Note fondée sur 786 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Cairo
Publié le 3 mars 2024 sur Expedia
The room was clean and well prepared. Strong cigarette smoke smell in the hall. When the room door opened the smell filled the room.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Emily M, GM, Gestion de l’hôtel
Dear Arlen,Although we are disappointed to hear the common areas of our facility smelled of smoke despite being a smoke-free facility, we are happy to hear you had an otherwise great stay. We can assure you we will continue to do our best eliminate violators of our non-smoking policy to avoid this issue moving forward and hope to welcome you back soon!
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Thank you, Brian, for sharing your rating regarding your recent visit with us. We're happy to hear you enjoyed your stay with us and hope to see you again soon!
par un voyageur
The Escape
Publié le 28 févr. 2024 sur HotelsMy stay was everything I needed, I opted this location to be able to disconnect for some much needed quiet and self-reflection time. My only suggestion is they replace the air filters in the air conditioners more often, the one in my room made the room smell "stale". Otherwise everything else was amazing .
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Ashanti,Thank you for staying with us and for sharing your review. We are so glad you were able to get your much needed escape at our hotel. We will definitely take your feedback regarding the air filters and apologize yours were not fresh. we hope to see you again soon!
par un voyageur
It was fine
Publié le 25 févr. 2024 sur HotelsThe room was very nice. The furniture was a little worn down with scratches and tears and the curtains was dusty.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Kerrington,Thank you for staying with us and for sharing your review. We are in the process of making updates to our furniture and room decor, so we appreciate the feedback that we will use to expedite these items. We hope to welcome you back for all your future travels to the Covington area!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Bugs in room
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Chasity,We are very sorry to hear you had a pest issue in your room during your stay. We take great care with our preventative pest control, and we can assure you any issues that are found will be addressed. We hope to welcome you back in the near future to provide you the 5-star stay we know you deserve.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Sheets were dirty I walked in and l left
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Jordan,We are very disappointed to hear that you did not have a pleasant stay with us. We take the utmost care regarding the cleanliness of all aspects of our rooms, so we apologize that we fell short of your expectations in this case. If you give us the chance, we would love the opportunity to welcome you back in order to earn back your trust and provide you with the clean and comfortable experience we know we're capable of.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I paid $100 for a hard bed, overly used pillows and I could not shower and the manager didnt even discount my stay. See pictures. Won’t be staying again. Spend the extra $80 and go somewhere decent.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Rebecca, We are disappointed to hear you didn’t enjoy your stay with us. We work hard to create a comfortable stay for all our guests, and it’s clear we fell short of your expectations in this case. We are working on making improvements to the facility, and our low rates reflect that as being the case. We are unable to discount rates booked through third parties, but rather we focus on correcting issues when reported. We wish you the best in your future travels.
par un voyageur de Rochester
Publié le 19 févr. 2024 sur Expedia
Large rooms, convenient with casino & restaurants on-site, friendly staff.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Blythe,Thank you for staying with us and for sharing your review. We are so happy to hear you had a great experience with us, but do want to clarify for other guests reading this that we do not have a casino or restaurant on site. We are, however, conveniently located near many eating establishments. We hope to welcome you back for all your future travels to the area!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
❤️
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Thank you, Alexander, for posting your rating regarding your recent stay with us. We hope to see you again soon!
par un voyageur
WeStayed
Publié le 15 févr. 2024 sur HotelsThe hotel looked a bit weathered on the outside. The rooms were clean and common areas okay as well. For the money it was an average deal.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Emily M, GM, Gestion de l’hôtel
Dear Richard,Thank you for staying with us and for sharing your review. We are working to make updates and improvements to our facility, so we appreciate your feedback. We hope to welcome you back when all is complete and provide you with the exceptional experience we know we're capable of.
