Ratings based on 204 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Expedia
The staff there was excellent! From anytime of request and question they were personally involved every step. I un expect stayed another night and my suite wasn’t viable and they were able to show me multiple rooms and made me feel comfortable until I found a good one.
Comment from Hotel Management
Feb. 21, 2024 by Mansión Alcázar, Hotel Management
Dear sir, thank you very much for your feedback. It is a pleasure to us to make you feel at home. We hope to see you again in your next visit to Cuenca.
by A traveller from Decatur
Posted Feb. 10, 2024 on Expedia
Incredible quiet and upscale place in the heart of Cuenca
Comment from Hotel Management
Feb. 10, 2024 by Mansión Alcázar, Hotel Management
Dear guest thank you for share your experience with us! It was a pleasure
by A traveller
Posted Feb. 1, 2024 on Expedia
Great location- beautiful gardens — excellent help from the staff
Comment from Hotel Management
Feb. 1, 2024 by Mansión Alcázar, Hotel Management
Thank you very much for your rating and comments, it gives us great pleasure to know that you enjoyed your stay at Mansión Alcázar and in our city.A wonderful day!Best regardsAlcazar Mansion
by A traveller
Posted Jan. 25, 2024 on Expedia
Muy bonito para disfrutar en familia unas habitaciones espectaculares bella vista queda en pleno corazón de la ciudad excelente 👌 servicio
Comment from Hotel Management
Jan. 25, 2024 by Mansión Alcázar, Hotel Management
Estimado Sr Villacis gracias por su valioso comentario. Fue un placer brindarle nuestro mejor esfuerzo. ¡Vuelva pronto!
by A traveller
Posted Jan. 15, 2024 on Expedia
This hotel was elegant and inviting. I loved the antiques and the garden. This place is very close to everything. The hospitality of the entire staff is top notch.
Comment from Hotel Management
Jan. 15, 2024 by Mansión Alcázar, Hotel Management
Good afternoon Mrs. Linda:Thank you very much for your comments and rating. For us it has been a pleasure to serve you, we hope to have the opportunity to do it again. This is your home in Cuenca.Have a great day!Best regards
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Mansión Alcázar, Hotel Management
Estimada sra Vasquez gracias por tomarse el tiempo de compartirnos su experiencia. Agradecemos la posibilidad de que nos pueda dar más detalles para poder mejorar.
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Mansión Alcázar, Hotel Management
Estimado Sr Guerra muchas gracias por tomarse el tiempo de calificar su experiencia con nosotros. Por favor, agradecemos la posibilidad de que nos pueda detallar cuáles fueron sus inconformidades para poder mejorar.
by A traveller
Posted Jan. 2, 2024 on Expedia
Our suite was spacious and charmingly appointed with an eclectic array of antique furnishings and accessories. We had to call the front desk for more hangers, but there was enough closet and drawer space for us to store away all of our clothing—but not all of our shoes, unfortunately.
There was a welcome note with a little crystal dish of enormous and delicious strawberries, as well as a couple of Pacari chocolates (be sure to visit them across the street). Bathrobes were provided (but not slippers), and we were pleased to find L’Occitane amenities in the bathroom.
The bathroom was a little small for a suite, with just a walk-in shower and a and a single vessel sink mounted on an antique dresser. The towels provided were not very plush and appeared to be years-old.
We slept reasonably well in the king-sized bed, but we were disappointed but the poor quality of the linens and pillows (thin and lumpy, with a synthetic fill).
Also disappointing was the included breakfast at La Cocotte restaurant (it is no longer “Casa Alonso”). As other reviewers have noted, the offerings were rather meagre.
Overall, we really enjoyed our three-night stay at Mansion Alcazar. It’s a handsome hotel in a perfect location, and the staff is so friendly and hospitable. I appreciate the building’s heritage, and the charm of the antique furnishings, but most of them now need to be reupholstered. It is also time to replace and upgrade the mattresses and bedding.
Comment from Hotel Management
Jan. 31, 2024 by Mansión Alcázar, Hotel Management
Dear Sir. Pizzuti thank you very much for all your comments. It is very important for us! Some of our furniture was reupholstered this year and we are considering upgrading the mattresses and bedding.It is a pleasure for our entire team to give our best.
by A traveller
Posted Dec. 27, 2023 on Expedia
Gorgeous garden, lobby, and room decor
Comment from Hotel Management
Dec. 27, 2023 by Mansión Alcázar, Hotel Management
Good morning Mrs. Marcelle: Thank you very much for your comment and rating, we are very pleased to know that you enjoyed your stay with us.We hope to have you visit us again in the near future.A wonderful day and Happy New Year!
by A traveller
Posted Dec. 15, 2023 on Expedia
Beautiful garden! Excellent location
Comment from Hotel Management
Dec. 16, 2023 by Mansión Alcázar, Hotel Management
Dear Guest! Thank you very much for your feedback! It was a pleasure
