Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juin 2019 sur Hotels
par un voyageur de Liberty Twp
Publié le 30 mars 2024
Commentaires de Gestion de l’hôtel
6 mai 2024 par Francis, Gestion de l’hôtel
Thank you for reviewing your stay, your feedback is appreciated.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Andrew,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I were disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what happen throughout your stay and where we can improve on our services. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Alexandra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Pretty decent area very convenient for me since I was attending a concert I was able to walk to and clean room. No complaints.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Candis, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I'm thrilled to read that you were pleased with the upkeep of the property, the cleanliness of the rooms and the convenience of the location, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience.Our Red Roof staff are glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 févr. 2024 sur Hotels
The gentleman that checked us in was great!!! Very friendly and fast! W head to make this reservation last minute due to a a bad experience at another hotel.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Adam, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU regarding the great staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Not clean and extremely overpriced.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Tamara, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other concern highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 21 févr. 2024 sur Expedia
As I was looking at the blanket, I noticed so much hair on it. I requested another blanket, but the staff told me that they were all out. Also, I had to call front desk with my phone, there was a phone on the desk, but it wasn't even connected. I walked in, and there was dirt/dust on the chair that I had to clean myself. My allergies were acting up, so I knew that the room was dirty. You get what you pay for, but it should be the bare minimum for the room to at least clean.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with limited blanket, the cleanliness of the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 févr. 2024
Two fast food restaurants right across the street as well as a gas station/convenience store. Adequate parking around the building. Had an issue with remote control for TV and a staff member came right up to look at the issue and resolved the problem within 5 minutes. All staff I encountered were very professional, friendly, and courteous.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Francis, Gestion de l’hôtel
Thank you for reviewing your stay, Your feedback is appreciated
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Paul, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
