Ratings based on 759 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
The area is massive and staying in Mercure is so worth it. love the ambiance at night. the rooms are big and beds will give you a goodnight sleep.
Comment from Hotel Management
Mar. 5, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin Chào!Dear Ma.Eva CorazonThank you for your glowing review! We're thrilled to hear that staying at Mercure made your experience in the massive area worthwhile. It's fantastic that you enjoyed the ambiance at night, and we're especially pleased that our spacious rooms and comfortable beds contributed to a good night's sleep for you. Your satisfaction is our priority, and we can't wait to provide you with more excellent moments during your next stay. If there's anything specific you'd like to share or if you have any preferences for your future visits, please don't hesitate to let us know. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Thank YouHung Nguyen Guest Experience Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin Chào!Dear Jenny,Thank you for taking the time to leave a review! We appreciate your feedback and are thrilled to know that you took a moment to share your thoughts. If there's anything specific you loved about your experience or if you have any suggestions for improvement, feel free to let us know. We value your input and look forward to serving you again in the future!Thank youHung NguyenGuest Experience Manager
by A traveller from Castlegar
Posted Feb. 25, 2024 on Expedia
Gondola to the hotel. Awesome pool. Great breakfast.
Comment from Hotel Management
Mar. 5, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin Chào!Dear Jennifer,We're delighted to hear that you enjoyed the gondola ride to our hotel, had a fantastic time at our awesome pool, and savored our great breakfast! Your positive feedback means a lot to us. We strive to create memorable experiences for our guests, and it's wonderful to know we succeeded in making your stay special. We can't wait to have you back for more enjoyable moments. If you have any specific preferences for your next visit or if there's anything else you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you again soon!Thank youHung Nguyen
by A traveller
Posted Feb. 23, 2024 on Expedia
Nice hotel and beautiful view . I will come back again
Comment from Hotel Management
Mar. 5, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin Chào!Dear Van,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and the beautiful view. We can't wait to welcome you back again. If there's anything specific you loved about your experience or any suggestions you have for improvement, feel free to share. We appreciate your feedback and look forward to hosting you again in the future!Thank youHung NguyenGuest Experience Manager.
by A traveller
Posted Feb. 21, 2024 on Expedia
It was great to be staying overnight in Ba Na Hills. An evening walk around the French Village is wonderful as the day trippers have gone. It was a bit noisy in the evening as there are people talking loudly with their door opened and in the corridor. Some people were ignoring the signage about respecting other guests.
Comment from Hotel Management
Feb. 23, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin Chào!Dear Michael,I'm glad to hear that you enjoyed your stay in Ba Na Hills and the evening walk around the French Village! It's unfortunate that the noise from other guests disrupted your experience. It's always important for everyone to be mindful of their surroundings and considerate of fellow guests. Hopefully, the management can address this issue to ensure a more peaceful environment for everyone. Overall, sounds like a memorable experience with a minor hiccupThank you.
by A traveller
Posted Feb. 18, 2024 on Expedia
Great service
Comment from Hotel Management
Feb. 20, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin Chào!Dear Jeanne-MarieWarmest greetings from Mercure Danang French Village Bana Hills! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
by A traveller
Posted Feb. 13, 2024 on Expedia
It’s very nice and service is great!
Comment from Hotel Management
Feb. 16, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin chào!Dear Paing,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
by A traveller
Posted Feb. 9, 2024 on Expedia
The entire facility and grounds were spotless. Staff everywhere were helpful and quick to serve.
Food was good and buffet meals had many choices. Rooms could have had better lighting but otherwise comfortable and clean. Great towels and water was as hot as needed in the shower
Highly recommended
Comment from Hotel Management
Feb. 16, 2024 by Guest Experience Manager, Hotel Management
Bonjour, Xin chào!Dear Michael,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
by A traveller
Posted Feb. 6, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Guest Experience Manager., Hotel Management
Bonjour, Xin chào!Dear Quoc,We would like to express our sincere gratitude for taking the time to review our hotel. Your feedback is highly appreciated as it helps us improve our services and ensure that we meet the expectations of our guests.While we are glad to hear that you had a satisfactory experience during your stay, we also understand that there were aspects that fell short of your expectations, resulting in a rating of 2/5. We apologize for any inconvenience caused and assure you that we take your comments seriously.Your feedback is invaluable to us, and we will use it as an opportunity to make the necessary improvements. We are committed to providing a comfortable and enjoyable experience for all our guests, and we appreciate your honesty in highlighting areas where we can enhance our services.We would like to assure you that your feedback has been shared with our team, and we are taking immediate steps to address the issues you encountered. Your comments will serve as a valuable reference as we strive to deliver a better experience for our future guests.Once again, we would like to thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.If you have any further comments or suggestions, please do not hesitate to reach out to us. We are always here to assist you.Best regards,Hung Nguyen (Mr.)Guest Experience Manager."
by A traveller
Posted Feb. 6, 2024 on Hotels
The room itself was like a basic motel for the high price however the location and breakfast were perfect.
Comment from Hotel Management
Feb. 6, 2024 by Guest Experience Department, Hotel Management
Bonjour, Xin chào!Dear Rylie Razaei,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the breakfast and our unique location. We are pleased that we could make your stay a memorable one. Besides, we regret that our accommodation is under your expectation. We hope that providing excellent service and incredible experiences to all our guests will make these feeling go away.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department
