Ratings based on 66 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Ponce
Posted Sep. 17, 2023 on Expedia
Ok
Comment from Hotel Management
Sep. 21, 2023 by Pablo Gómez, General Manager, Hotel Management
Dear Raul,Thank you for positively reviewing your experience.We are delighted to hear that you were satisfied with the room cleanliness, hotel condition, and our service. Our team works hard to maintain high standards and provide a comfortable stay for our guests.We look forward to welcoming you again.Best regards,Pablo Gómez, General Manager
by A traveller
Posted Aug. 25, 2023 on Hotels
Comment from Hotel Management
Aug. 29, 2023 by Pablo Gómez, General Manager, Hotel Management
Dear Eduardo,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you for another pleasant stay. Best wishes,Pablo Gómez, General Manager
by A traveller from Coral Gables
Posted Jul. 10, 2023 on Expedia
Comment from Hotel Management
Jul. 31, 2023 by Pablo Gómez, General Manager, Hotel Management
Dear Robert,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Pablo Gómez, General Manager
by A traveller
Posted Jun. 19, 2023 on Expedia
very nice location and nice views.
Comment from Hotel Management
Jun. 20, 2023 by Pablo Gómez, General Manager, Hotel Management
Dear José, Thank you very much for this kind review of your recent stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Pablo Gómez, General Manager
by A traveller
Very good
Posted Sep. 28, 2022 on HotelsNice location and nice hotel in all prm's
Comment from Hotel Management
Sep. 29, 2022 by Pablo Gómez, General Manager, Hotel Management
Dear Joshua,Thank you for your positive review.We are glad to know your stay with us was enjoyable and are pleased that you found our location ideal for your requirements. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any timeWe look forward to welcoming you back. Best wishes,Pablo Gómez, General Manager
by A traveller
Posted Sep. 4, 2022 on Expedia
Really disappointing
Comment from Hotel Management
Sep. 5, 2022 by Pablo Gómez, General Manager, Hotel Management
Dear Warren,Thank you for taking the time to share your feedback.We are sorry that your recent stay at our hotel didn't meet all your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,Pablo Gómez, General Manager
by A traveller
Posted Jul. 8, 2022 on Expedia
.
by A traveller
Posted Jul. 6, 2022 on Expedia
Clean. Well located. Staff helpful
by A traveller
Posted May 28, 2022 on Hotels
by A traveller
Disappointing for the price
Posted Sep. 4, 2020 on HotelsLocated about 20-25 min-walk uphill from the great town of Comillas. The property is very nice and is surrounded by many Timeshare-type properties. Beautifull entrance lobby. Nice staff at the reception desk but it is a hit and miss as to whether you'll be able to communicate in English (which was challenging when we reported our AC unit malfunctioning). We had a room on the 2nd floor where the rooms are basically located in the attic of the building. Consequently, you have to be careful when you walk in the room because of the slope of the room. It was a couple quite hot days when we were there and we had a malfuntioning AC unit that spat ice cubes at times during the night. Management was not able to resolve the problem during ourt two-night stay. Two twin beds pushed together with firm mattresses (so not that comfortable). Bathroom is OK. Adequate breakfast served in a nice dining room. Nice indoor pool but because of COVID-19, the hotel only allows a maximum of 12 guest per hour; so you need to make your reservation in advance if you want to use the pool (this was not advertised on their website or on Hotel.com). Hotel is located 10-15 min walk downhill to town or beach.
Comment from Hotel Management
Sep. 5, 2020 by Isidro Ruiz, General Manager, Hotel Management
Dear Stephan,
Thank you for taking the time to share your experience with us.
We appreciate your detailed review as it helps us to identify areas where some improvement might be needed as we endeavour to provide the best possible experience and we can assure you that all your remarks have been taken into consideration. Please accept our sincere apologies for any inconvenience and we will be looking into the issue with the air conditioning to ensure it is functioning correctly.
We hope that you will return in the future for an improved stay.
Best regards,
Isidro Ruiz, General Manager
