Ratings based on 899 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
Just been here last week and my stay has been by far one of the best hotel accommodation I have had. I have stayed in a lot of hotels but this one surprised me. From the cleanliness of the hotel to the room and to the toilet has been extraordinary. I have not seen any molds, limescales or any dirt. The hotel room had ample space, too. I am really impressed. Also the room was well prepared with pillows, duvets and you do not even have to ask for extra. The concierge staff were friendly all the time. Provided bathrobes and slippers which some hotels won't with the same price but they do. Also near the public transport (3 mins walk) really enjoyed my stay here. Also used their Sauna and gym, very clean.
The only thing I did not try here was the breakfast because it was not included in my reservation. it was 21euro, I think it is a bit pricey but I do not know what is included as I never went down to have a look. But definitely enjoyed local breakfast in town.
The price of this hotel is not too expensive for the value you will get. First time to leave a tip for the housekeeper as I really was happy with everything. I highly recommend this place! And will definitely come back to this hotel if I go back to Köln.
Comment from Hotel Management
Mar. 4, 2024 by Volker Pinhack, Hotel Management
Dear Mitchelle,Thank you for taking the time to write us a great review about your stay in our house.On behalf of the entire team, I would like to thank you very much for your detailed feedback. We are glad to hear that you had such positive memories of the facilities, cleanliness and our friendly staff.We would be very pleased to welcome you again on your next trip to Cologne.With best regards from Cologne,Yours
by A traveller
No refumd
Posted Jan. 29, 2024 on HotelsThe rooms were not clean, there was hair on the beds. Pillows smelled. The rooms had an odor. Changed rooms. Received different pillows in worse condition. Matressess were unacceptable to sleep on. Checked out early and did not receive a refund.
Comment from Hotel Management
Jan. 29, 2024 by Volker, Hotel Management
Dear Agim,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your stay. We sincerely apologize for the inconvenience caused by the condition of the pillows and mattresses in both rooms. Providing a comfortable and restful environment is essential, and we regret that we failed to meet your expectations in this regard. Our housekeeping has already been informed and will take appropriate action. I will also take further steps regarding your payment and booking and will get back to you shortly.I very much hope that we will find a satisfactory solution for you.With best regards,
by A traveller from Tokyo
Posted Dec. 24, 2023 on Expedia
Nice Hotel, clean and good connection to public transport. Not many restaurants around.
Comment from Hotel Management
Jan. 1, 2024 by Volker Pinhack, Hotel Management
Dear Christian, Thank you very much for your feedback after your stay with us. We are very pleased that you like our hotel and felt so comfortable. We would be delighted to welcome you back to our hotel on your next trip to Cologne.A happy new year 2024 and best regards
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Volker Pinhack, Hotel Management
Liebe Laura,vielen herzlichen Dank für die positive Bewertung Ihres Aufenthaltes in unserem Hause. Schön, dass es Ihnen bei uns gefallen hat und wir Sie von der Lage, als auch von unserem Haus überzeugen konnten.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und senden Ihnen herzlichen Grüße aus der Domstadt!Ihr
by A traveller
Posted Dec. 4, 2023 on Expedia
stay overall was very enjoyable
Comment from Hotel Management
Dec. 18, 2023 by Volker Pinhack, Hotel Management
Dear Mike,Thank you very much for your review of your stay at the AMERON Cologne Hotel Regent.I was delighted to read your review and I am very pleased that we were able to provide you with a pleasant stay. The entire team is already looking forward to welcoming you back soon.With best regards,
by A traveller from Campbellcroft
Posted Oct. 11, 2023 on Expedia
Comment from Hotel Management
Nov. 23, 2023 by Volker Pinhack stellv. Hoteldirektor, Hotel Management
Liebe Margarete,•vielen Dank für Ihre tolle und positive Bewertung zu Ihrem Aufenthalt bei uns im AMERON Köln Hotel Regent und dass Sie sich die Zeit genommen haben uns zu bewerten.Über Ihr Feedback haben wir uns sehr gefreut und werden dieses mit dem gesamten Team teilen.Wir würden uns freuen, Sie bei Ihrer nächsten Reise nach Köln, wieder bei uns im Haus begrüßen zu dürfen.Herzlichst, Ihr
by A traveller
Posted Oct. 9, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Volker Pinhack, Hotel Management
Dear Thomas,Thank you for rating us with 8 out of 10 points at Hotels.com.We are always happy to know that you felt comfortable and had a great time with us.So we hope to see you again soon and send you best regards !Yours
by A traveller from Hook Norton
Posted Sep. 23, 2023 on Expedia
Very modern hotel. All you expect of a modern hotel accept as a Brit no kettle or tea making facility… just a coffee machine. Lovely decor, gorgeous bathroom, lovely big bed. We stayed in a premium room which included parking. Just a Short walk to the tram which was very easy to get into the centre of Cologne.
Comment from Hotel Management
Oct. 30, 2023 by Volker Pinhack, Hotel Management
Dear Heather,Thank you very much for the positive evaluation of your stay in our house. We are glad that you liked it with us aswell as the location and the decor.We hope to be able to welcome you soon again with us and send you the best greetings from Cologne.Best Regards,
by A traveller
Posted Jun. 11, 2023 on Expedia
Everything was ok but we didn’t receive any VIP packages ( as Expedia silver member)… no need to pay for parking on the same street in nearby.
Comment from Hotel Management
Jun. 29, 2023 by Volker , Hotel Management
Dear Amir,Thank you very much for your feedback to your stay with us in cologne. We are very pleased that you had a comfortable stay with us in cologne. I'm sorry that you didn't received the VIP Amenities at your stay.You can of course always ask at the front desk if something ist missing. Sorry for the inconveniences.We hope to welcome you soon again with us in cologne,Best Regards,
by A traveller
Posted May 8, 2023 on Expedia
4-star very modern hotel which i chose to visit a trade show in Düsseldorf to avoid the exorbitant hotel rates in that city. The deice was 50mns and easy
Comment from Hotel Management
May 9, 2023 by Volker, Hotel Management
Dear Philippe,- Thank you very much for the positive evaluation of your stay in our house. We are glad that you liked it with us and that we could convince you of the location, as well as of our house.We hope to welcome you again soon and send you our best regards from the "cathedral city"!With best Regards,
