The staff is amazingly friendly and helpful. I liked how clean and updated the hotel was. Nice new bathroom, comfortable mattress.
The only thing I noticed is the absence of a coffee maker in the room or in common area like the lobby. But once you go down for breakfast buffet- itâs a feast with great coffee and variety of breakfast options.
The area where the hotel is located is great as well, right by the Riverside park which is also a beautiful place to visit, walk or run there.
The customer service, cleanliness, the breakfast special shout out to front desk help Laylay &Tiffany G!!!! These young ladies where 100% help and a perfect example of customer service
It was an overall good stay, my only complaint is they didnât give any check out instructions. Not when check out was (there was a little sign in the lobby), and not what to do with linens or trash. Just a little confusing, but the hotel was very clean & the staff were all kind.
The Rooms were clean and friendly staff. We put a towel at bottom of door as it made a howling noise. Breakfast wasnât served till 6:30am so that was a downfall for us as we left by 5am. I a
Would say overall a 4.5 rating!
My Wife and I enjoyed our stay at Tru by Hilton Columbia Downtown. We booked from Saturday to Monday and the hotel was fully booked. The price was very reasonable compared to the value you receive. Comfortable feel and modern property. The staff is extremely friendly. We had the pleasure of checking in with Lillie at the reception desk. The general manager sent me a message prior to our check in date, which I appreciated. We received messages from the Hotel staff asking how everything was going throughout our stay. The room was immaculate, the only thing I should have requested was a bigger comforter for the bed, lol.
The proximity to Colonial life arena is a big reason why we choose this hotel. We took an uber to the arena Saturday night and it was only $10, the evening was beautiful and we decided to walk back to the hotel after the Maxwell concert. It was about a 20 minute leisurely walk. My Wife and I felt safe walking back, we were amongst a crowd of concert goers at first which fizzled down and then we realized we were amongst a bunch of USC students out enjoying their Saturday night. lol!
Great night in Columbia and looking forward to our next stay at Tru Downtown Columbia. Close to different shops and restaurants, close to the Zoo and Botanical garden. Officially designated our Hotel of choice when weâre in town.
Thank you!!
The rooms are clean but sterile, no personality. There is not enough parking; guests have to park on the streets and a lot double parked in the hotel lot. And we were on the 7th floor and there was a noise similar to air conditioner running on the top of the building. Couldnât sleep!