Ratings based on 6 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.4 Service & staff
1.0 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 10, 2023 on Expedia
Great accommodation
by A traveller
Posted Jan. 15, 2020 on Hotels
by A traveller from cavite,ph
Posted Mar. 4, 2019 on Expedia
Property was okay... if you need a place to stay in Toril then Castle Dreams is highly recommended
Comment from Hotel Management
Mar. 14, 2019 by Rechele, Hotel Management
Hi Ms Rowena,
Thank you for your recommendation. We greatly appreciate it. We are thriving to make all our guests feel at home in our hotel.
God bless you!
by A traveller from Philippines
Posted Nov. 21, 2018 on Expedia
Need good maintainance
Pillows smelly bathrooms need fixing
Comment from Hotel Management
Nov. 28, 2018 by Rechele, Hotel Management
Hi Maam Dolly,
We want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Rest assured we have addressed this with the team to ensure we improve on this. Thank you for staying at the Castle Dreams and we hope that you will consider us for your next trip.
by A traveller
Posted Aug. 15, 2019 on Expedia
まずWi-Fiが部屋で繋がらない、必ず一階のロビーにいかないとインターネットが使えない。シャワーが固定式で上手く洗えない。歯ブラシやスリッパ、水（ボトル)もない。毎日ベッドメイクに来ない。朝食もお粗末。極めつけは四泊のうち後の２日はｹーブルテレビの電波が届かず全く観る事が出来なかった。唯一の救いはスタッフが皆フレンドリーだった事（チェックアウト時五時半に起こす様頼んだが、その電話もなかった）。
Comment from Hotel Management
Aug. 20, 2019 by Rechele, Hotel Management
Hi,
Warm greetings from Castle Dreams Hotel!
I'm sorry if you felt incovenient during your stay at our hotel. The wifi can be connected in your room however sometimes it's unstable. Should we have known you are having difficulty, we could have helped you reconnecting your phone.
We serve traditional Filipino breakfast for all our guest, but we accept arranged meal plans especially for those who don't eat Filipino foods.
We also apologize for the cable connection because the provider had a major repair during those days. However, we have already advised you earlier for the inconvenience it brought.
Our rates includes basic toilettries, others like dental kits and slippers are available in the front desk upon request only. We give complimentary bottled water upon check-in, and if you wished some more you could have ask our front desk.
Come visit and stay with us again soon.
Thank You
by A traveller
Posted May 15, 2019 on Expedia
朝ご飯の食べるところが暑くって、冷房入れた方がより朝食が美味しく食べれます。蚊も沢山あるしもう少しお客さんの事を考えてもらいたい
Comment from Hotel Management
May 17, 2019 by Rechele, Hotel Management
Hi Mr. Jin thank you for your feedback, we will make sure that this will not be taken for granted. We will take your feedback positively so we will improve our services in the future. Rest assured on your next stay you will not experience this anymore.
Godbless
