Note fondée sur 369 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Castle Rock
Publié le 3 juin 2024
This is a clean and quiet hotel.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Manager, Gestion de l’hôtel
Hello Shawn,We are delighted to hear that you found our hotel to be clean and quiet. We strive to provide a comfortable and peaceful environment for all our guests to enjoy their stay. If you have any further feedback or need assistance, please do not hesitate to reach out to our management team for assistance.
par un voyageur
Business
Publié le 14 mars 2024 sur HotelsAbout the same as others
Commentaires de Gestion de l’hôtel
16 mars 2024 par Manager, Gestion de l’hôtel
Hello Ramona,Thank you for sharing your feedback with us. We appreciate your input and hope you had an enjoyable stay overall. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Manager, Gestion de l’hôtel
Hello Laura,We are delighted to hear that you had a pleasant stay with us. We hope to welcome you back soon for another enjoyable experience.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Kikuo,We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please do not hesitate to reach out to us directly. We value all guest input to ensure we provide the best service possible.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Audrey,We appreciate you choosing our hotel for your stay! We hope you had a memorable experience and look forward to welcoming you back soon.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
20 févr. 2024 par Manager, Gestion de l’hôtel
Hello Caressa,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon
par un voyageur
Publié le 16 févr. 2024 sur Expedia
When I entered the hotel i was greeted with a foul odor.
The check in was very odd. The man had very little energy and didn't make me feel welcome
Once I got to my room it was very hot. The a/c was off.
It was after midnight so i quickly went to sleep.
In the morning, after i showered, i noticed a blood stain on the top blanket. I was very shocked to find the stain.
I went down to breakfast and discovered there was nothing hot. Empty chafers with no eggs, bacon, sausage or even pancakes. I had muffins and coffee. So disappointed in breakfast.
I won't choose this hotel again.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Manager, Gestion de l’hôtel
Hello Chris,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experiences you encountered during your stay. We appreciate you bringing these matters to our attention, as it allows us to address the areas in which we can improve. We strive to create a welcoming environment for all our guests and we apologize for any inconvenience caused during check-in. Your comments about the temperature in your room have been noted and will be communicated to the appropriate team for evaluation. Additionally, we apologize for the cleanliness issue you encountered and assure you that we are looking into it. We understand your disappointment regarding the breakfast options available and will review our offerings to ensure a wider variety in the future. We hope you will consider giving us another chance to provide you with a more satisfactory experience.
par un voyageur
quick stay
Publié le 9 févr. 2024 sur HotelsWe were looking for a quick pull off the interstate and over night stay to break up a long trip. Everything was great.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Manager, Gestion de l’hôtel
Hello Beverly,Thank you for choosing our hotel for your overnight stay during your trip. We're thrilled to hear that everything was great during your stay. We hope you had a comfortable and enjoyable experience with us. If you ever need a place to stay in the future, we would be honored to welcome you back. Safe travels!
par un voyageur
Publié le 9 févr. 2024
Hot tub not working.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Garrett,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will ensure the necessary steps are taken to address and resolve this issue.
par un voyageur
Publié le 15 déc. 2023 sur Expedia
People were great. Broken glass and garbage around property.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Manager, Gestion de l’hôtel
Hello Marnie,Thank you for your feedback. We appreciate your positive comments about our staff. However, we apologize for any inconvenience caused by the cleanliness issue you observed. We take cleanliness seriously and will address this with our housekeeping team. Your feedback helps us improve and ensure a better experience for our future guests.
