Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par rock de gatineau
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Publié le 16 oct. 2013 sur HotelsLa chambre etais bien mais les environs de l hotel n etais pas trop rassurant....
par un voyageur
Publié le 11 mars 2024 sur Expedia
Ridiculous deposit my room REEKED of cigarettes
Commentaires de Gestion de l’hôtel
12 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Dayisha, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Raegan,I sincerely apologize that your stay at our Red Roof Inn Columbus East Reynoldsburg didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Simply a room for the night. Cramped bathroom, weak shower. Corners throughout room were dirty. Light on the wallet though sans $100 refundable deposit.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Tim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that you choose to spend the night with us. However, it's disheartened to read that you were unsatisfied with the cleanliness of the corners throughout the room, the shower and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Unprofessional and rude
Commentaires de Gestion de l’hôtel
18 janv. 2024 par GM, Gestion de l’hôtel
We thank you for the feedback and are concerned that you did not have a pleasant experience. Please reach out to the management so we can understand the issue and take corrective actions for the future. We would invite you be back again so that you can enjoy renovated rooms and our great service. Thanks GM
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 24 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 24 oct. 2023 sur Expedia
Room wasn’t cleaned well, it was filthy. We had issues with room next to us having people come banging on their door and then fighting in the hallway. Called front desk and was told there was nothing that could be done. Fridge had stuff spilled all over the inside and didn’t keep cold.
Surrounding area was not great or very safe. People were doing drugs in the parking lot, people constantly jumping the fence to get into the parking lot. We will never stay here or this immediate area again.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you, Samantha, for telling us about your stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We strive to provide a clean and safe environment for our guests at all times so it disappoints us to learn that we fell short of your expectations. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I will further raise these concerns with management in an effort to fully address your concerns.Thank you once more Samantha, for sharing this feedback with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Dysin ,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Not worth the stay
Publié le 18 sept. 2023 sur HotelsI will never stay there again .. had I known about a extra $100 for a security deposit before I booked the room I’ve would’ve went somewhere else.. sheets on my bed had black spots on them and my room smelled old
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Toni-Ann RediResponse Specialist , Gestion de l’hôtel
Hello John, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding an odor in your room, spots on the sheets and you being displeased with the deposit policy are truly regrettable. Here at Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist Red Roof Inn - Redroof
