Ratings based on 736 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Reading
Posted Feb. 27, 2024 on Expedia
Nice hotel. It has a sweet small bar area. Breakfast was ok but not worth the money. Allowing for late breakfasts, would clearly help as the restaurant area was overfull when we ate there. Coffee machine in the room was a pleasant plus. Bed was quite hard but not uncomfortable. Service was very good.
Comment from Hotel Management
Mar. 1, 2024 by NH Collection Köln Mediapark, Hotel Management
Dear Michael, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel and found the small bar area to your liking. We appreciate your comments regarding the breakfast, and we will certainly take them into consideration to improve the overall guest experience. It's great to know that you appreciated the convenience of having a coffee machine in your room and that you found our service to be very good.We hope to have the opportunity to welcome you back for an even better experience in the future.With best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Good hotel
Posted Jan. 3, 2024 on HotelsThe hotel is lovely and the staff were great. The only issue is that our air conditioning didn't work so the room was very warm.
The location is about 20 minute walk to the Dom, there were also restaurants and bars around the hotel area.
Comment from Hotel Management
Jan. 29, 2024 by NH Collection Köln Mediapark, Hotel Management
Dear Anneka, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel lovely and our staff great. We apologize for the issue with the air conditioning and any discomfort it may have caused. Your comments will be shared with our team to ensure that we address this matter appropriately. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.With best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Posted Dec. 14, 2023 on Expedia
Overall, I really liked this hotel. It was clean, quiet, and the staff was accommodating. They even provided free drink coupons when you did not receive housekeeping services. That was a nice perk. The only issue I had was with pick up from ride share services. The drivers were unable to come pick us up from the front of the hotel because it was blocked off. The first driver just canceled because he didn't know how to get there. I eventually found out that there was an underground garage but it was too late by that point. I would still stay there again!
Comment from Hotel Management
Feb. 12, 2024 by NH Collection Köln Mediapark, Hotel Management
Dear Gemma, Dear Guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an enjoyable overall experience at our hotel, and that you found our cleanliness, peaceful ambiance, and attentive staff to your liking.We sincerely apologize for the inconvenience you encountered with the pick-up. Your experience is important to us.We truly value your patronage and hope for the opportunity to welcome you back for another delightful stay. Please feel free to reach out to us directly for any assistance with future bookings or to further discuss your experience.With best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller from Forest
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Dec. 31, 2023 by NH Collection Köln Mediapark, Hotel Management
Lieber Simon, vielen Dank für Ihre Bewertung unseres NH Collection Köln Mediapark. Es war uns eine Freude Sie zu berherbergen und wir freuen uns schon auf Ihren nächsten Besuch.Mit besten Grüßen,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Posted Dec. 2, 2023 on Expedia
Lovely hotel, great staff, comfy bed. What more can you ask for?
Comment from Hotel Management
Dec. 6, 2023 by NH Collection Köln Mediapark, Hotel Management
Dear Barry, thank you for your wonderful review! We are thrilled to hear that you had a lovely experience at our NH Collection Köln Mediapark and that you found our staff to be great and the bed comfy. It is truly rewarding to know that we were able to meet your expectations and provide you with a comfortable and enjoyable stay.We appreciate your kind words and we hope to have the pleasure of welcoming you back for antoher fantastic experience in the future.With best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Posted Nov. 26, 2023 on Expedia
Very clean, but not enough amenities.
Comment from Hotel Management
Nov. 28, 2023 by NH Collection Köln Mediapark, Hotel Management
Dear Hiroki, thank you very much for taking the time to review our NH Collection Köln Mediapark.It is true that not all amenities are available in the room, but there is our Stay App, where you can order any additional amenities you want free of charge and easily delivered to your room.We are all looking forward to welcome you here again.With kind regards,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Comfort stay
Posted Nov. 16, 2023 on HotelsRoom is large with comfort bed. Shower, however, water temperature sometimes is not stable. Location is great if you're driving, 5 mins away from highway entrance. Would recommend it.
Comment from Hotel Management
Nov. 20, 2023 by NH Collection Köln Mediapark, Hotel Management
Dear Chunhan, Thank you for taking the time to share your recent experience with us. We are delighted to read that you enjoyed your stay at our NH Collection Köln Mediapark and would also recommend to stay here. We are all looking forward to welcome you again in our hotel.With kind regards,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Posted Oct. 1, 2023 on Expedia
Friendly staff, very clean facility, amazing location, restaurants within 2 minutes. We had a wonderful time!
Comment from Hotel Management
Oct. 9, 2023 by NH Collection Köln Mediapark, Hotel Management
Dear Veronica, thank you so much for this amazing review. We are delighted to be informed that you were satisfied with the provided service in our NH Collection Köln Mediapark. We are all looking forward to welcome you again in our hotel.Best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Super Fantastic
Posted Sep. 8, 2023 on HotelsSuper Fantastic. Very nice place to stay. All amenities as expected, good space, convenient location, really great breakfast buffet, efficient checkin, attentive professional staff, economical cost.
Comment from Hotel Management
Oct. 9, 2023 by NH Collection Köln Mediapark, Hotel Management
Dear Robert, Thank you for your great review! I am very pleased that our facilities, good location, great breakfast buffet, efficient check-in and our attentive and professional staff helped to make your stay special and memorable. We look forward to your next visit.Best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
by A traveller
Posted Sep. 3, 2023 on Expedia
Comment from Hotel Management
Oct. 7, 2023 by NH Collection Köln Mediapark, Hotel Management
Dear Guest, It was our greatest pleasure having you as one of our guests. Thank you very much for rating us a 5 out of 5. It would be our pleasure to welcome you back again in our NH Collection Köln Mediapark.Best wishes,John KlarGuest Relations ManagerNH Collection Köln Mediapark
