 😋
Stayed 3 nights in Feb 2025

8/10 Good

Elias

Stayed 2 nights in Oct 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Was good just new more friendly and more services
Stayed 1 night in Jan 2025

10/10 Excellent

Adolfo

Stayed 1 night in Feb 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

This hotel exuded a warm and inviting ambiance, with its staff exhibiting both friendliness and professionalism. The breakfast buffet offered a delightful array of Mexican cuisine, showcasing the hotel’s culinary expertise. The hotel’s architecture was remarkably authentic, evoking the classic Mexican films of the golden era, such as those starring Pedro Infante and Jorge Negrete.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jose

Stayed 2 nights in Feb 2025

2/10 Terrible

Silvia

Stayed 2 nights in Jan 2025

2/10 Terrible

Luz

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, the sheets were dirty, the carpet was stained and the bathroom was not completely clean and the room felt damp and with a very unpleasant smell
Stayed 1 night in Jan 2025

2/10 Terrible

daniel

Travelled with partner
Disliked: Property conditions & facilities
Noise room water sound all night no answer never back again noise noise and more NOISE
Stayed 2 nights in Jan 2025