While the hotel was modern and the rooms spacious, the service we received was terrible and the rooms not soundproof enough.
Room cleaning is “on request”
Although everytime i requested no one came to clean and we were left with dirty hotel room for the majority of the stay.
I had to seek out cleaners for fresh towels and toilet paper (embarrassing)
Not only this, but on our arrival the hotel staff attempted to upsell us to a bigger room, we were happy with what we purchased so didn’t feel it necessary.
However, unfortunately the room next to us had someone who snored incredibly loud, you could hear it in our room and it made sleeping incredibly hard.
I ended up going to the hotel desk at around 2am one of the morning asking to be move to another room, even if it was a smaller one, I was told no rooms available and just fobbed off, no follow up, nothing.
Funny considering not even 24 hours ago they were trying to sell me a bigger room.
So I was Just left in a room where sleep was impossible for the duration of my stay! With no cleaning attempted at all.