Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par Management, Gestion de l’hôtel
Dear Joseph,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.
par un voyageur
Publié le 18 mars 2024 sur Hotels
Had to wait on checking in upon arrival due to system being down. Restaurant was closing early. When we checked in asked
for Hilton Points to be added and no receipt when I asked for one when leaving. Still no receipt .
I asked when credit card would be refunded 5 days for deposit. Room had a smell and bathroom door looked like had issues near the bottom of door. Not a very good experience. Sorry.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Management, Gestion de l’hôtel
Thank you for your feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciate your business and Thank you for staying with us!
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Management, Gestion de l’hôtel
Dear Latoya,Thank you for staying at Embassy Suites- Beachwood. We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!
par un voyageur
Publié le 17 mars 2024 sur Expedia
Extremely dirty, both inside room and in common areas.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Management, Gestion de l’hôtel
Thank you for your feedback on your recent stay with us. We understand you were unhappy with the cleanliness of your room and common areas, and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again!
par un voyageur
Publié le 15 mars 2024 sur Expedia
Staff was friendly and very accommodating from the front desk to the bar and restaurant.
They made the stay great
On the other hand the common amenities were not so great.
Ice maker was not in designated spot. Food service closed too early
Room had a very dusty air return Not the standard expected from this hotel brand
Commentaires de Gestion de l’hôtel
15 mars 2024 par Management, Gestion de l’hôtel
Dear Pat, Thank you for your review! We are so pleased our staff was very accommodating and made your stay great! Additionally, allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Come back and see us again soon!
par un voyageur
Publié le 10 mars 2024 sur Expedia
The breakfast was very tasty.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Management, Gestion de l’hôtel
Dear Christa,Thank you for your positive comments regarding our breakfast! We look forward to welcoming you back soon!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Clean and quiet! Complimentary drinks! Can’t beat it!
Commentaires de Gestion de l’hôtel
8 mars 2024 par Management, Gestion de l’hôtel
Thank you for your positive comments! We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Management, Gestion de l’hôtel
Thank you for staying at Embassy Suites-Beachwood! We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!
par un voyageur
Publié le 6 mars 2024 sur Expedia
The water fountain
Commentaires de Gestion de l’hôtel
6 mars 2024 par Management, Gestion de l’hôtel
Thank you for the review! We look forward to seeing you again soon!
par un voyageur
Publié le 3 mars 2024 sur Hotels
French toast, homefries hard. Drawers dirty inside. Old food stain on carpet. Service was excellent.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management, Gestion de l’hôtel
Thank you for your comments. We are very pleased you were happy with our service! It is our goal to make sure all of our guests have a pleasurable stay! Additionally, I am very sorry we were unable to meet your expectations all around. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.
