My family and I arrived at the hotel around 3:30 PM. Upon entering our room and unloading our belongings, I noticed there was blood all over the room. I immediately called the front desk, but no one answered. When I went downstairs moments later, the receptionist assured me that someone would come to clean the room. Unfortunately, no one ever arrived. By 9:00 PM, I went back down to the front desk and was told that the room would be cleaned after we returned from dinner, and that we could not be moved because all rooms were booked. After returning from dinner around 10:30â11:00 PM, the room had still not been cleaned. At that point, we were told we would need to move to a different room. This was extremely difficult and inconvenient, especially since I have two autistic children. Once we moved into the new room, we discovered there was only one towel and one washcloth, and no dish soap. Despite multiple requests, additional towels and washcloths were not provided promptly. The next morning, we went down for breakfast around 9:40 AM. Due to my autistic child being overwhelmed by the crowd, I asked if we could grab a plate to take back to our room. A staff member told me this was perfectly fine. However, as we were collecting our food, a man began clearing the area and rudely stated, âItâs 10:00, breakfast is over, and you should have come down sooner.â This interaction was unprofessional and unpleasant. While I understand rules are rules, I had already confirmed with staff .
