Note fondée sur 814 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-François
Publié le 10 août 2016 sur Hotels
par un voyageur
Publié le 16 mars 2024 sur Hotels
Overall this hotel was great, but the room wasnt all that clean, floor was sticky, found trash in the room, the toilet and fan in the bathroom were loud.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Roy,Thank you for choosing our Red Roof Inn Clyde. Though we appreciate your 10/10 score, you've reported that you found the room to be unclean, that the floors were sticky and that the toilet was loud. This is regrettable to hear as we hold our housekeeping staff to the highest standard. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Roy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CLYDE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hello Rafael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clyde and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi April,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Clyde. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Soli stay
Publié le 5 mars 2024 sur HotelsIt was amazing lovwd my room ,jetted tub, bed, and especially the breakfast.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Christy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLYDE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the amazing room, jetted tub and the breakfast that was provided here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management
par un voyageur de Fremont
Publié le 5 mars 2024 sur Expedia
Very friendly staff
Commentaires de Gestion de l’hôtel
5 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Tracy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLYDE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
par un voyageur
Publié le 4 mars 2024 sur Hotels
not clean very outdated smelled horrible
Commentaires de Gestion de l’hôtel
6 mars 2024 par Tianna RediResponse Specialist , Gestion de l’hôtel
Dear Ashley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clyde. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that the cleanliness and odor of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Jacqueline, The staff at the Red Roof Inn Clyde and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Sewit,Your review of the Red Roof Inn Clyde was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
